ASUS F2A55-M / Diamond AMD Radeon 7770 HD GHz Edition

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Tazplay

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Dec 11, 2013
24
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10,520
Hello there,

While playing Rift on Low graphic settings I am experiencing sudden crashes -- And I am able to assume when these crashes are about to occur based on the increased volume of my PC (not sure if this is the fan?)

After the crash occurs -- Windows Event Manager states the following:

"Display driver amdkmdap stopped responding and has successfully recovered."

Considering so, I've reviewed my drivers and they are all up-to-date as well as the CCC which has been set to use factory defaults. The developers of Rift (Trion) has provided a few prevention steps to eliminate the crashes but these haven't helped at all unfortunately.

Based on the increase in noise, I am assuming that something is either overheating or I haven't configured something correctly? Please help.

My present setup --

MB: ASUS F2A55-M
Processor: AMD A10-Series 3.7GHz
DDR3 RAM: 8GB
GPU: Diamond AMD Radeon 7770 HD GHz Edition
PSU: 750W
OS: Windows 8


 
Solution
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Head over to the Device Manager and find the card. Make sure that the A10 is disabled and not running in some sort of Crossfire setup by accident. If it shows that it is using Windows drivers, try uninstalling the AMD drivers fully (keep the AMD drivers that are not related to graphics). Then, don't use the AMD auto-driver-finder and manually find the drivers from the website. Then install the drivers. If the card is still running with the Windows drivers and you have installed the AMD ones. You can go ahead and disable the Windows drivers from the device manager. Also, I am sorry that it is taking me so long to answer these questions and if I am actually being a help at all. Try to get rid of any overclocks and uninstall ATI Catalyst...
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Umzipumzi

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Nov 28, 2013
79
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10,660
Not an AMD guy but I would check if the graphics on the A10 are disabled. Also, does the crashing happened on all games? Try running a benchmark that is AMD supported and tell me if it crashes. You might want to check up on the temps.
 
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Tazplay

Honorable
Dec 11, 2013
24
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10,520


Yes, the on-board A10 drivers have been disabled. This happening during gameplay of all games about 1-hour into it. I am downloading some benchmark software now and report back with the results. Temperatures after the crash were at about 50 degrees Celsius -- When checking the system information, for some reason I have both my AMD Radeon HD 7700 series card listed as well as a 'Microsoft Basic Render Driver', would this interfere?
 
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Tazplay

Honorable
Dec 11, 2013
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10,520


My PSU is and LSP series V2 Pro 750W -- Brand new (same with the gfx card)

I will give the MSI afterburner a shot to let you know what happens.
 
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Tazplay

Honorable
Dec 11, 2013
24
0
10,520
To answer both of your questions - here are the details after running Unigine Benchmark --

*During the benchmark the GPU temperatures maxed 62 degrees celcius

Unigine Heaven Benchmark 4.0

FPS: 20.7
Score: 522
Min FPS: 6.5
Max FPS: 40.5

System

Platform:
Windows NT 6.2 (build 9200) 64bit
CPU model:
AMD A10-6700 APU with Radeon(tm) HD Graphics (3699MHz) x2
GPU model:
AMD Radeon HD 7700 Series 13.152.1.8000/Microsoft Basic Render Driver Microsoft Basic Render Driver (1024MB) x1
Settings

Render: Direct3D11
Mode: 1920x1080 fullscreen
Preset Custom
Quality High
Tessellation: Disabled
Powered by UNIGINE Engine
Unigine Corp. © 2005-2013


*Is it normal to be using the 'Microsoft Basic Render Driver'?
 
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Umzipumzi

Honorable
Nov 28, 2013
79
0
10,660
Is that the only driver that you are using? That driver is just so you can use the GPU very basically just to set up the system or reinstall driver. Make sure you have the latest drivers for the card installed.
 
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Tazplay

Honorable
Dec 11, 2013
24
0
10,520


After using AMD's auto-driver detection application, it tells me that I have the latest one for my GPU - But, this doesn't mean that its actually activated and presently being used. Is there way to check this and ensure that its using the AMD drivers?
 
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U

Umzipumzi

Honorable
Nov 28, 2013
79
0
10,660
Head over to the Device Manager and find the card. Make sure that the A10 is disabled and not running in some sort of Crossfire setup by accident. If it shows that it is using Windows drivers, try uninstalling the AMD drivers fully (keep the AMD drivers that are not related to graphics). Then, don't use the AMD auto-driver-finder and manually find the drivers from the website. Then install the drivers. If the card is still running with the Windows drivers and you have installed the AMD ones. You can go ahead and disable the Windows drivers from the device manager. Also, I am sorry that it is taking me so long to answer these questions and if I am actually being a help at all. Try to get rid of any overclocks and uninstall ATI Catalyst control center.
 
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