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my lexmark printer does not recognize the replacement cartridge

Last response: in Windows XP
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January 2, 2014 12:50:42 PM

Lexmark 5400 number 32 black. Replaced with a cartridge from an online company called G&G.
The color replacement works fine. The black cartridge it doesn't see at all...
I cleaned the cartridge and the contacts. And yes the tape was removed. I get a message that the left cartridge is missing.
Suggestions?
January 2, 2014 1:08:37 PM

these cartridge are lexmark one ?
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