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Asus r9 280x not working, stuck on black screen after boot

Last response: in Graphics & Displays
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January 3, 2014 3:24:49 PM

Hi Tomshardware

I just bought an ASUS r9 280X GPU. I've changed GPU's before and I know the drill, at least on a basic level, so I can't identify the problem.

At first I completely removed the NVIDIA driver. Next I put in the new GPU. After plugging the card in and turning on the computer, the motherboard display screen (the one that says "Press F2 to enter BIOS Setup" etc.) shows the error code "5A". After a few seconds the screen then goes black, only displaying "0_" in the lower right corner. After this nothing happens on the screen, but all fans keep spinning the system SOUNDS to be working normally. The two green leds above the Power Pins on the GPU light green, showing that th card receives power correctly.

I've tried playing with different BIOS settings and disconnecting both many USB devices and I've also tried unplugging all SATA devices. All of these with no effects.

When I plug back in the old GPU (560 Ti) everything works perfectly fine.

I'd really love any help with this. Sorry if I left out any details, please ask! :) 

Thanks a lot!

SPECS:
Intel DP67BG Motherboard
Intel 2600k CPU
16 GB Ram
Nvidia 560 TI (old gpu) / ASUS R9 280x (new gpu)
Corsair 520 HX power supply
Kingston 120 GB SSD
2 TB WD Black HDD

EDIT: I tried placing the card in the other PCI-E slot. Now nothing even shows on my monitor, not even when I put the card back into the first slot. The error-LED on the motherboard shows the following codes. It hangs on each code for a bit, and after the "cycle" is finished the system just reboots itself and starts over:
26
27
31
33
2b
0d

Here is a list of error codes for the mobo:
http://downloadmirror.intel.com/19482/eng/DP67BG_Produc...
(go to page 71-72)

EDIT 2: Now it does the same with the old card... no signal to monitor. Nothing. Same error codes cycling. What have I done? :\
a b U Graphics card
a c 558 V Motherboard
January 3, 2014 4:17:12 PM

Try clearing the CMOS, old card connected.
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January 3, 2014 4:55:33 PM

Hi and thanks for answering.

I still can't even see anything on the screen, as it just cycles through those error codes and then reboots. I think I did something wrong when I placed the card into the other slot :(  it does the same thing with both cars
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Related resources
a b U Graphics card
a c 558 V Motherboard
January 3, 2014 4:59:41 PM

HAve you cleared the CMOS (power cord unplugged)?
Check all connections/power cables.
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January 4, 2014 3:05:57 AM

Hi again.

I was about to remove the CMOS battery, but I think I know why it's cycling. I think it's a good idea to solve this before proceeding with the CMOS?

When I tried placing the GPU in the other PCI-E slot, I removed some kind of plastic pin to make space for the GPU. Except it was not just plastic, it has metal inside it. I'm quite sure this is the cause of the looping. Here's a picture of the plastic pin and of where I think I removed it from in the case (sorry about my poor cabling :\):

http://imgur.com/qk2HQZn,GPoAerq#0
http://imgur.com/qk2HQZn,GPoAerq#1

Should I put it back in? The motherboard has three pins whereas the plastic thing only has holes for 2, so it can either sit to the left or to the right. I don't know where it's supposed to go...

Thanks for your time, I really appreciate it
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January 4, 2014 4:16:02 AM

Yeah put it back, and don't remove things from MOBO to make space !!!
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January 4, 2014 5:20:55 AM

Hi guys, thanks a lot. I shouldn't fiddle with things I don't understand. I learned my lesson.

Computer is back to normal now after I put it back on. Sorry about that :) 

Now, I still get the 5A error when trying the new GPU, so I'll try removing the CMOS battery as suggested and let it stay out for an hour or so. I'll update in this thread afterward.

Thanks a lot and sorry about this - ehrrrr - minor setback
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January 4, 2014 7:02:46 AM

Hi again

It didn't work. The new GPU still produces a black screen with "0_" in the bottom right corner after the motherboard screen. The motherboard screen still comes with the error code 5A. On the actual motherboard LED it says "00" during the black screen.

Here are pictures:
First I boot up the PC and see this:
http://imgur.com/VkY4qKE,9VUYZ1p,7MJmAQw#2

Afterwards I get this black screen:
http://imgur.com/VkY4qKE,9VUYZ1p,7MJmAQw#0

During the black screen the LED on the motherboard says this:
http://imgur.com/VkY4qKE,9VUYZ1p,7MJmAQw#1

Thanks :) 
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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 7:37:56 AM

Is the CPU fan spinning when starting the board?
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January 4, 2014 7:47:55 AM

alexoiu said:
Is the CPU fan spinning when starting the board?


Yes, perfectly fine.

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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 7:50:19 AM

With the old graphics card, are you able to access the BIOS?
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January 4, 2014 8:14:34 AM

alexoiu said:
With the old graphics card, are you able to access the BIOS?


Yes. everything works perfectly fine with the old gpu including the bios :) 
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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 8:25:06 AM

Is there a newer BIOS version available (sorry if mentioned before)?
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January 4, 2014 8:38:04 AM

alexoiu said:
Is there a newer BIOS version available (sorry if mentioned before)?


I updated the bios to the newest version a couple of days ago, before I bought the gpu.
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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 8:54:27 AM

No other idea, then. Try testing the card at a local shop. If working, then it might be though a BIOS issue. Try contacting Intel.
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January 4, 2014 9:12:15 AM

After some more Googling, I found this post:
http://www.tomshardware.co.uk/answers/id-1895596/gigaby...

This guy had the exact same problem as me with the same gpu and same motherboard, only different gpu brand. The "Best solution" in that thread was to turn up the VCCSA voltage to 1.1-1.3. Is this safe and could it solve it? I have no idea what it is.

thanks again
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January 4, 2014 9:12:18 AM

After some more Googling, I found this post:
http://www.tomshardware.co.uk/answers/id-1895596/gigaby...

This guy had the exact same problem as me with the same gpu and same motherboard, only different gpu brand. The "Best solution" in that thread was to turn up the VCCSA voltage to 1.1-1.3. Is this safe and could it solve it? I have no idea what it is.

thanks again
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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 9:22:34 AM

As you can see the best answer was selected by a different person. No, I don't think that the VCCSA voltage would solve the problem. I guess it's a BIOS issue and Intel didn't bother to release new versions to support new cards. But, of course, I might be wrong.
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January 4, 2014 10:16:25 AM

alexoiu said:
As you can see the best answer was selected by a different person. No, I don't think that the VCCSA voltage would solve the problem. I guess it's a BIOS issue and Intel didn't bother to release new versions to support new cards. But, of course, I might be wrong.


Would it be harmful to try?

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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 10:59:06 AM

VCCSA feeds the integrated memory controller and the PCIe controller.
Increasing the value would help in OC-ing in relation with the memory controller.
I still can't see how it would help with a PCIe card that has a handshake problem with the board's BIOS.
You can try set it to 1.1V, but again, I doubt it would help.
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January 4, 2014 11:27:38 AM

You were right. It was worth a try but it didn't have any effect.

Do you have any other suggestions? I'm starting to feel rather hopeless about this whole ordeal :(  I can't really afford to buy another mobo/cpu/ram combination.

Thanks a lot for spending your time on this. I appreciate it
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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 11:41:21 AM

You're welcome. I'd firstly test the card with a dfferent PC or in a shop, to make sure that it does work.
Try also contacting the retailer. If 30 day return policy available, you can return the card and buy a supported one.
Try also contacting Intel. See if they have a solution for the issue.
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January 4, 2014 3:04:20 PM

The card works in an old PC... brilliant :\

I don't think it's possible for me to return the card as some of the packaging has been slightly broken. Would it be possible to buy another, compatible motherboard (not too expensive) without having to buy a new CPU, new RAM etc.?

Thanks again
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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 3:20:21 PM

Try finding a Z77 board that would fit the budget and post back.

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January 4, 2014 3:26:50 PM

Figured that if I have an Asus GPU I should go with an Asus mobo... or?

ASUS P8Z77-V LX

Will this work and remain compatible with all my components?

Reposting from main post so you don't have to scroll:
Intel DP67BG Motherboard
Intel 2600k CPU
4x4 GB RAM sticks (Kingston "Hyper"-something)
Nvidia 560 TI (old gpu) / ASUS R9 280x (new gpu)
Corsair 520 HX power supply
Kingston 120 GB SSD
2 TB Western Digital Black HDD

Thanks a lot!


EDIT: Gigabyte GA-Z77P-D3 is also within my budget
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January 4, 2014 4:09:10 PM

So either motherboards will be fine?
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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 4:16:55 PM

Yes, any board with BIOS revisions in late 2013.
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January 4, 2014 4:21:51 PM

Thanks a lot for your help. I'll go for a new mobo then. I really appreciate everything
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a b U Graphics card
a c 558 V Motherboard
January 4, 2014 4:29:59 PM

You're wecome. One more thing though. You said you tested the card with an old PC and it worked.
Can you test your PC with the power supply from that PC?
Just for ruling out a power supply issue.
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January 4, 2014 4:46:14 PM

alexoiu said:
You're wecome. One more thing though. You said you tested the card with an old PC and it worked.
Can you test your PC with the power supply from that PC?
Just for ruling out a power supply issue.


Okay, I'll try that tomorrow sometime and report back :) 
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January 5, 2014 9:42:57 AM

PSU is working perfectly fine. It must be the motherboard...
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a b U Graphics card
a c 558 V Motherboard
January 5, 2014 9:46:49 AM

It seems so.
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January 6, 2014 12:09:53 AM

Hi again.

After some googling, I found that some users with others motherboards who had similar problems with the new line of AMD cards solved it by enabling legacy roms. I can't really find this option in the bios to try it out, does it have another name? Is it the legacy I/O controller?

Thanks :) 
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a b U Graphics card
a c 558 V Motherboard
January 6, 2014 4:39:32 AM

Not sure, but you can try it.
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January 7, 2014 12:16:44 AM

Hi again

It didn't work. I've since last time also tested the card in another friends pc and it boots fine (well, low resolution since he has nvidia drivers installed but it boots fine. I'm assuming it used the onboard graphics as the amd card had no driver) so I'm 100% certain it's my mobo.

Do you have any preferences in regards to Asus p8z77-v LX and gigabyte GA-Z77P-3 or one of the similar models offered by the two brands? I don't know what to look for :\ My budget is around 500-800 DKK (1 euro = 7,5 DKK, 1 british pound = 9 DKK, one USD = 5,4 DKK)

Thanks a lot again, I really appreciate what you have done! If I finally get this up and running I really wish I could give back to you somehow

EDIT: Also, in regards to my RAM, will it be possible to reuse it in the new mobo?
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January 10, 2014 11:34:01 AM

Update: New mobo solved everything. All works now. Thanks again.
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a b U Graphics card
a c 558 V Motherboard
January 10, 2014 11:37:06 AM

Thank you for the follow-up. What motherboard using?
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January 10, 2014 12:37:24 PM

alexoiu said:
Thank you for the follow-up. What motherboard using?


I bought the ASUS P8Z77-V LX and a Fractal Design Define R4 case, as I was going to reassmble everything anyway. No problems so far, the card delivers excellent performance.
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a b U Graphics card
a c 558 V Motherboard
January 10, 2014 12:42:12 PM

Good luck with the new setup!
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Best solution

June 5, 2014 5:26:06 AM

Best solution for letting the r9 280x boot on a GA-z77 mobo is change your boot priority to Legacy from UEFI mode

1. no need to update your bios
2. shutdown and plug-in your monitor to built in video interface (temporarily)
3. enter bios setup
4. configure 1st boot graphics to PCI
5. change the priority from UEFI to legacy save and exit.
6. shutdown and use the r9 280x's as your primary display then boot. it should work.

Godbless
Share
June 25, 2014 3:03:13 PM

I have the same motherboard (DP67BG), the same CPU (2600K i7), a similar GPU (Asus R9290) and I had the same issue (black screen after boot with half an error code showing the the lower left corner of the screen).

After reading this post and trying several different things to get my system going with the new GPU, I noticed that the machine was in fact booting into the OS (Windows 8) even though it was showing a black screen with an error code. I checked my router and sure enough Windows had booted and had requested an IP from router... so I installed a second PCI-E GPU, something that doesn't require extra power (very basic) and got Windows to boot to that. I then installed the AMD GPU drivers, shut down the machine, removed the low power secondary card and booted it again.

Whatever you do, don't enable UEFI - I think it's broken on these boards. I tried enabling UEFI and it took several boot cycles to disable it (the machine just froze on the BIOS diagnostic screen).

Windows detected the card, loaded the driver and bam! everything's working. The screen still goes black on boot with the error code but as soon as Windows loads everything runs normally.

If you don't have a secondary GPU to install the AMD drivers you could also install a remote admin package (like VNC of RAdmin), you could then install the drivers remotely over the network.

I've bought and commissioned several Intel motherboards in recent years and although the boards themselves are really good quality, the firmware is really low grade - I'm reluctant to buy Intel motherboards again (I'll probably stick to Asus, they're amazing).

I hope this post helps someone, it would have helped me.
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July 3, 2014 3:21:13 PM

Bam Tavera said:
Best solution for letting the r9 280x boot on a GA-z77 mobo is change your boot priority to Legacy from UEFI mode

1. no need to update your bios
2. shutdown and plug-in your monitor to built in video interface (temporarily)
3. enter bios setup
4. configure 1st boot graphics to PCI
5. change the priority from UEFI to legacy save and exit.
6. shutdown and use the r9 280x's as your primary display then boot. it should work.

Godbless


Found this thread and this worked for me, thank you so much.
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July 6, 2014 7:24:53 AM

aquarat said:
I have the same motherboard (DP67BG), the same CPU (2600K i7), a similar GPU (Asus R9290) and I had the same issue (black screen after boot with half an error code showing the the lower left corner of the screen).

After reading this post and trying several different things to get my system going with the new GPU, I noticed that the machine was in fact booting into the OS (Windows 8) even though it was showing a black screen with an error code. I checked my router and sure enough Windows had booted and had requested an IP from router... so I installed a second PCI-E GPU, something that doesn't require extra power (very basic) and got Windows to boot to that. I then installed the AMD GPU drivers, shut down the machine, removed the low power secondary card and booted it again.

Whatever you do, don't enable UEFI - I think it's broken on these boards. I tried enabling UEFI and it took several boot cycles to disable it (the machine just froze on the BIOS diagnostic screen).

Windows detected the card, loaded the driver and bam! everything's working. The screen still goes black on boot with the error code but as soon as Windows loads everything runs normally.

I hope this post helps someone, it would have helped me.


I'm having the exact same problem and have the exact same specifications as Nime1312.

DP67BG Mb
2600K cpu
R9 280X

I dont have enough money for a new motherboard ;( If I can get it working like you I'll be the happiest person on the planet!

I do however have a very simple additional GPU that requires basically no additnal power. my question is: did you have both your R 9 290 and simple gpu plugged in at the same time? how did you make the simple one the primary one? Or did you boot using JUST the simple gpu?

Also, when I use the second pci slot for any gpu I get no picture/video outpu/signal. The only one that seems to output is the pci slot closest to the motherboard

I would be so so grateful if you could help me to get this to work. Neither the Intel or Amd people have been able to help so far.

Really frustrating since o just spent so much money.

Thanks!!!!

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July 8, 2014 8:01:21 AM

I had this exact problem with my setup with is more than good enough to handle the 280x.

I recieved a XFX R9 280X for relatively cheap and installed it(as per the documented instructions that came from XFX) and my system would not boot running just off the GPU outputs. I then plugged another monitor into the mobo to allow the integrated graphics to show me the desktop where I found the 280X was not being recognised.

After hours and hours of reading threads and removing and reinstalling the GPU, trying Legacy boot instead of UEFI etc etc I remembered the card had 1 x 8pin PCIe power input and 1 x 6pin PCIe power input.

This instructions illustrated to install 2 x 6pin power inputs(which I did upon first install) and my issues getting it to register followed.

JUST when I was considering to sell the card and get a GTX 770 I remembered the odd inputs on the card and the instructions.
I then removed the 6 pin connector from the GPU, replaced with an 8 pin connector(filling the entire input) and BOOM! It worked first boot!

I hope this helps people ALSO following misleading instructions.
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July 12, 2014 7:13:47 PM

Bam Tavera said:
Best solution for letting the r9 280x boot on a GA-z77 mobo is change your boot priority to Legacy from UEFI mode

1. no need to update your bios
2. shutdown and plug-in your monitor to built in video interface (temporarily)
3. enter bios setup
4. configure 1st boot graphics to PCI
5. change the priority from UEFI to legacy save and exit.
6. shutdown and use the r9 280x's as your primary display then boot. it should work.

Godbless


This solved my issue, thank you very much!
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7 minutes ago

Hi guys i also had the exact same problem. i have intel dz68zv mobo and gigabyte r9 280x gpu. I also got the 5x error and black screen with 0 but my computer does boot up i can hear the sound. I just followed your steps man and damn IT WORKED. i had to remote log in and install the gpu drivers. then i restarted but didnt worked. i replaced my gpu again and bam it worked. thnx a lot for sharing this information. it was really helpful. :) 
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