GT640m BSOD issues, even after driver update

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K

KG75

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Jan 1, 2014
6
0
10,510
I have an Acer Aspire V3-771G, with Intel 17-3610QM 2.3Ghz [with turbo to 3.3Ghz]
It has both Intel HD 4000 onboard and an Nvidia GT640m.

I'm not sure how much info is relevant, I'm not great with tech stuff, hence coming here :)

Anyway, I've been using it for gaming a lot more recently, I have it about a year but used it mainly for photo-processing - using programs like Cs6 and Lightroom 5. Never any issues there.

It seem to get very hot around where the Nvidia gpu is when playing power hungry games. But it worked fine up until a couple of weeks ago.

Not when I try to load up a game I'm getting BSOD, and the laptop crashes and reboots itself.

I get this from the crash report;

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007F41010
BCP2: FFFFF8800F5C6E64
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\122713-18517-01.dmp
C:\Users\Keith Acer\AppData\Local\Temp\WER-78000-0.sysdata.xml

I have tried uninstalling all Nvidia components and downloading updated driver, installing them ... same issue.

If anyone can help me, I'd be very grateful, thanks.

I should add that for the moment, until i find a soloution, I'm running the intel HD 4000 chip, and having no issues using that. It's just nowhere near as good for games as the Nvidia card. I have to play the games on low settings.
 
Solution
J
the bugcheck was in the nvida driver.
- you can get that with a mix of driver files when microsoft updates the driver from windows update and you update the driver with the vendors installer but don't reboot first.

-go to control panel and disable the automatic install of drivers, otherwise you uninstall and windows just reinstalles the mix of drivers before you run your vendor's installer. you reboot and you have the same issue. uninstall your drivers reboot to finish, install the vendors drivers, reboot, turn on autoinstall of drivers on new hardware detection.


- you indicated that your card runs hot, you might want to take it out and clean out any dust on the fan.




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johnbl

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Nov 4, 2012
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locate C:\Windows\Minidump\122713-18517-01.dmp
and put it on skydrive with public access and it can be looked at to see the cause of the failure.

sometimes whocrashed.exe work to help also.
most likely your video graphic driver stopped responding and windows tried to reset it and failed. if you have current drivers
for the system: start control panel, find device manager, locate your high definition audio sources
turn disable but do not uninstall all your unused audio sources and see if your problem goes away. in particular if you are using a HDMI cable to connect from your graphics adapter to your monitor but use your motherboards sound, disable the hdmi high def audio in your graphics card. ( just making a guess as to a cause of the problem, could just be a simple overheating issue)
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
the bugcheck was in the nvida driver.
- you can get that with a mix of driver files when microsoft updates the driver from windows update and you update the driver with the vendors installer but don't reboot first.

-go to control panel and disable the automatic install of drivers, otherwise you uninstall and windows just reinstalles the mix of drivers before you run your vendor's installer. you reboot and you have the same issue. uninstall your drivers reboot to finish, install the vendors drivers, reboot, turn on autoinstall of drivers on new hardware detection.


- you indicated that your card runs hot, you might want to take it out and clean out any dust on the fan.






 
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Solution
K

KG75

Honorable
Jan 1, 2014
6
0
10,510
Looks like this has worked, so far, so good! I did indeed have windows set up to automatically update or fix any issues. I think the fan may also require cleaning, yes, when I'm brave enough to open the machine up! :/ But for now at least, the card is working and games are booting up, a little slow to get going, but once they're open it seems to work just fine.
 
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johnbl

Polypheme
Nov 4, 2012
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Put the mini dump file on the cloud with public access, I will
take a quick look at in a debugger.

[
quotemsg=12398655,0,1536016]Bah,spoke too soon! It had worked, but today i boot the laptop up and start up a game, BSOD yet again :(

Pulling hair out at this point. [/quotemsg]

 
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K

KG75

Honorable
Jan 1, 2014
6
0
10,510
I keep getting access denied when I try to open the minidump file with notepad[?]



I might have fixed it [again!] using this, on top of the suggestions you gave here:

nvlddmkm Stopped Responding –

Step 1: Download and install the latest graphic driver.

Step 2: Then go to C:\Windows\System32\Drivers and rename nvlddmkm.sys to nvlddmkm.sys.old.

Step 3: Go to nvidia directory (usually in C:\Nvidia or C:\drvvganVidia) and find the file nvlddmkm.sy_.

Step 4: Copy the file to your Desktop directory.

Step 5: Open cmd.exe by going to Start -> type cmd in the search box and hit enter.

Step 6: Change the directory to Desktop by typing chdir Desktop.

Step 7: Then, type EXPAND.EXE nvlddmkm.sy_ nvlddmkm.sys. Or,
expand -r nvlddmkm.sy_ nvlddmkm.sys

Step 8: When the expansion is complete, copy the new nvlddmkm.sys from your Desktop to C:\Windows\System32\Drivers

Step 9: Restart your computer and the problem should be resolved.



I'll have to see how that goes overnight, as I thought the last fix did the trick only to find it reverted to it's old ways next day. *fingers crossed*

 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
windows has a driver store, it is a hidden directory with your official drivers that are installed. when windows detects that a driver has been replaced it will get the one it thinks is correct from the driver store and replace yours.
putting you back to where you started the next time the system reboots.


how to remove a driver from the driver store: generally better to run the vendors installer to get the driver store updated

http://technet.microsoft.com/en-us/library/cc730875.aspx


 
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K

KG75

Honorable
Jan 1, 2014
6
0
10,510
Still no go :(

It's getting stressful to the point of irritating my hernia at this stage! :D

I'm thinking maybe a clean windows install would be best, but I don't have a boot disc, I do have a serial key under the laptop though - would any win 7 boot disc work with that?

I've never formatted a drive before so it's a bit daunting. I had hoped I could fix it somehow without reorting to that extreme. But it's looking unlikey.

Thanks for the input, i do appreciate it.
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
better to go to a previous restore point before the driver update and do all the updates and reboot then do the graphics drivers update and reboot (even if you don't have to) and create a new restore point.



 
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