Bad vibe about NZXT and there customer support

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StreetBikeTommy

StreetBikeTommy

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Dec 28, 2013
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bought a case(NZXT LEXA S) for my gaming setup and the left strip LED went faulty and got it replaced and now my replacement case has done the same thing and the LED just doesn't come on at all so i contacted them and got no reply so i contacted them again to maybe get some help and maybe a replacement front panel but I've heard nothing back from them so it just feels like they don't even care about or even want to deal with people cause i'm not the only one they've ignored so far but its really disappointing that they do this and what should i do now?:??:
 
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StreetBikeTommy

StreetBikeTommy

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Dec 28, 2013
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hmm maybe but i've heard that other people have done that and sill they get nothing back from them and if they do they are told they will get a replacement and are still waiting for it 6 months down the line so i might just take it back to the retailer which is a ball ache cause its one hell of a travel to get there :/
 
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xD3aDPooLx

xD3aDPooLx

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Dec 29, 2010
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Right now the CSR team is extremely backed up due to the Holidays and they will get to you ASAP.

We are a really small team that deals with the Support tickets.

PM you information and I will get it looked at.
 
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StreetBikeTommy

StreetBikeTommy

Honorable
Dec 28, 2013
49
0
10,560
they contacted me back telling me the Europe service team was moving so i now understand why it was taking them so long plus what deadpool now told me just backs it up even more so sorry for the unfair comment which were made its just very stressful and a member of the customer support is now speaking with me but thanks for the help and information deadpool
 
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