My sister has a Gateway T-6859u laptop computer with Windows Vista Home Premium (Service Pack 2) installed. Its 320GB hard disk is very full.
I have purchased a 1TB replacement drive, but am concerned I won't be able to reinstall her OS as she has no install CDs and no recovery disks. Gateway's website has a Recovery Media Purchase Program, but their form says... "Recovery Media is not available for the serial number or SNID you have entered." in regard to her serial number.
Contacting Gateway support via telephone has been fruitless and I know not how to proceed.
I have external drives to which I could back up her system, but then how to restore? Even if I could figure out how to restore without a boot drive (could I boot from the drive I pull?) I'd much prefer a clean install.
I *think* there is a recovery partition on the installed hard drive, but I'm not certain. I'm hoping there is and that it contains the VHP install as well. If it does, can I pull the drive, attach it via my USB hard drive dock, boot from it and install to the newly installed hard drive?
I'm at my wits' end on this and any help would be greatly appreciated. Thank you!
I have purchased a 1TB replacement drive, but am concerned I won't be able to reinstall her OS as she has no install CDs and no recovery disks. Gateway's website has a Recovery Media Purchase Program, but their form says... "Recovery Media is not available for the serial number or SNID you have entered." in regard to her serial number.
Contacting Gateway support via telephone has been fruitless and I know not how to proceed.
I have external drives to which I could back up her system, but then how to restore? Even if I could figure out how to restore without a boot drive (could I boot from the drive I pull?) I'd much prefer a clean install.
I *think* there is a recovery partition on the installed hard drive, but I'm not certain. I'm hoping there is and that it contains the VHP install as well. If it does, can I pull the drive, attach it via my USB hard drive dock, boot from it and install to the newly installed hard drive?
I'm at my wits' end on this and any help would be greatly appreciated. Thank you!