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user profile cannot be loaded "The User Profile Service service failed the logon

I am the administrator of my pc. When I try to log on, it will not let me. It says, " The User Profile Service service failed the logon.
User profile cannot be loaded"
My husband can log in to his, it is just my profile. Please help.
I have Windows 7

Thanks
EDIT: email removed by Moderator
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More about user profile loaded user profile service service failed logon
  1. Have you had a go at any of these fixes? http://support.microsoft.com/kb/947215
  2. Seen this a few times.
    Depending on when and how long it started.
    The other quick fix is to log in to windows under safe mode.

    This can be done when powering up the computer of laptop, by tapping the F8 key of the keyboard till you are presented
    With a list of options on what mode ect to boot windows.

    Select safe mode.

    Where it should allow windows to load.

    You can then go to windows backup and restore.
    Select a prior restore point before the date the problem first happened.

    Be aware any important data by you or another user may be removed that was put on the system after the selected restore date.

    The user profile log on error should be corrected allowing you to log into the user account after a system restore selection.
  3. Best answer
    You can find your Profile in the registry and see if there's a backup - the same key followed by .BAK If you can, rename the Profile entry to give it a .OLD suffix then just delete the .BAK part of the backup. restart and see if that worked.

    The key is in H_KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList then make sure you pick the right one from the longer names S-!-5 etc..
  4. So I just did this and it totally worked..thanks Shaun
  5. You can find your Profile in the registry and see if there's a backup - the same key followed by .BAK If you can, rename the Profile entry to give it a .OLD suffix then just delete the .BAK part of the backup. restart and see if that worked.

    The key is in H_KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList then make sure you pick the right one from the longer names S-!-5 etc..


    This worked a treat for me. System restore did not work and this was much simpler than the other registry fixes suggested elsewhere

    Thankyou very much.
  6. Good - it also worked for me once again on a customer's system this morning. There has to be a way of finding out how Windows 7 loses so many profile records and if I ever find it, I'll post it in here somewhere.
  7. Shaun,

    This has just saved me a lot of time, expense, stress and loss of everything!....Laptop now back to normal touch wood! Thanks so much for your advice!

    :bounce:

    Tilly
  8. Is there a way to apply this without having another account to log into?
    I am completely blocked out...and mine cannot load the User Profile due to restrictions:

    The machine is set to display log-in information upon startup and it is against the admin policies or something similar.
    Ideas?
  9. You need to start by adding an account and the best method is to go into Safe Mode with Command Prompt by tapping Function 8 as the machine powers up. Select that option from the advanced boot menu and when the Command form shows up in black, at the Command Prompt, type
    net user /add fred coffee
    and press Enter.

    Restart and don't tap F8 and the system wil load to the welcome screen. You now have two login options, one is yours which still doesn't work and the other belongs to fred and his password is coffee. Log in to the fred account then follow the procedure in my earlier post, making sure the long reference in Profile List is yours and not fred's.

    When you're safely back into your account, you can choose whether or not to delete fred in Control Panel>User Accounts. W7 is so good at losing Profiles, and because he doesn't take up much room, you are advised to keep fred just in case.
  10. I've just used this fix again - most useful.

    I was wondering though, what happens if the profile becomes corrupted again? I checked and there seems to be no new .bak entry created.
  11. In those circumstances, go back in and find the key and manually back it up from the File>Export menu. You could also right click it and select Copy key name, paste it into a Notepad document, add .bak to it and import it back into the Registry
  12. Thanks for that. I imported it back in but couldn't see it in the same place as the other entries. I put a copy elsewhere instead.
  13. Exactly what I posted back in January, Solved Tech, without even bothering to look it up and link to another advice forum.

    That's probably why Tom's is the best!

    I'm keeping an eye on you and if all you can do is link to one site, I shall suspect you of being a Commercial Spammer and ban you. Also, please don't post in old threads.
  14. Shaun o said:
    Seen this a few times.
    Depending on when and how long it started.
    The other quick fix is to log in to windows under safe mode.

    This can be done when powering up the computer of laptop, by tapping the F8 key of the keyboard till you are presented
    With a list of options on what mode ect to boot windows.

    Select safe mode.

    Where it should allow windows to load.

    You can then go to windows backup and restore.
    Select a prior restore point before the date the problem first happened.

    Be aware any important data by you or another user may be removed that was put on the system after the selected restore date.

    The user profile log on error should be corrected allowing you to log into the user account after a system restore selection.


    I trued this and everytime i tried to go to a restore point it said 8 had disk errors and wouldnt let me do it but gave me tye option to check for errors
  15. JimmoR3M said:
    Have you had a go at any of these fixes? http://support.microsoft.com/kb/947215



    If there is a default user profile (unhide your hidden folders), delete the temporary internet files and any files in the temp folder ( close example: c:\users\default\appdata\local\microsoft\windows\temporary internet files)

    This has worked many times!!!
  16. I can't even boot at safe mode not even in command mode. The only admin account's registry/profile corrupted.
    even attempt to enable built-in Administrator failing as it is asking for Admin password.
    only can use a non-Admin user account, and access internet.
    No recovery CD, Windows/DOS CD. Not even able to restore an older system backup point (requires admin password!!).
    I can't even copy files to another disk.

    Problem is I only used on user Administrator account; and that is corrupted.
    Can there by a remote Admin sort of solution available from Microsoft?
    Or any other solutions (Windows 7)?
  17. Can you upgrade the non-Admin account to Administrator level in Control Panel>User Accounts? If you pull the plug on the computer and turn it back on, do you see a repair option on the first flash screen that shows up?
  18. Good - it also worked for me once again on a customer's system this morning. There has to be a way of finding out how Windows 7 loses so many profile records and if I ever find it, I'll post it in here somewhere.


    Hi, the same issue us happening on my laptop, except I seem to have 3 S-1-5 long numbers - one for my profile (ends in -1000.bak), one is a temp user (ends in -1000) and one is a guest user (ending in -501). When I try to edit the number while logged in under the guest user I get an 'error renaming key' message.

    Any help would be GREATLY appreciate, I am getting very frustrated trying to find a solution.
  19. The Guest account has insufficient permissions to do anything so you need to restart into Safe Mode with Command Prompt by tapping Function 8 as the machine starts up. In the black form and at the Prompt, type
    net user add fred coffee
    then press Enter. You just created a new account named fred using the password coffee so restart again and let the system open normally. Log in as fred with his password then you should be able to edit the Registry. If it still fails, go into Control Panel>User Accounts and elevate fred to Administative level.

    The S-1-5 number ending in 1000 is the one you need to rename from .bak to just a plain ending with no suffix.
  20. The Guest account has insufficient permissions to do anything so you need to restart into Safe Mode with Command Prompt by tapping Function 8 as the machine starts up. In the black form and at the Prompt, type
    net user add fred coffee
    then press Enter. You just created a new account named fred using the password coffee so restart again and let the system open normally. Log in as fred with his password then you should be able to edit the Registry. If it still fails, go into Control Panel>User Accounts and elevate fred to Administative level.

    The S-1-5 number ending in 1000 is the one you need to rename from .bak to just a plain ending with no suffix.


    I can't make the acc?
  21. Might be my bad. Try net user /add fred coffee
  22. My friend's laptap had this error message, so I followed the steps in this Microsoft thread: http://support.microsoft.com/kb/947215 I followed method one up to and including step seven, but instead of restarting I hit Control+Alt+Delete and got the "change password" screen. I removed the password, restarted the computer, and was able to get in without a password.
  23. Hmm - interesting. I had to consider removing your post in case people thought it could work on deleting someone else's password but I'm satisfied it wouldn't. What you did had exaactly the same effect as advice already posted here.
  24. I had this same problem. Was able to fix it by doing a Restore to earlier date. Want to prevent this from happening again by backing up the Profile key as you suggested below. When I tried reimporting into the registry I got a warning that it would be inserted over the prior entry which would be deleted. CAn you give me detailed instructions on how to make the backup without destroying my Registry?

    Thanks

    JeffR


    You can find your Profile in the registry and see if there's a backup - the same key followed by .BAK If you can, rename the Profile entry to give it a .OLD suffix then just delete the .BAK part of the backup. restart and see if that worked.

    The key is in H_KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList then make sure you pick the right one from the longer names S-!-5 etc..


    In those circumstances, go back in and find the key and manually back it up from the File>Export menu. You could also right click it and select Copy key name, paste it into a Notepad document, add .bak to it and import it back into the Registry
  25. To prevent it overwriting the existing entry, just save it as a text file, note where you're storing it and use that to import if and when necessary. It won't matter what it overwrites at that stage.
  26. Thanks for your response. Can you explain why I might not have a key with a .bak in the registry as apparently some people do?

    To prevent it overwriting the existing entry, just save it as a text file, note where you're storing it and use that to import if and when necessary. It won't matter what it overwrites at that stage.
  27. Thank you very much Shaun, your fix saved me a lot of time and worry and fixed my login first time!
  28. Hi,

    My secretary returned today after I thought I had solved the user profile failed problem by using system restore. However she cannot access any of her documents. They seem to have vanished. I'm sure they are there, but don't know how to restore her computer to proper operation. If you could offer a solution I would be greatful.

    JTU50


    To prevent it overwriting the existing entry, just save it as a text file, note where you're storing it and use that to import if and when necessary. It won't matter what it overwrites at that stage.
  29. The registry won't allow me to rename the .bak folder
  30. What is the error message?
  31. "The registry editor cannot rename S-1-5-21 numbers here -1000.bak. Error while renaming key."
  32. Odd. Try copying it and it should become bak2 or similar, then try renaming that just by deleting the extension. If that fails, go into C:\Windows\system32, find cmd and right click it then click on RunAs Administrator. Type regedit at the prompt and see if Administrator permissions get you through the day.

    If it still plays up, you may need to right click the key in the Registry and take Ownership of it under Permissions on a right click.
  33. it wouldn't let me copy it, i made this account the admistrator and it still didn't work, and it wont allow me to set a new owner in permissions

    Edit: I don't think I have actually made this second account an administrator yet
  34. Restart and tap Function 8 to get to the Advanced Boot menu then select Safe Mode with Command Prompt. At the prompt type
    net user Administrator /active:yes
    then hit Enter. Restart again and choose Safe Mode then log in as the Administrator. That account has higher permissions than a user account with administrator rights and should let you do the neceessary. Thge capital A in my syntax above is crucial.
  35. Ok I can rename them now, but there is already a -1000 folder name and the .bak folder ends with -1000.bak, should I rename the .bak folder to -1002 or something?
  36. That would confuse it because there isn't an existing user Account with that reference.

    Start by renaming the 1000 account by calling it 1000.old - just add the .old to the existing name. Then change the name of the 1000.bak by deleting the .bak and you should be back to normal.
  37. That would confuse it because there isn't an existing user Account with that reference.

    Start by renaming the 1000 account by calling it 1000.old - just add the .old to the existing name. Then change the name of the 1000.bak by deleting the .bak and you should be back to normal.


    Everything is fixed! Thank you so much for your help :D
  38. You're welcome and thanks for the thanks.
  39. You can find your Profile in the registry and see if there's a backup - the same key followed by .BAK If you can, rename the Profile entry to give it a .OLD suffix then just delete the .BAK part of the backup. restart and see if that worked.

    The key is in H_KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList then make sure you pick the right one from the longer names S-!-5 etc..


    Thanks so much shaun.
    This fix really worked for me
    God bless you !
  40. That would confuse it because there isn't an existing user Account with that reference.

    Start by renaming the 1000 account by calling it 1000.old - just add the .old to the existing name. Then change the name of the 1000.bak by deleting the .bak and you should be back to normal.


    Hi Saga Lout, I came across this site while searching for some answers. I see reference to account 500, account 1000, etc. I don't see anything like that. Is this just for a computer on a workgroup, not a domain? Thanks
  41. Yes it is. For a Domain, you would need to contact one of the System Admins.
  42. You can find your Profile in the registry and see if there's a backup - the same key followed by .BAK If you can, rename the Profile entry to give it a .OLD suffix then just delete the .BAK part of the backup. restart and see if that worked.

    The key is in H_KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList then make sure you pick the right one from the longer names S-!-5 etc..



    Hi
    This just worked for us too - saving my sister! I'm not a computer whizz kid so that's fab. Had to google finding the registry and then it was sorted. She hadn't backed-up as far as she knew but it still looks like everything is there and no files etc. have been lost. Many thanks for your help and post.
    Natasha
  43. Shaun o said:
    Seen this a few times.
    Depending on when and how long it started.
    The other quick fix is to log in to windows under safe mode.

    This can be done when powering up the computer of laptop, by tapping the F8 key of the keyboard till you are presented
    With a list of options on what mode ect to boot windows.

    Select safe mode.

    Where it should allow windows to load.

    You can then go to windows backup and restore.

    Select a prior restore point before the date the problem first happened.

    Be aware any important data by you or another user may be removed that was put on the system after the selected restore date.

    The user profile log on error should be corrected allowing you to log into the user account after a system restore selection.

    Where do you find windows back up and restore?
    Thanks
  44. In Control panel.
  45. I dont see a restore option under control panel any where else to find it?
  46. In Vista and Windows 7 it's in Control Panel under B for Backup and Restore. In XP, I think it may be in the Start menu>Accessories>System Tools but my memory of XP is fadng a little.

    What makes you think you need to restore to work around the problem being discussed in this thread?
  47. Hi everyone.

    I have the same issue as described above; believe me, i tried a million things to fix this but nothing helped; the only thing i did not try is the suggestion microsoft made: http://support2.microsoft.com/kb/947215
    (mainly as it involves manually changing things in the registry and doing things i really dont feel comfortably doing.

    Can anyone confirm if this actually works?????

    other than that, i tried everything knows to man (well, known to me that is....); i dont know the names of that software i used, but i used 4 different ones, and whatever i did, nothing worked. (i did manage to create a new administrator account so i can run and access different software utilities etc., but that is the only thing that worked....).

    Oh yes, one other thing, I did not even use a password for the administrator account, but when i use another account (not an administrator), i have to enter the administrator password, which i didnt even set. Whats up with that????

    So please everyone, i have seen at least 8 different "solutions" to this issue, but nothing worked; and i have stored a lot of valuable information/data in that account, so rebooting my entire laptop is no option.....

    Many thanks for your help in this people;

    Cheers,


    Laurens.
  48. I am freaking out here; after all i did (see above), i finally did the last thing left on the digital highway, which was tampering with the registry as mentioned on the microsoft website; after doing so, and on rebooting my laptop, i only had 2 user profiles, one administrator and one normal account. When i entered the administrator account, i could see my old user profiles on the configuration window, but they are not on the logon screen anymore. WTF!!!! what happened to those accounts?????? i do hope they are not completely deleted?????

    help me out people.....
  49. If you expand the Method 1 plus sign in the KB you linked to, you'll find it gives the same advice I've given throughout this thread and it's the only fix you'll ever need.

    If you feel strongly about messing up the Registry - and it's a good thing to be cautious about - simply choose Backup from the Registry's File menu and note the name and location of the backup file you're about to create. The you can safely follow the steps in the fix, safe in the knowledge that if it all goes wrong, you have the original flawed Registry to which to revert.
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