new computer having random restarts. help

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oostab

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Nov 20, 2013
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So I recently built a new computer, it runs bf4, all nice and dandy. however, it has been having random restarts and its worrying me. It is happening during games and even when im just watching youtube. i removed the reset switch from the motherboard in case that would do something, but it didnt. I took a picture of the blue screen I am getting when It restarts. please help. I am worried and want to get this fixed.
AEO94h7.jpg
 
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hey man, thanks for all the help! I ended up looking inside my case, and found out that the retention clip that hooks onto the 24 pin motherboard power connector was not hooking on. after about 10 or so minutes, I managed to get the clip to snap on, and I believe that will fix it. thanks for all the help anyways.
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oostab

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Nov 20, 2013
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Hi, I watched the video, and the computer didnt restart when I scanned for hardware changes. However, it did try to install a device driver software for my ethernet controller, but failed saying no driver found. I use a wireless usb internet adapter for my internet, so I dont think the ethernet controller is necessary
 
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oostab

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Nov 20, 2013
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Thats the problem though, it doesnt happen just in bf4. it happens when i am just browsing the internet., watching youtube. it happened when i was installing star wars the old republic too.
 
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lookerup

lookerup

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May 25, 2011
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Install drivers need even the ethernet cable, sorry kinda tired right now because it's 1 am brains not functioning right.

But please do have all drivers that are necessary and make sure they are updated.
 
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oostab

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Nov 20, 2013
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sorry it took so long to reply. I updated my graphics, even though i updated it a week ago or so. also, i instad this realtek pcie gbe famiyl controller. I dont know if that will help, heres a picture with what was installed. the thing in the black box is the thing that got installed
lVtXrEX.png
 
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lookerup

lookerup

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May 25, 2011
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Try cleaning out your computer with these:

Defraging HDD and/or registry
uninstall programs and/or files you do not want and need
virus scan, Anti-virus programs: avg, avast, norton
check for malware, programs : malwarebytes
repair registry and/or hdd
dust out your computer physically



Also forgot to ask when did happen perhaps you can use system restore to the point before it has happened.
 
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O

oostab

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Nov 20, 2013
52
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10,640

hey man, thanks for all the help! I ended up looking inside my case, and found out that the retention clip that hooks onto the 24 pin motherboard power connector was not hooking on. after about 10 or so minutes, I managed to get the clip to snap on, and I believe that will fix it. thanks for all the help anyways.
 
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