ASUS GeForce GTX 760 DirectCU II OC 2GB

Straitis · Dec 25, 2013

I'll be brief if that's okay. I've recently build my first computer and we're having issues with the GPU. When it's installed the LED is green and the fans turn on and all that jiggery pokery. Problem being that nothing comes up on the screen. Removing the GPU solved the issue, so I'm going to assume the problem is there.

So, any ideas why this is happening and how I can fix it?

Thanks a bunch.

alexoiu · Dec 25, 2013

Hi,
What motherboard and power supply using?
Is the 8 pin PCIe power cable connected to the card?
What port using for connecting the monitor?
Is there a newer BIOS version available?
Can you test the graphics card in a friend's PC for making sure that it does work?
Have you tested different PCIe slot on the motherboard (if available)?

Straitis · Dec 25, 2013

ASRock Z87-PRO4 Motherboard, Corsair CX-750 V3 Power Supply
I'm using the power adapter that came with the card, which is an eight male with a six female as well as a five female. I'm currently using a VGA, though I've tried it with HDMI on another screen. I cannot test the card unfortunately as I'm a little isolated at the moment.
Yes I've tried getting the card to work in a different slot but with no success.
No idea on the BIOS.

alexoiu · Dec 25, 2013

Why using the adapter and not directly connecting one of the 6+2 PCIe cables from the power supply?

Straitis · Dec 25, 2013

Was warned against it, will try with a 6+2, will get back to you.

alexoiu · Dec 25, 2013

giantbucket · Dec 25, 2013

Straitis :

Who in their right mind would warn AGAINST connecting directly using the proper connector???

Straitis · Dec 25, 2013

Nothing still, everything boots up just fine, although we still get a blank screen.

alexoiu · Dec 25, 2013

Check the board's BIOS version and then here:
http://www.asrock.com/mb/Intel/Z87%20Pro4/?cat=Download&os=BIOS
if newer versions available.

Straitis · Dec 25, 2013

Sorry about the delay, we were getting a spot of breakfast.

And the BIOS update has done nothing towards solving the issue I'm afraid.

alexoiu · Dec 25, 2013

Is PCIe set in BIOS for the primary graphics adapter?

Straitis · Dec 25, 2013

That one went a little over my head, please elaborate

alexoiu · Dec 25, 2013

There's a setting in BIOS, Advanced, Primary Graphics Adapter.
Check if set to PCIE.

Straitis · Dec 25, 2013

I feel stupid for having to admit this, but I cannot find that option at all. I'm what I think is this things BIOS UI. I'm in the UEFI setup utility.

alexoiu · Dec 26, 2013

When starting the board, if pressing Del, can you access the BIOS?

Straitis · Dec 26, 2013

Yes, though that brings up the aforementioned utility. Of which has no mention of the primary graphics adapter.

alexoiu · Dec 26, 2013

Select the Advanced screen.

Straitis · Dec 26, 2013

I did, for the most part all that's in there is overclocking options.

alexoiu · Dec 26, 2013

Select Chipset configuration.
The first option is Primary Graphics adapter. see if PCIExpress.

Straitis · Dec 26, 2013

It was already set to PCIexpress. We're dstarting to think we were given a dud GPU.

alexoiu · Dec 26, 2013

It might be. Bent pins in the CPU socket could also create such issue. Hard to say without swapping parts. Try RMA-ing the card, but I'm not 100% sure that it's a card issue.

Straitis · Dec 26, 2013

We're going to try the part out in another computer tomorrow, hopefully. Should determine where the issue is. Unfortunately the people who I got this off charge if no fault is found.

alexoiu · Dec 26, 2013

THen let's wait until tomorrow and see if the card does work.

Straitis · Dec 26, 2013

Thank you very much for your time Alex. We managed to get down to the local PC shop today and he confirmed my suspicions. After a small amount of (necessary) patronizing (You know, did you plug in the power supply, is your power unit able to run it) we plugged it in and they had the same issue. So, it's more likely than not a hardware issue. Thanks for your time and support on this matter and we hope that you have a lovely rest of your day/evening.

alexoiu · Dec 27, 2013

Thank you. All the best.

ASUS GeForce GTX 760 DirectCU II OC 2GB

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