Installed video card, computer shows POST and then video turns off

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braian-k

braian-k

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Mar 6, 2009
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Hi all, I hope you can help me with the following problem. I bought a used graphics card Radeon HD 5770. After installing it on the computer, I can see POST for 2-3 seconds and then the video turns off. Windows starts normally -as I can hear windows logon sounds- but yet I get no video whatsoever.
I thought it was a PSU issue, so I bought a Overtech 600 watts PSU, but yet I get the same problem.
Then I was wondering if maybe it was a BIOS issue and there was a BIOS update which could solve it. There were not, the BIOS has the latest version.
As a last option, I thought probably the video card was damaged, so I tested it in another computer with a 600 watt PSU. It worked flawlessly.
So I have no idea why this video card works only for a couple seconds in my computer. Do you have any idea? Thanks in advance
 
Solution
inzone
Sorry I didn't get back to you earlier as I had to go out , when I got back you had solved it. Interesting that you had to reset the bios , were you previously using a different card or the integrated ?
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inzone

inzone

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Mar 12, 2011
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Do you have the monitor cable connected to the video card or the motherboards integrated graphics port ? The reason for asking is that there are many that come here for help and find out the connected the monitor cable wrong.

Does the card require a 6 pin power cable ?
 
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braian-k

braian-k

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Mar 6, 2009
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18,510
Thanks for your answer. Yes, I connected the monitor to the video card. Anyway, if I connected it to the IGD, I would see no video whatsoever, since the PCI Express port is selected as primary display in BIOS setup, would I?
But what disconcerts me is that I see POST on the video card for a couple seconds... With the monitor on the video card, of course. Then the video disappears.
By the way, yes, the card requires a six pin power cable.
And there's an update. Just borrowed a Radeon HD 6790 and tried it in this computer... And it works flawlessly. So is this a motherboard compatibility issue? If yes, is there no solution? Only replacing the motherboard? Waiting for your next answer. Thanks.
 
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braian-k

braian-k

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Mar 6, 2009
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18,510


it's okay mate, thanks anyway!

Before installing this video card, I was using integrated graphics. As you said, it's weird that the card worked after resetting the BIOS. I guess maybe the BIOS is corrupted or something, because after resetting it, I was able to enter to setup with te video card installed (I couldn't get to this point prior to resetting, the video would turn off before I could get to setup) but the computer would freeze on BIOS setup. I rebooted again and it froze on MSI logo with an endless beep. Then, I reset the bios again and turned on the computer. At this point, it worked flawlessly, I was able to install drivers and try some games. Otherwise I guess it would make no sense that I had to reset the bios in order to make the video card work.
But notice that before installing the card, I set the PEG port as primary display and IGD as secondary, so that wasn't the problem... Absolutely weird.
 
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