Solved

Black screen at startup - cant find a solution

Hey,

I bought a computer 4 days ago and it worked perfectly fine. (windows 8.1)

This morning I get on the computer and was going through a download of game. All of a sudden a blue screen popped up with a sad smiley face saying computer needs to shut down.

It restarted windows went through an update the computer crashed again and everytime the computer powers up it goes straight to a black screen with a white flashing dash in the corner.

I tried refreshing the computer using the troubleshooting stuff but it says the drive is locked.

Thanks,
Tal
4 answers Last reply Best Answer
More about black screen startup find solution
  1. Hi you need to go into safe mode.

    And see if the safe mode starts.

    If the safe mode starts then use the program HijackThis to scan for malware or viruses.

    If you can't even go into safe mode, you probably are out of luck and need to reinstall your OS.
  2. Hi, It looks like a HDD failure. If inserting a bootable DVD, does the system boot from it?
  3. alexoiu said:
    Hi, It looks like a HDD failure. If inserting a bootable DVD, does the system boot from it?


    at first it didnt let me. but I tried again after formatting one of the drives and i installed it successfully. I think everything is fine now. My question is do you know what might have caused this?
  4. Best answer
    taloosh said:
    alexoiu said:
    Hi, It looks like a HDD failure. If inserting a bootable DVD, does the system boot from it?


    at first it didnt let me. but I tried again after formatting one of the drives and i installed it successfully. I think everything is fine now. My question is do you know what might have caused this?


    A virus.

    When you download stuff off the internet make sure, it's virus free.
Ask a new question

Read More

Blue Screen Hard Drives Computers CPUs Windows 8 Startup Screen