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SATA Rev III (6.0 Gb/s) HDD problems on SATA II (3.0 Gb/s) port

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December 27, 2013 5:15:33 PM

I know other people have raised the question, but here it is. I have a Seagate Barracuda SATA 6 Gb/s - 2.0 TB on a Asus P5Q-E (with SATA Rev II ports) and the drive disconnects after a few minutes while copying huge amounts of data. It reappears after reboot. I'm on Win 7 Pro 32bits and have already tried changing the cables and port. The PSU is a Corsair HX520W.

Also, here are some errors in the Windows Logs
Event ID 11 - The driver detected a controller error on \Device\Ide\IdePort3. (the SATA3 HDD, file destination)
Event ID 15 - The device, \Device\Harddisk0\DR0, is not ready for access yet. (the SATA2 HDD, file source)
Event ID 51 - An error was detected on device \Device\Harddisk0\DR0 during a paging operation.
a c 87 G Storage
December 27, 2013 5:27:30 PM

Error message in event viewer?
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December 27, 2013 6:08:49 PM

noidea_77 said:
Error message in event viewer?


Yes, I just added them.
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a c 87 G Storage
December 28, 2013 4:13:59 AM

C01D4X said:
noidea_77 said:
Error message in event viewer?


Yes, I just added them.

As you already changed the ports and cables, updating the bios and Intel sata drivers and run an error checking on the disk is all I can recommend. And maybe check the temps with a utility like speedfan. A controller error could be the result of an overheating chip.
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December 28, 2013 5:01:25 PM

noidea_77 said:

As you already changed the ports and cables, updating the bios and Intel sata drivers and run an error checking on the disk is all I can recommend. And maybe check the temps with a utility like speedfan. A controller error could be the result of an overheating chip.


It is the last BIOS published by Asus (in 2009) and the temps are between 20 and 35°C. I updated the iCH10 SATA Controller to 9.1.9.1005 and the transfer rate fell to 13MB/s. The disk stopped disconnecting and there were no errors in the Event Viewer for a few hours. Now the Event 11 started showing again. The driver on the SATA3 disk is the 6.1.7600.16385 (date 21.6.2006), same as the other disks. Is this normal ?
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a c 939 G Storage
December 28, 2013 5:42:13 PM

Check for a firmware update for the hdd
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a c 87 G Storage
December 29, 2013 6:12:15 AM

popatim said:
Check for a firmware update for the hdd

That came to my mind as well. Some Seagate Barracuda had problems with the firmware in the past.
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December 29, 2013 1:08:19 PM

popatim said:
Check for a firmware update for the hdd


I bought the disk a few weeks ago, it has the last firmware.
I noticed the disks keep rotating in diskmgmt (the 2TB drive becomes Disk 0, then Disk 2, Disk 1 and so on). Is it relevant ?
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a c 82 G Storage
December 29, 2013 2:46:33 PM

Make sure all SATA cables are fully inserted at both ends; same with power cables. Do you get errors when copying what you call huge amounts of data on the other drive (source and target being the same) when the Seagate 2TB drive is not connected? Have you tested the Seagate drive on another system?
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December 29, 2013 4:44:16 PM

GhislainG said:
Make sure all SATA cables are fully inserted at both ends; same with power cables. Do you get errors when copying what you call huge amounts of data on the other drive (source and target being the same) when the Seagate 2TB drive is not connected? Have you tested the Seagate drive on another system?


That's a good test. I will connect the SATA3 2TB to another system and get back with the result.
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December 30, 2013 12:48:28 PM

How can I be sure witch one is \Device\Ide\IdePort3 ?
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a c 82 G Storage
December 30, 2013 3:31:11 PM

Are you running in IDE or AHCI mode? Which controller are the disk drives connected to? Intel, Marvell or Silicon Image? \Device\Ide\IdePort3 could be be the 4th SATA connector. Move the Seagate Barracuda drive to a different port to see if the port changes.
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December 30, 2013 5:48:26 PM

GhislainG said:
Are you running in IDE or AHCI mode? Which controller are the disk drives connected to? Intel, Marvell or Silicon Image? \Device\Ide\IdePort3 could be be the 4th SATA connector. Move the Seagate Barracuda drive to a different port to see if the port changes.


In IDE mode (is it worth it to try AHCI, modify the registry, to see if it solves the problem?) and ICH10R (Device Manager says ICH10), first issued with this P45 Chipset.

When copying to the 2TB drive in port SATA 2, the errors come from IdePort3. When the drive is in port SATA 6, the errors come from IdePort5
There are no errors when copying the other way, from the 2TB drive (SATA Rev III) to a SATA Rev II drive
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a c 82 G Storage
December 30, 2013 6:41:48 PM

Switching to AHCI won't resolve the issue, but transfers could be slightly faster. Did you download and run SeaTools from http://www.seagate.com/support/downloads/seatools/? If not click the Download tab, get the DOS version, burn the ISO to a CD and run the Long test. One issue with SeaTools is that it doesn't write to the drive and you seem to have issues when writing to it.
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January 11, 2014 1:56:36 PM

GhislainG said:
Switching to AHCI won't resolve the issue, but transfers could be slightly faster. Did you download and run SeaTools from http://www.seagate.com/support/downloads/seatools/? If not click the Download tab, get the DOS version, burn the ISO to a CD and run the Long test. One issue with SeaTools is that it doesn't write to the drive and you seem to have issues when writing to it.


I tried to use a USB instead of a CD, but it doesn't like it. Is it important to use the DOS version ?
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a c 82 G Storage
January 11, 2014 2:39:57 PM

Yes according to Seagate. Since you want to use a USB key (burning the ISO to a CD or DVD is so much simpler), did you use this procedure? Use an empty USB key as it will be wiped out.
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January 11, 2014 4:53:57 PM

GhislainG said:
Yes according to Seagate. Since you want to use a USB key (burning the ISO to a CD or DVD is so much simpler), did you use this procedure? Use an empty USB key as it will be wiped out.


Yes, I used diskpart, copied bootsect and then the files from the image.
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