My mouse keeps cutting out

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ambam

ambam

Distinguished
Jun 5, 2010
1,166
0
19,290
A few days ago I started to experience a problem where my mouse keeps cutting out for 2-3 seconds at a time and then comes back on.

It is impossible to play video games because of this and very difficult to browse/use the internet.

It's not a problem with my mouse because I plugged in a different mouse I have and it does the exact same thing.

Is this a software or hardware problem?
 
Solution
lonewolf7
Then try to uninstall USB root hubs under Device Manager, then restart PC, the drivers will auto load on startup, see if it helps. Else I am afraid there is something wrong with the ports.
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Krispy_1

Commendable
Mar 17, 2016
2
0
1,510
Hi guys. I had a mouse and keyboard that kept cutting out for a few seconds then back in, with the disconnect/connect tones each time. I tried a few suggestions in this thread, nothing worked.

Finally I came across this freeware utility for managing USB devices: http://www.nirsoft.net/utils/usb_devices_view.html

It is self-explanatory to use. Turns out I had quite a few USB devices installed, having plugged them in at different times during the life of my PC. Uninstalled all the ones I don't use regularly and the problem disappeared.
 
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J

JHawks

Reputable
Jun 9, 2015
15
0
4,520
Didn't want to re resurrect an old thread but Krispy_1 you're the man! I have a Razer Blackwidow and Naga, and the Naga had been cutting out as described in this post for maybe a year and a half.

The problem was when I went into device manager, each one has about 20/30 different drivers installed, and it was hard to tell which ones were right, this program made it outstandingly easy and it solved my problem completely!
 
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M

marcdecious

Prominent
Jan 16, 2018
1
0
510
Just wanted to add my 2 cents. Turns out I had the same problem with my Logitech G403 wireless mouse which was super annoying. Luckily it was a quick fix when I realized that it only happened when my Western Digital My Book was plugged into the adjacent USB 3.0 port. Not sure if it's a motherboard issue but when I moved the external hard drive to another port the mouse was fine. Or even just unplugging the external drive. So I moved the Logitech Unifying receiver to another USB 3.0 port on my Gigagbyte Z250 motherboard.
 
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