Factory Restore Failure. Toshiba Satellite s855-s5378

Hi, I just inquired a laptop from a friend and I'm trying to do a Factory Restore and wipe everything out. I've tried without the recovery disks as I don't have them. i never hear a beep after pressing and holding the "0" button. It comes up with an error message saying that it needs to be repaired. PLEASE HELP!!!!!
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More about factory restore failure toshiba satellite s855 s5378
  1. This whole thing sounds very fishy to me.
  2. That didn't work either :(
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