Installing Graphics Card Problems

AStelloh

Honorable
Dec 18, 2013
4
0
10,510
My dad just got a new PC and I am trying to put in a Graphics Card I have had for a while. I shut the PC down inserted the card into the PCIE slot and then reconnected the cables. Power on and nothing happens. The card is a EVGA GEFORCE GT 610. After nothing happening I went and checked all the connections and the card to ensure they were good. Still Nothing. I then plug back into the onboard graphics just to see if I can look around on the the PC. Even when plugged into the normal onboard nothing happens. I take out the card and then the built in graphics work. I try to install the drivers for the new card but it wont let me because it dosnt see the hardware. I then disable the onboard graphics drivers and try again with still nothing. I test the graphics card in a another computer and it works fine. I go back to the new PC and look through the BIOS settings and nowhere in the BIOS is there anything about onboard or PCIE Graphics. (BIOS - P11-A2) (Computer Model - Gateway DX 4885) I havent tried completely removing any of the onboard graphics drivers because Im not sure if thats a safe thing to do. I would like to try it with the new Graphics Card drivers installed but cant seem to do it with the installer not finding the device, I cant even have the device in the computer to get the onboard to work.

After all that I tried another Nvidia Graphics card I had and that card didnt even work. The only two things I can think of are not working because no Drivers, or PCIE not enabled in the BIOS etc. All help and suggestions is greatly appreciated!!!
 
Solution
If it's a new Pc then call Gateway support and see if they can help , you do want to make sure that everything works on that Pc as the soonest you notify them that something is wrong the quicker they can replace or tell you how to fix it.
Putting a video card in the first slot will disable the onboard video so the motherboard is sensing that a video card is there. What is your CPU? Chances are that the onboard video may be better then the GT 610 card.
If the computer has the Intel i5-4430 then it has the HD 4600 integrated graphics accelerator and that is better then the GT610 card.
If it's a new Pc then call Gateway support and see if they can help , you do want to make sure that everything works on that Pc as the soonest you notify them that something is wrong the quicker they can replace or tell you how to fix it.
Putting a video card in the first slot will disable the onboard video so the motherboard is sensing that a video card is there. What is your CPU? Chances are that the onboard video may be better then the GT 610 card.
If the computer has the Intel i5-4430 then it has the HD 4600 integrated graphics accelerator and that is better then the GT610 card.
 
Solution

AStelloh

Honorable
Dec 18, 2013
4
0
10,510

Okay thanks that's probably what I will end up doing. Doing some more searching around though I did find that it could be that its not getting enough power because the PC only has a 300w supply. I also read some more about people having problems with NVidia cards on this rig. I do have a larger power supply around that I will give a shot to see if that was the issue, Then will call support. Thanks!
 

AStelloh

Honorable
Dec 18, 2013
4
0
10,510
Called gateway support they tested and confirmed the PCI express slot was good. Still no luck with the Graphics Card. Any suggestions so I can get this card working on the PC. I know you said the Built in would be better but I would like to get a card working on the PC also the built in isn't cutting it for a game that I have been trying to get to work on the PC so I need to run off something other than the built in graphics. Any suggestions of ways to get it to work or anyway of telling if it will be able to work on this PC. Another odd thing I noticed that in my BIOS there is no option to switch from integrated graphics or PCI Express. (Bios Version - P11-A2) This is really starting to get on my nerves ughhhh!