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after restoring OS, laptop overheats and shuts down while playing games. This has not happened with the same game before the r

Last response: in Laptops & Notebooks
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January 2, 2014 8:35:32 AM

I reformatted and restored my laptop to factory default a few months ago using Acer eRecovery Management. After restoring my laptop and installing the needed drivers and what not, I found out that games that I used to be able to play before I restored was not playable due to the laptop overheating and shutting down. I have installed all my graphic card drivers and updated my BIOS. My CPU fan doesn't seem to run, I cannot hear the fan spinning or feel the vibration on my laptop when it spins.

MSINFO32:

OS Name Microsoft Windows 7 Home Premium
Version: 6.1.7601 Service Pack 1 Build 7601
Other OS Description: Not Available
OS Manufacturer: Microsoft Corporation
System Manufacturer: Acer
System Model: Aspire 4750
System Type: x64-based PC
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date: Phoenix Technologies Ltd. V1.24, 24/12/2012
SMBIOS Version: 2.6
Graphics Card: NVIDIA GT 540M / Intel(R) HD Graphics Family

a b D Laptop
January 2, 2014 8:45:12 AM

Probably wouldn't hurt to try using compressed air to clear the vents. If that doesn't work, you may need to open up the laptop and make sure the fan can still spin.

Casey
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January 2, 2014 6:52:24 PM

I cleaned it just now and it still overheats when playing Skyrim. Can it be a software problem?
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January 4, 2014 5:11:56 AM

Okay, I have verified that the CPU fan is indeed running, but very slowly. I am still getting crashes regardless.

When idle, HW monitor shows that my CPU temperature is high.

All in celcius.

Minimum/Max

Core#0 74 82
Core#1 73 81
Core#2 73 80
Core#3 76 83
GPU 71 73
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a b D Laptop
January 4, 2014 10:31:07 AM

No, you need to scrub the cooler and fan with a brush then replace the old thermal compound. After the work your temps should drop but 70s is normal for most laptops when gaming.
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a b D Laptop
January 6, 2014 2:54:33 PM

Yeah, those temps are too hot. I'd suggest doing what nforce4max suggests. Check on Acer's website to see if they have a service manual that shows how to open up the laptop. If not, you may be able to find a video that shows how to do so.

Casey
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