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I get no sound and youtube is displaying an error.

Hello.
I have a problem, I am not sure how it happened but I get no audio in W8. I am currently using HP Pavilion model 500 with the IDT High Definition Audio CODEC

At first I thought it was something funny going on with Adobe Flash Player because I noticed something was wrong when suddenly Youtube stopped working. It would display me an error message. It had been working alright, it is an error that happened earlier today.

I checked Adobe Flash Player and everything was in order, in fact I could still use the plug-in in other sites but it won't give me audio, even sites like vimeo would not give me audio but would display video correctly.

Of course I then checked my connection, checked everything was plugged in, and that the little speaker icon wasn't accidentally muted just in case.

I checked with iTunes, but not only I did not get audio, it refused to play music from my hard drive or from the cloud service. This is where I noticed something was terribly wrong.

My immediate thought was to scan my PC with Malwarebytes, after it realized a full system scan it encountered no problems, the log displayed no issues. I used Bitdefender to scan my PC following Malwarebytes, but so far there is no indication that this is caused by Malware, although the mouse movement was a bit sluggish here and there which got me worried but it could have been the antivirus background process.

What should I do now? I am currently opting for reinstalling the audio codec which is the only thing I have not tried yet but I am not sure how to do this.
4 answers Last reply Best Answer
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  1. I would recommend booting into Safe mode w/ networking and scanning for malware, of course this is highly unlikely that you are infected but if you were it would be better to fix it sooner than later. What version of Windows 8 do you have? Windows 8 or 8.1?
  2. MrTuRtLe03 said:
    I would recommend booting into Safe mode w/ networking and scanning for malware, of course this is highly unlikely that you are infected but if you were it would be better to fix it sooner than later. What version of Windows 8 do you have? Windows 8 or 8.1?


    Windows 8, I have not upgraded to Windows 8.1 yet. I'll boot into safe mode and do a full scan. Thank you for your answer.
  3. Best answer
    MrESC said:
    MrTuRtLe03 said:
    I would recommend booting into Safe mode w/ networking and scanning for malware, of course this is highly unlikely that you are infected but if you were it would be better to fix it sooner than later. What version of Windows 8 do you have? Windows 8 or 8.1?


    Windows 8, I have not upgraded to Windows 8.1 yet. I'll boot into safe mode and do a full scan. Thank you for your answer.


    If the scan does not fix the problem try checking for a hardware problem. Test a different set of speakers, headphones, USB headphones, then check if the jack has became unsoldered from the Motherboard. Right now there are too many variables.
  4. Before trying anything to much more drastic, have you attempted to run the Windows System Restore? Try to revert back a day or two before the day you noticed this issue happening. A lot of things could have happened between the day your issue started and even just an hour of when it wasn't. I usually shoot for a week or so behind the date I believe the issue happened just to be safe. There could of possibly been a windows update that went through without your knowledge that updated your sound driver incorrectly, or a software currently installed on your machine. If you have any software on your machine that claims to "update drivers" chances are that is where the issue is from.

    Another thing you can try is to go into device manager before attempting the system restore, but that doesn't always seem to do the trick for me. If all else fails theres a couple more things you can try, such as getting a software like Revouninstaller, use it to uninstall any potential problematic software, and eliminate the old registry keys all in one shot. Then go back through and reinstall the software you need. Also, I'm sure you've already checked, but double check through your sound settings and be sure nothing looks out of the ordinary, such as the volume slider all the way down or any of that nonsense; check both the windows volume settings, as well as any settings in iTunes, or on the youtube player.

    If you end up doing windows system restore and the problem still persists, you can attempt running other software such as Adwcleaner, Combofix, and/or Hitman Pro, all of which I believe can be attained at http://www.bleepingcomputer.com/ Goodluck my friend, hope I've listed something here that will help your issue. Worse comes to worse, if it were me, I'd just back all my stuff up and run my recovery partition... Cause in the end it usually solves the issue quicker than attempting to solve and repair it, but that also depends what this machine is used for as well i suppose.
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