my lexmark printer does not recognize the replacement cartridge

Dut

Honorable
Jan 2, 2014
1
0
10,510
Lexmark 5400 number 32 black. Replaced with a cartridge from an online company called G&G.
The color replacement works fine. The black cartridge it doesn't see at all...
I cleaned the cartridge and the contacts. And yes the tape was removed. I get a message that the left cartridge is missing.
Suggestions?