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Blue screen of death problem.

Tags:
  • Laptops
  • Windows 7
  • Blue Screen
  • World Of Warcraft
Last response: in Laptop Tech Support
December 26, 2013 9:17:32 AM

Hi everyone, i got Acer V3-571g laptop, it's like a 5-6 months old. Worked fine until this week, so I entered to World of Warcraft and then suddenly BSOD appeared, then later some 1-2 times more. Yesterday I downgraded my Windows 7 Ultimate to Windows 7 Home Premium, but there's no result. I played League of Legends today, I minimized it to check my browser, then I maximized LoL and again BSOD appeared. I don't know what's the problem and how to solve it, I got all video drivers, this is bit older driver, than i had before. Please, help me.

There's additional infomation about error.
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000C6483
BCP3: FFFFF88007E3A030
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

More about : blue screen death problem

Anonymous
December 26, 2013 11:47:10 AM

Update your gfx drivers. Could be bad RAM. Probably only one RAM chip would go bad, so just remove one and try to reproduce the problem, then the other.
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December 27, 2013 7:07:37 AM

Anonymous said:
Update your gfx drivers. Could be bad RAM. Probably only one RAM chip would go bad, so just remove one and try to reproduce the problem, then the other.


I updated latest video drivers, seems okay, but some hours ago I wanted to shut down computer( Windows update icon was near) i clicked shutdown and suddenly BSOD again appeared and computer restarted. :( 

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Related resources
a c 301 D Laptop
a b $ Windows 7
December 27, 2013 8:07:47 AM

Have you tried reinstalling said games? If you can upload your minidump files (located in C:\Windows\Minidump) to a file hosting site, then link us, we may be able to shed some light on why the BSODs are coming up. :) 
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December 28, 2013 6:21:14 AM

Prostar Computer said:
Have you tried reinstalling said games? If you can upload your minidump files (located in C:\Windows\Minidump) to a file hosting site, then link us, we may be able to shed some light on why the BSODs are coming up. :) 


Hey, here is all dump files i found in my computer.
http://www.mediafire.com/download/4r4b2mr6u75y12w/Minid...
Thanks for help. ;) 

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Best solution

a c 301 D Laptop
a b $ Windows 7
December 30, 2013 10:03:56 AM

All dump files point to win32k.sys and a Windows 7 driver fault. The thing from here is troubleshooting which driver is the one causing the crashes. I recommend trying a different video driver version (if you're using an NVidia GPU, then use the "clean installation" option in the installer), both for the dedicated graphics, as well as the Intel HD graphics.

I see a lot of wireless card driver problems cause BSODs as well. Try updating/reinstalling the driver for that, or use another driver version.
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December 30, 2013 12:42:55 PM

Prostar Computer said:
Have you tried reinstalling said games? If you can upload your minidump files (located in C:\Windows\Minidump) to a file hosting site, then link us, we may be able to shed some light on why the BSODs are coming up. :) 


Prostar Computer said:
All dump files point to win32k.sys and a Windows 7 driver fault. The thing from here is troubleshooting which driver is the one causing the crashes. I recommend trying a different video driver version (if you're using an NVidia GPU, then use the "clean installation" option in the installer), both for the dedicated graphics, as well as the Intel HD graphics.

I see a lot of wireless card driver problems cause BSODs as well. Try updating/reinstalling the driver for that, or use another driver version.


Thanks really for help. I think it was GPU driver problem. I haven't got any BSOD since I installed newest driver from Nvidia. I'll ask something, if there will appear other problems, thanks again. :bounce: 
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a c 301 D Laptop
a b $ Windows 7
December 31, 2013 10:01:15 AM

You're welcome, and I'm glad it's resolved. :) 
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