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Why is my wired connection not working?

Last response: in Networking
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December 24, 2013 11:09:08 AM

Hello, I have a desktop that is currently connected to the Internet through a wired connection. I have an ethernet cable running from the modem (which is a modem/router hybrid from CenturyLink) and I can't seem to establish a connection. When I open a browser like Google Chrome, none of the websites will load. However, when I access the Network and Sharing Center, it shows that packets are being sent and received. I can't seem to ping any website either, as it says the host cannot be found (for www.google.com).

Now, I know that my Internet does indeed work as I am typing this on my laptop which is connected wirelessly. Any device that is connected through the wireless connection can access the Internet perfectly fine. I also have another desktop connected with an ethernet cable and that can access the Internet as well. I have tried resetting everything, but that does not seem to help fix my wired connection. The cable is old (about 5 years), but there is no noticeable damage. I don't know what I should do in order to bring back my wired connection.

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December 24, 2013 11:13:25 AM

Could be a bad cable, bad port on the PC, bad port on the router. First thing I'd do is try swapping out for the port you know is working on the other PC. Failing that, use the cable you know is good in the port you know is good to the PC that's not working.
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December 24, 2013 11:47:29 AM

Check the physical connection first: that works, if the little LED 'in' the plug lits. Next step is to ping the router or login to it's web interface. In addition, check you ip configuration: open a command prompt and enter ipconfig /all and post the result here.
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December 24, 2013 12:04:06 PM

J_E_D_70 said:
Could be a bad cable, bad port on the PC, bad port on the router. First thing I'd do is try swapping out for the port you know is working on the other PC. Failing that, use the cable you know is good in the port you know is good to the PC that's not working.


Ok so I switched the port on the router to the one that works and I am getting a connection, but is it really slow. Takes about a minute to load a website that should take seconds to load. Would this be the result of a bad cable?

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December 26, 2013 10:07:35 AM

Could be - can always use the cable you know is good from the port you know is good on the router to the PC that's acting up.
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