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Windows 8.1 misreports Optical Drive.. wrong

Tags:
  • Storage
  • Optical Media
  • Windows 8
Last response: in Storage
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December 24, 2013 9:56:45 AM

Gang I have a new to me Samsung NP365E5C and have win 8.1. the optical drive works but I thought I would update firmware since this laptop was never really setup well. Device Manager says its a SN208BB - a very popular unit. There are lots of upgrade firmwares for it. None will run. All report "no suitable device" or words to that effect.

how can I find out what it really is, and just in case it is reported right, what's the issue? i mean... it works mostly

More about : windows misreports optical drive wrong

a c 257 G Storage
a b * Windows 8
December 24, 2013 10:52:14 AM

I would give Samsung Tech Support a call. If in the USA: 1-800-SAMSUNG.

Yogi
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Best solution

a c 948 G Storage
a b * Windows 8
December 24, 2013 4:06:48 PM

forget what device manager says it is, flip the unit over and get the exact model/part number off the sticker. Then go to samsungs site for your firmware.
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