Computer keeps crashing when playing games

phyropia

Honorable
Dec 19, 2013
4
0
10,510
Hi guys,

My computer specifications are as below:

Intel I5 3450
Gigabyte H77M-D3H
Kingston 2X4GB DDR3 PC1333
MSI 7870 2GB TWIN FROZR
SSD ADATA 128GB
WD 1TB HDD
FSP RAIDER 650W

Windows 8 and some of my work applications are like photoshop are installed on the SSD, while games and other miscellaneous files are installed on the HDD.

When playing computer games, my computer seems to crash rather frequently. It seems to crash much faster when playing graphic intensive games.

Some troubleshooting that I have done:
Cleaned the computer of dust
Test HDD for bad sector
Replaced stock fans with Cooler Master Jet Flow 120
Ran the FurMark test to stress test my graphic card (no incidence of computer hanging)
Updated graphics driver to latest version.

I am stumped as to which portion of the hardware is responsible for the crashing.
Can anyone kindly point me to the next troubleshooting step I can undertake to determine the issue?

My warranties are running out within 1 month and hopefully, I can get it RMA-ed before then.

EDIT: The screen will always turn black, the system becomes unresponsive and ctrl-alt-del does not work. Sometimes when the screen turns black, all the fans (case, gfx) goes into hyperdrive, sometimes there's a loud and obnoxious buzzing sound coming from the computer. I will always will have to do a hard reset for the computer to boot into windows again but hard reset always works.
 
Solution
Your PSU wattage and amps are enough for your GPU.
There are many potential reasons for crashing, like:
Bad overclock (even with cards overclocked by factory defaults) -> try to lower clockspeed
Bad driver/driver settings -> clean uninstall of GPU drivers(driver sweeper) and install newest drivers, check chipset drivers etc. too
Bad PSU delivering dirty power :) and many more I don't even think of
You could test every part of the PC with stress test programme like prime95, memtest, furmark... to find a hardware problem if its not a software/driver issue. I would first consider faulty hardware and then software.

phyropia

Honorable
Dec 19, 2013
4
0
10,510


EDIT: The screen will always turn black, the system becomes unresponsive and ctrl-alt-del does not work. Sometimes when the screen turns black, all the fans (case, gfx) goes into hyperdrive, sometimes there's a loud and obnoxious buzzing sound coming from the computer. I will always will have to do a hard reset for the computer to boot into windows again but hard reset always works.
 

hypergon

Honorable
Oct 17, 2013
407
0
10,860
Your PSU wattage and amps are enough for your GPU.
There are many potential reasons for crashing, like:
Bad overclock (even with cards overclocked by factory defaults) -> try to lower clockspeed
Bad driver/driver settings -> clean uninstall of GPU drivers(driver sweeper) and install newest drivers, check chipset drivers etc. too
Bad PSU delivering dirty power :) and many more I don't even think of
You could test every part of the PC with stress test programme like prime95, memtest, furmark... to find a hardware problem if its not a software/driver issue. I would first consider faulty hardware and then software.
 
Solution

ceeberes

Reputable
Nov 18, 2015
2
0
4,510
Got the same problem - could it be directx that is causing the problem? My GeForce 295 does not support DirectX11, so I was wondering if this might be the reason and what would happen if I changed it to DirectX 10 - would that be a problem when running Windows 10 64-bit?
 

Keiko_

Commendable
May 2, 2016
1
0
1,510


The whole screen does not respond and it asks if I should wait or kill the page.
 

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