Sign in with
Sign up | Sign in
Your question
Solved

i need help installing my graphic card

Last response: in Graphics & Displays
Share
December 25, 2013 11:09:16 PM

so I have a dell OptiPlex 360 ( or so it says on the outer box)
it has a e93839 mother board with a single PCI-E x16 lane
and the gpu that I have is a Dell ATI Radeon HD3470 256MB Low-Profile Dual DisplayPort Video Card C120D
but after I put the gpu in the the pci e x16 lane, restart it , my monitor doesn't show signal until after I take the gpu , the motherboard has a integrated vga graphic card ive tried disabling the onboard gpu but that didn't work and I need help , is there any step that I am missing to make my gpu get recognized ? and work with my monitor ?
a b V Motherboard
a b U Graphics card
December 26, 2013 4:00:19 PM

First let figure out which form factor you have:



Larger to the right is Mini Tower (MT), and smaller to the left is Desktop (DT).

So which one?

This is your service manual http://www.dell.com/downloads/emea/products/optix/optip...

Did you have any stand alone PCIE GPU before, or only integrated Intel graphic chip?

Have you uninstall your previous video drivers?

There is know glitch with Catalyst installation, is this is the problem, or you were able to instal Catalyst?

Your turn.
m
0
l
December 26, 2013 8:56:16 PM

Kisianik said:
First let figure out which form factor you have:



Larger to the right is Mini Tower (MT), and smaller to the left is Desktop (DT).

So which one?

This is your service manual http://www.dell.com/downloads/emea/products/optix/optip...

Did you have any stand alone PCIE GPU before, or only integrated Intel graphic chip?

Have you uninstall your previous video drivers?

There is know glitch with Catalyst installation, is this is the problem, or you were able to instal Catalyst?

Your turn.
"



I have the mini tower (MT).
and it only has an integrated intel graphic chip
also I haven't uninstall the previous video driver because im afraid that Im going to end up with no video output.
and i when i install the catalyst it had a question mark on the finish installation screen.


I was looking into the service manual for the OptiPlex 360 MT and it says that it comes with a 32 bit operating system and mine is a 63 bit

m
0
l
Related resources

Best solution

a b V Motherboard
a b U Graphics card
December 26, 2013 9:36:42 PM

Don't be afraid, you have to do this, otherwise you can not install new card.

You have to uninstall Intel vide driver in Device Manager, and then follow instructions.

At worst, you will have very low resolution screen view.

Which Windows OS you have? Vista, Win7 or Win8? It can be 32 bit or 64 bit, not 63 bit.

This might take some time, but it has to be done in order for you to succeed in your project, there is always a first time.

Answer those questions first.

Also, are you good in navigating around Windows components, or you need detailed instructions (this will take a lot of time).
Share
December 26, 2013 9:48:28 PM

Kisianik said:
Don't be afraid, you have to do this, otherwise you can not install new card.

You have to uninstall Intel vide driver in Device Manager, and then follow instructions.

At worst, you will have very low resolution screen view.

Which Windows OS you have? Vista, Win7 or Win8? It can be 32 bit or 64 bit, not 63 bit.

This might take some time, but it has to be done in order for you to succeed in your project, there is always a first time.

Answer those questions first.

Also, are you good in navigating around Windows components, or you need detailed instructions (this will take a lot of time).



sorry I dint notice the typo. I meant to say that I have a 64 bit operating system
and its a win7 ultimate and also im good navigating around window components.
thanks for the help. ill uninstall the intell driver and ill keep you updated
m
0
l
a b V Motherboard
a b U Graphics card
December 26, 2013 10:06:35 PM

If regular installation would not go follow this lead:

Get the latest drivers from here http://support.amd.com/en-us/download

You might have to manually set the downloaded Driver as the driver via the Device Manager, if regular way would not go.

Anything else I can help you with?
m
0
l
December 26, 2013 10:13:28 PM

ok so I uninstall the driver for the intell chip, shutdown the cpu, insert the gpu into the pci slot
turn on the cpu but still I have no signal. am i missing something? i understand that the onboard gpu is not going to have signal because the bios will automatically switch to the pci slot but im not getting signal on the monitor
m
0
l
a b V Motherboard
a b U Graphics card
December 26, 2013 10:29:53 PM

Do not install anything yet, connect monitor to the original VGA, go to BIOS, I can not see your BIOS, you need to go to PCIE tab or entry and select AUTO detect or something similar.

Even without driver you should see very low resolution through your new card.

Then shut down, disconnect monitor from original VGA, install card, connect monitor to VGA or DVI on the new card, start PC, if you see the screen, go to my link and my instructions to save time, if not, screen is dark, let me know, however my next response would be tomorrow, Pacific Time, so try all possibilities today and ask all questions.
m
0
l
December 27, 2013 8:51:17 PM

Jdarell said:
ok so I uninstall the driver for the intell chip, shutdown the cpu, insert the gpu into the pci slot
turn on the cpu but still I have no signal. am i missing something? i understand that the onboard gpu is not going to have signal because the bios will automatically switch to the pci slot but im not getting signal on the monitor


Kisianik said:
Do not install anything yet, connect monitor to the original VGA, go to BIOS, I can not see your BIOS, you need to go to PCIE tab or entry and select AUTO detect or something similar.

Even without driver you should see very low resolution through your new card.

Then shut down, disconnect monitor from original VGA, install card, connect monitor to VGA or DVI on the new card, start PC, if you see the screen, go to my link and my instructions to save time, if not, screen is dark, let me know, however my next response would be tomorrow, Pacific Time, so try all possibilities today and ask all questions.


i still have a black screen keep on mind that my new graphic card has only 2 display port outputs
i do have a display port to VGA for my VGA monitor and also have monitor with only has display port input with the DP calbe
m
0
l
a b V Motherboard
a b U Graphics card
December 28, 2013 3:27:24 PM

First use only one monitor attached (VGA slot), second follow this guide http://www.overclock.net/t/988215/how-to-properly-unins... to manually remove old ATI driver, then follow given instruction on installation of driver downloaded directly from AMD site.

Anything else I can help you with?
m
0
l
!