Massive FPS Drops Randomly On Intel HD family Graphics card

Hey guys, recently for no reason, ive been getting disgusting frame rate drops in games that arnt even graphic intensive. I have a laptop dell xps 15 bought it about 3 hears ago, the reason im using the intel graphics card is becuase the Nvidia 525m Graphics card i had is fucked. and impossible to play anything on it. so i had to use the intel one. It randomly spikes down to about 2-20 fps for about 2 minutes or more, sometimes accompanied by a crackling sound.
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  1. Have you tried cleaning your laptop? I'm assuming this problem has only been happening recently. And if your 525M was broke, why didn't you contact dell for a replacement?
  2. enemy1g said:
    Have you tried cleaning your laptop? I'm assuming this problem has only been happening recently. And if your 525M was broke, why didn't you contact dell for a replacement?

    No, i dont know how to clean my laptop, tried to get inside the laptop but i dont have the required screws to open it up. and you cant replace graphics chips, they are attached to the motherboard, so you'd have to replace the whole motherboard, i dont think they would do that, and ive had it three years, don't know where the warrantee is or whatever i need
  3. Sorry, when I said to get a replacement, I meant a replacement for the entire laptop as it should have been covered under a warranty of some sort. If the GPU was damaged in anyway when you received it, or happens to die within the life span of your warranty, the entire laptop should be covered for a replacement laptop. As long as you weren't doing anything to void the warranty, though.

    You should likely explain your situation to Dell and see what they can do for you.
  4. Laptop warranties are only for one year unless an optional extended warranty was purchased. I will assume the GT 525m failed after the 1st year.

    Try some basic things like defraging the hard drive and installing new Intel HD drivers. You should also check the CPU temperature with a program like Core Temp. Intel CPUs starts to throttle down at 99C to prevent overheating.

    Lastly reinstall Windows after you backup important files on the C: drive because doing so will wipe out all files on the C: drive.
  5. Ive already done everything you said. and nothing works, i think its just a faulty graphics chip...
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