Shuttle SX79R5 - No video output

VegardB

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Jan 4, 2014
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Hello,
My new Shuttle SX79R5 have caused me alot of trouble the last days so in a last attempt in trying to get it running, i turn for help. The only thing i am certain of is that the GPU and CPU fan is starting. Everything else is hard to check since i`ve got no video output.. So dear gurus out there, this is the situation.

I am running a Shuttle SX79R5 with Crucial DDR3 Ballistix 16GB (1600MHz) RAM, EVGA 670 GPU and an intel i-7 4820K CPU. I Have not bothered to connect the optical and harddrive yet.

This is what i have done
First, the shuttle was delivered with a motherboard and PSU, so the ATX cabels are allready connected. I have also checked it against the datasheet that came with the computer.

I noticed that one of the pin on the CPU socket was bent a little. I used an stiff paper and bent it slightly back again and it seems like it is in the correct position now.. The CPU was then mounted in accordance with the datasheet.

Socket_pin_b_yd.jpg


CPU.jpg



I then mounted the memory and last but not least, the GPU.

RAM.jpg


Hele.jpg


Then i tried to start the computer, but nothing really happens. The GPU and CPU fan starts and the blue LED in front on the box is turning on, but no video output. I have uploaded the clip where i film the starting of the computer to Youtube.

The problemsolving i have done

1. I have tried to start up with only one of the RAM block connected.
2. I have tried to change to an older graphics card (GT 8600).
3. i have tried another monitor.
4. I have tried CMOS.
5. I have checked that the CPU got its correct position several times.
6. I have tried to put the RAM in different slots.
7. I have checked most of the cables (including ATX cabels that were allready connected)
8. I have tried to boot without GPU, without RAM and without CPU. There was no difference in either of the tests.

So.... What can i do now? Is there something i have not done or could it be a faulty motherboard? Is there some way to check if the components work without having another workstation (only got a laptop).

Hoping there is someone out there who can help me.
 

VegardB

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Jan 4, 2014
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Thank you. I was afraid that could be the answer. Also been reading a bit about the Shuttle computers and it seems like there are high numbers of complaints about BIOS problems and non POST-ing. Allready sent a mail to the retailer about swopping the shuttle with other more "safe" components.
 

Tenvis

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Aug 3, 2013
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Btw, Why not build your own? They can cost less ya know :D
 

VegardB

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Jan 4, 2014
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The original plan was to build a computer with a small volum tower and then i noticed that the Shuttle was on 50% sale. I would never have bought it if it were not! :)
 

VegardB

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Jan 4, 2014
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Thought i could reply my respons from Shuttle. Apperantly you need to update the Shuttle with an older CPU before you can use the new generation CPU, which is absolutly insane..!

Dear xxx

SX79R5 needs the latest BIOS for i7-4xxx CPU models. Otherwise
the system cannot run properly. You need to update the BIOS with
an older CPU or an external EEPROM machine, in advance.

http://download.shuttle.eu/Mirror/XPC/SX79R5/Bios/SX79R000.201.ZIP

Please don't hesitate to contact us, if you have any other questions.

---
Best Regards

Maik Baumgarten
Technical Support

Shuttle Computer Handels GmbH
Fritz-Strassmann-Str. 5 / 25337 Elmshorn, Germany
 

Tenvis

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And you don't have the extra CPU. Well, That sucks. Insane I tell you. If I were you, I'd scavenge the parts. Get the Video card, CPU, Ram, Hard disk(s), and CD Drive. Well, If the PSU is good (What brand is it?) You can get it too. Just ditch the motherboard and PSU (If not that good) then buy a new motherboard+psu+case. 'ONLY' if you cannot solve the problem. There are loads of options :D
 

VegardB

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Jan 4, 2014
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Think the retailer got a 45 day return policy which i am going to use. Going to trade the Shuttle and CPU with a new tower, motherboard, psu and cpu (going for a LGA 1150 socket this time)! :)