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BSOD WHEA_UNCORRECTABLE_ERROR Help

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December 20, 2013 10:12:40 PM

I Have been getting about 1 BSOD per day maybe more for the past 2 weeks on my pc whenever I try to do much on my pc any help would be greatly appreciated!


A Few Crash Dumps from WhoCrashed

Crash dump directory: D:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 12/21/2013 5:49:21 AM GMT your computer crashed
crash dump file: D:\Windows\Minidump\122013-36067-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800DDBC028, 0xB63AC000, 0x75000175)
Error: WHEA_UNCORRECTABLE_ERROR
file path: D:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Sat 12/21/2013 5:49:21 AM GMT your computer crashed
crash dump file: D:\Windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0x1E3)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800DDBC028, 0xB63AC000, 0x75000175)
Error: WHEA_UNCORRECTABLE_ERROR
file path: D:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




System Specs: (Taken from DxDiag)
------------------
System Information
------------------
Time of this report: 12/21/2013, 00:08:32
Machine name: KYLE-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 03/08/11 11:43:42 Ver: 08.00.15
Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16382MB RAM
Page File: 2860MB used, 29901MB available
Windows Dir: D:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode


---------------
Display Devices
---------------
Card name: AMD Radeon HD 6900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6718)
DAC type: Internal DAC(400MHz)
Display Memory: 1770 MB
Dedicated Memory: 2027 MB
Shared Memory: 3839 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VH242H
Monitor Id: ACI24F3
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI



December 20, 2013 11:18:50 PM

Updated post so it is less of an eyesore and took out some unneeded info
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December 23, 2013 4:31:23 AM

Try to update you video card drivers to 13.12, I had a friends with 4 HD6950's and he was getting a BSOD like every 3 hours only when he games. He was using the 13.9 drivers at that time. 13.12 fixed that. Also look at temps, the 1090T don't let it pass 62C, and the video card should be fine up to 80C.

1st, go to AMD's website here http://support.amd.com/en-us/download and download the 13.12 driver.

2nd, Uninstall your old drivers, and restart.

3rd, After you boot up, right click on the driver and run as admin and install, reboot when done.

4th, Set what you need to like pixel format or over scan settings (HDMI) and test to see if is BSOD's again.
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December 23, 2013 5:34:06 AM

BSODs are either a memory, driver or heat issue. As Viking posted above, your best bet at this stage is checking AMD drivers.
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December 23, 2013 8:51:38 AM

Viking2121 said:
Try to update you video card drivers to 13.12, I had a friends with 4 HD6950's and he was getting a BSOD like every 3 hours only when he games. He was using the 13.9 drivers at that time. 13.12 fixed that. Also look at temps, the 1090T don't let it pass 62C, and the video card should be fine up to 80C.

1st, go to AMD's website here http://support.amd.com/en-us/download and download the 13.12 driver.

2nd, Uninstall your old drivers, and restart.

3rd, After you boot up, right click on the driver and run as admin and install, reboot when done.

4th, Set what you need to like pixel format or over scan settings (HDMI) and test to see if is BSOD's again.


ok I will try this thanks for the tip
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December 23, 2013 5:41:30 PM

Viking2121 said:
Try to update you video card drivers to 13.12, I had a friends with 4 HD6950's and he was getting a BSOD like every 3 hours only when he games. He was using the 13.9 drivers at that time. 13.12 fixed that. Also look at temps, the 1090T don't let it pass 62C, and the video card should be fine up to 80C.

1st, go to AMD's website here http://support.amd.com/en-us/download and download the 13.12 driver.

2nd, Uninstall your old drivers, and restart.

3rd, After you boot up, right click on the driver and run as admin and install, reboot when done.

4th, Set what you need to like pixel format or over scan settings (HDMI) and test to see if is BSOD's again.


Tried this and it didn't seem to solve the issue :(  any other suggestions?
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December 23, 2013 5:47:16 PM

p4nz3rm4d said:
BSODs are either a memory, driver or heat issue. As Viking posted above, your best bet at this stage is checking AMD drivers.


Ive ran various memtests but none seem to find any errors my cpu seems to be running around 49~51c and my graphics card is running around 50~60c ( no clue if those are very high or not )

Is there a good way to find outdated drivers? Im fairly positive that my drivers are all up to date and my bios is the newest version
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Best solution

December 24, 2013 3:51:59 AM

Your temps are great actually, Much cooler then my 1100T.

I'd run some stress tests on your ram as p4nz3rm4d suggested. My board with 2 DIMM's populated I can keep the stock volts, but if I run all 4 DIMM's my ram isn't stable stock and I get blue screens. But the kicker with my setup, both sets of RAM are the same (Corsair Vengeance 1600), If I add move volts I blue screen as soon as I stress test my CPU and RAM with Prime95. But if I go down in volts, my system is stable. The stock volts are 1.5v for both my sets of ram, I have to use 1.45v to get it stable. and I have tested this with different sets of RAM. Could be because I have my CPU-NB OC so high.

I'd run memtest and see if you get errors, if you get errors I'd give the RAM more volts, could need less like mine and test to see if you get more errors. or if the RAM is under warranty, return it for a new set.

Also you may want to try stress testing your video card with MSI Kombustor and see how hot she gets and see if you get a display error or a BSOD.

You also may want to try another Power Supply, it may not be giving the system enough power, might be something wrong with it, or the thing is overheating (check fans), I seen that happen.
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December 24, 2013 9:53:44 PM

Viking2121 said:
Your temps are great actually, Much cooler then my 1100T.

I'd run some stress tests on your ram as p4nz3rm4d suggested. My board with 2 DIMM's populated I can keep the stock volts, but if I run all 4 DIMM's my ram isn't stable stock and I get blue screens. But the kicker with my setup, both sets of RAM are the same (Corsair Vengeance 1600), If I add move volts I blue screen as soon as I stress test my CPU and RAM with Prime95. But if I go down in volts, my system is stable. The stock volts are 1.5v for both my sets of ram, I have to use 1.45v to get it stable. and I have tested this with different sets of RAM. Could be because I have my CPU-NB OC so high.

I'd run memtest and see if you get errors, if you get errors I'd give the RAM more volts, could need less like mine and test to see if you get more errors. or if the RAM is under warranty, return it for a new set.

Also you may want to try stress testing your video card with MSI Kombustor and see how hot she gets and see if you get a display error or a BSOD.

You also may want to try another Power Supply, it may not be giving the system enough power, might be something wrong with it, or the thing is overheating (check fans), I seen that happen.


Tried setting my ram to 1.45 volts I will report back if it helped / didnt help. Thank you for all your help btw I really do appreciate it and happy holidays!

UPDATE: It seems like I have some settings in my bios that might be overclocking by default? should I turn amd turbocore off?

UPDATE #2: For some reason if I try to change any settings for the processor or cpu in the bios i can no longer connect to the internet? Is this normal and is there an easy way to solve this issue?
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