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Laptop says Limited Access but works on other devices

Tags:
  • Laptops
  • Connection
  • Wireless Network
  • Devices
  • Internet
Last response: in Wireless Networking
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December 22, 2013 8:06:24 AM

Our laptop suddenly won't connect to the internet. We're receiving a "Limited Access" message and when troubleshooting, it cannot find the problem.

I've restarted the router and laptop, but nothing has changed. The Wi-Fi does work on our phones and Playstation though. Anyone have an idea on what it could be?

More about : laptop limited access works devices

December 22, 2013 8:10:07 AM

go to command prompt

ipconfig

ipconfig/release

ipconfig/renew

Try again.

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December 22, 2013 8:34:29 AM

Sadly that didn't work either.
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December 22, 2013 8:40:14 AM

All right, now we move to other things.

Also when you type ipconfig what Ip address does it show you in the configuration ?
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December 22, 2013 8:45:10 AM

I don't see an IP address.

It says Media Disconnected
DNS suffix PK5001Z

That's on the line for Ethernet...wireless and tunnel.
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December 22, 2013 8:48:06 AM

courtsbrooke said:
I don't see an IP address.

It says Media Disconnected
DNS suffix PK5001Z

That's on the line for Ethernet...wireless and tunnel.


What does it say on Wireless LAN Adapter Wifi?

That's where your IP address is.

The router's and the one that you are connected to.
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December 22, 2013 8:52:10 AM

Media state....media disconnect
Connection specific DNS....PK5001Z
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December 22, 2013 8:56:34 AM

You could try connecting the laptop directly with the ethernet cable and see if that works.

If it doesn't even then, one can suspect it's a network card problem.

If it does, then we can assume, that it's either wifi drivers or wifi settings themselves.

Have you tried that?
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December 22, 2013 9:01:58 AM

I connected it directly to the Ethernet cord and it still says limited connectivity.
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December 22, 2013 9:31:13 AM

Network card problem.

Or an IP address conflict.

Unfortunately this is where my expertise is limited.

Hang around for someone to help you out.

What you could try is...

Open device manager, check your network adapters, and try to download and install drivers for your network card manually.

Maybe lack of drivers is causing to show limited connectivity.
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December 22, 2013 9:50:33 AM

Tried the driver update and it didn't work either. Thanks for your time!
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December 22, 2013 10:08:13 AM

courtsbrooke said:
Tried the driver update and it didn't work either. Thanks for your time!


Ah...

Btw which windows are you using ? windows 7 ?

Anyways you can try this as a final resort at the command prompt

netsh winsock reset catalog
netsh int ip reset reset.log hit

After typing those two commands restart your laptop

Try again to connect.
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December 22, 2013 10:58:08 AM

Nope. Didn't work either;( I'm using Windows 7.
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December 22, 2013 9:56:34 PM

checking if the wireless adapter had set up fixed IP address. if so,you can change TCP/IP in adapter properties to be automatically.hope this will help
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March 10, 2014 6:40:17 PM

courtsbrooke said:
Nope. Didn't work either;( I'm using Windows 7.


look brother idk that if it'll work for you but I have the same problem so I just goto the network and sharing centre => Change adapter Settings => then I disabled the other adapters say local area connection and other was wireless network connection (Microsoft Virtual WiFi miniport...) and let my wireless connection (Atheros xxxxxx.....) enabled which was by default now its working just fine...
My OS is Windows 7 Ultimate x64 and network adapter name is atheros .... whatever and secondly i did not update the drivers
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March 28, 2014 6:25:37 AM

courtsbrooke said:
Nope. Didn't work either;( I'm using Windows 7.


Muhammad Moazzam said:
courtsbrooke said:
Nope. Didn't work either;( I'm using Windows 7.


look brother idk that if it'll work for you but I have the same problem so I just goto the network and sharing centre => Change adapter Settings => then I disabled the other adapters say local area connection and other was wireless network connection (Microsoft Virtual WiFi miniport...) and let my wireless connection (Atheros xxxxxx.....) enabled which was by default now its working just fine...
My OS is Windows 7 Ultimate x64 and network adapter name is atheros .... whatever and secondly i did not update the drivers


Just had this problem and tried every restart, reboot, reset and release all to no avail!

I then tried uninstalling my AV (the latest avast free) and finally this worked for me.

I have seen that this is an issue with other AV's so try uninstalling and see if you can connect. You know then that it is the AV.
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May 23, 2014 9:27:27 AM

Bassim Ansari said:
go to command prompt

ipconfig

ipconfig/release

ipconfig/renew

Try again.



I've tried that also and it's saying failed as no adaptor is in the state permissible for this operation?
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May 24, 2014 5:07:19 PM

Ok a couple simple questions
Is it just this laptop do you have other wireless devices?
Whats the Device your wirelessly connecting to? model number of the modem/router
Are other devices having this issue?
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May 24, 2014 5:08:30 PM

Also what are the other devices does the laptop only have a g adapter card and do the others have an N?
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May 31, 2014 7:16:33 PM

I tried disable wifi in networking connection setting and enable it again. It works for me. Good luck.
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July 3, 2014 3:09:26 AM

Have you found a solution? My laptop just randomly while watching Foxtel play done the same thing. It won't even connect to my iPhone hotspot without being limited. So it has to be a computer problem but I can't replace files without the internet so I'm getting nowhere
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August 12, 2014 11:27:38 PM

I have limited computer knowledge, no pro here but can find my way around stuff apparently. Lenovo laptop with windows 8. I uninstalled AVG and this fixed my prob with havi ng limited connection at home and friend's homes. The other day I accepted a free trial of extra AVG protection and it seems to have been the trouble. Maybe the settings were just too high but hey this works for now. Hope it can help others. I will now reinstall regular old free AVG as it worked like a charm for me prior to a couple days ago. Have a little think people at what you have changed on your pc recently.... and best wishes!!
DM
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August 15, 2014 9:15:39 PM

courtsbrooke said:
Suddenly our laptop will not connect to the internet. The connection says Limited Access. When I run troubleshooting it says it cannot find a problem. I have restarted the router and laptop and still will not work. However the WiFi does work on phones and PlayStation.


I know this thread is old but I have the same issue. I know you said you restarted the router but in my case I have to unplug the actual ISP modem (Time Warner in my case) then the router for at least five seconds. Then I plug the modem in then router. Once it boots I will have internet again for however long it may be. I have to do this once or twice a day. I have found out other people are stating that buying a better router fixes this issue which I do believe because I have noticed a lot of routers are only rated to handle so many devices simultaneously. Hope this answer helps someone.
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August 15, 2014 9:18:43 PM

pants23 said:
I have limited computer knowledge, no pro here but can find my way around stuff apparently. Lenovo laptop with windows 8. I uninstalled AVG and this fixed my prob with havi ng limited connection at home and friend's homes. The other day I accepted a free trial of extra AVG protection and it seems to have been the trouble. Maybe the settings were just too high but hey this works for now. Hope it can help others. I will now reinstall regular old free AVG as it worked like a charm for me prior to a couple days ago. Have a little think people at what you have changed on your pc recently.... and best wishes!!
DM


I found out years ago that certain A.V. products cause connectivity issues. Drove me nuts when it first happened but I noticed it the A.V. also came with it's own firewall which was the issue. Best advice I can give it to stay away from A.V. that comes with a firewall or at least disable the firewall and just stick with basic Windows firewall :) 

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August 19, 2014 10:59:30 AM

I had similar problems,
ipconfig /flushdns
worked for me...
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August 27, 2014 11:42:12 AM

courtsbrooke said:
Our laptop suddenly won't connect to the internet. We're receiving a "Limited Access" message and when troubleshooting, it cannot find the problem.

I've restarted the router and laptop, but nothing has changed. The Wi-Fi does work on our phones and Playstation though. Anyone have an idea on what it could be?


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September 30, 2014 9:31:57 AM

courtsbrooke said:
Sadly that didn't work either.


Did you ever figure this out? I'm having the same problem.
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!