HDD external won't show up in computer but is recognized

Ziad S

Honorable
Jun 3, 2013
81
0
10,630
Hello i have a toshiba HDD 500g external,when i plug it,it lights up,i get pop up saying your device is ready to use,yet i dont find it in computer,however,i can find it in diskmgmt.msc and in devices and printers,i tried to refresh it in diskmgmt but it didnt help
 

Ziad S

Honorable
Jun 3, 2013
81
0
10,630


All the options are grayed out
some information i missed to put
it was setup in mac if that matters,it's not mine ive been told that it fall on the ground,so that may be,i just want to recover that data on it,is there a way?