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Computer keeps crashing when playing games

Tags:
  • Computers
  • Games
  • Hard Drives
  • Graphics
Last response: in Graphics & Displays
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December 19, 2013 9:31:10 AM

Hi guys,

My computer specifications are as below:

Intel I5 3450
Gigabyte H77M-D3H
Kingston 2X4GB DDR3 PC1333
MSI 7870 2GB TWIN FROZR
SSD ADATA 128GB
WD 1TB HDD
FSP RAIDER 650W

Windows 8 and some of my work applications are like photoshop are installed on the SSD, while games and other miscellaneous files are installed on the HDD.

When playing computer games, my computer seems to crash rather frequently. It seems to crash much faster when playing graphic intensive games.

Some troubleshooting that I have done:
Cleaned the computer of dust
Test HDD for bad sector
Replaced stock fans with Cooler Master Jet Flow 120
Ran the FurMark test to stress test my graphic card (no incidence of computer hanging)
Updated graphics driver to latest version.

I am stumped as to which portion of the hardware is responsible for the crashing.
Can anyone kindly point me to the next troubleshooting step I can undertake to determine the issue?

My warranties are running out within 1 month and hopefully, I can get it RMA-ed before then.

EDIT: The screen will always turn black, the system becomes unresponsive and ctrl-alt-del does not work. Sometimes when the screen turns black, all the fans (case, gfx) goes into hyperdrive, sometimes there's a loud and obnoxious buzzing sound coming from the computer. I will always will have to do a hard reset for the computer to boot into windows again but hard reset always works.

More about : computer crashing playing games

December 19, 2013 9:49:35 AM

How exactly does it crash? Does it turn off? Does the programs crash to desktop? Does it freeze? My first thought is to blame the psu, but we need to knwo what happens.
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December 20, 2013 9:28:21 PM

wanderer11 said:
How exactly does it crash? Does it turn off? Does the programs crash to desktop? Does it freeze? My first thought is to blame the psu, but we need to knwo what happens.


EDIT: The screen will always turn black, the system becomes unresponsive and ctrl-alt-del does not work. Sometimes when the screen turns black, all the fans (case, gfx) goes into hyperdrive, sometimes there's a loud and obnoxious buzzing sound coming from the computer. I will always will have to do a hard reset for the computer to boot into windows again but hard reset always works.
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December 26, 2013 10:39:26 PM

Anyone able to provide advice?
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Best solution

December 26, 2013 11:42:04 PM

Your PSU wattage and amps are enough for your GPU.
There are many potential reasons for crashing, like:
Bad overclock (even with cards overclocked by factory defaults) -> try to lower clockspeed
Bad driver/driver settings -> clean uninstall of GPU drivers(driver sweeper) and install newest drivers, check chipset drivers etc. too
Bad PSU delivering dirty power :)  and many more I don't even think of
You could test every part of the PC with stress test programme like prime95, memtest, furmark... to find a hardware problem if its not a software/driver issue. I would first consider faulty hardware and then software.
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December 27, 2013 12:06:30 AM

Thank you so much for the advice. I will get down to the testing for the hardware first.
Hope you had a Merry Christmas and I wish you a Happy 2014 ahead!
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