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how can I import my old emails (office 210 on xp) to my new computer (outlook 2013 on window s8.1)

Last response: in Windows 7
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January 4, 2014 6:04:55 AM

I have tried the export file of outlook 2010 to create a pst file.
On my new computer when I use import file of outlook2013 ,I receive an error message saying the pst file is not a pst file ????
I have checked the pst file with sanpst , no errors found
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January 4, 2014 8:19:55 AM

Thank you
I have followed the procedure
The test of sending and receiving mails is successull but at the next step (step 5), i have errors messages
-if I have chosen a specific location with my old outlook.pst : the file ... is not a data file outlook (.pst)
-if a choose a new outlook file -> unkwon error 0x80071ac3
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a b $ Windows 7
January 4, 2014 2:50:48 PM

Strange that you can't make a new data file. That error code means the volume has a Dirty Bit. This basically means Windows considers the volume unreliable. Usually you get this with portable drives when they are pulled out without being safely removed. But making a new data file... that should be on your main hard drive.

Can you open an administrative command prompt and type the following:
chkdsk /f c:
When it asks to schedule on next restart enter Y then restart the system. Should start a filesystem check on start-up which takes ~10 mins.

If nothing happens on start-up type the command again and restart a second time. Windows 7 has a habit of doing this to me.


Also, are you certain your data file is .pst and not .ost? Outlook 2010 can use either and although the name suggests otherwise, scanpst.exe also works on both.
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January 5, 2014 7:19:43 AM

casper1973 said:
Strange that you can't make a new data file. That error code means the volume has a Dirty Bit. This basically means Windows considers the volume unreliable. Usually you get this with portable drives when they are pulled out without being safely removed. But making a new data file... that should be on your main hard drive.

Can you open an administrative command prompt and type the following:
chkdsk /f c:
When it asks to schedule on next restart enter Y then restart the system. Should start a filesystem check on start-up which takes ~10 mins.

If nothing happens on start-up type the command again and restart a second time. Windows 7 has a habit of doing this to me.


Also, are you certain your data file is .pst and not .ost? Outlook 2010 can use either and although the name suggests otherwise, scanpst.exe also works on both.


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January 5, 2014 7:30:28 AM

thank you casper for your advice. I think you are close to the solution.
My new desktop is build in a corsair obsidian 800d with 4 HD bays hotswapable.
In the 2 first were 2 ssd corsair in raid 1 (ntfs) and 2 others with data (ex fat)
When I brought the new system home I had problems (blue screen) related to the move during transport of ssd.
My reseller decided to place the 2 ssd directly in the box (not in the swap bay) .But even after that the D: drive disappeared related to a bad contact in the swap bay (during operation) I have replaced it in another bay and this problem didn't occured anymore
I have try the chkdsk and checked the file is well .pst
Even after that same error message when I try to create a new data file
You have to know that , to keep room on the ssd, i had moved the first day the data to another disk d:
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a b $ Windows 7
January 5, 2014 12:17:21 PM

Ok I was assuming you only had one drive. Did you try running CHKDSK on D:

You can actually query the dirty bit with this command:
fsutil dirty query [volume]

For example, to query D: it would be: fsutil dirty query D:

Go through all your volumes with this and make sure they are not Dirty.

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January 9, 2014 11:57:06 AM

casper1973 said:
Ok I was assuming you only had one drive. Did you try running CHKDSK on D:

You can actually query the dirty bit with this command:
fsutil dirty query [volume]

For example, to query D: it would be: fsutil dirty query D:

Go through all your volumes with this and make sure they are not Dirty.



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January 9, 2014 12:01:07 PM

hello
I have tried chkdsk on d: but i have a message (in french) do you want to force the "debuilding" (demontage) of D: ? Can I do that ?
I have tried fsutil but message "volume d: is not intact (integre)
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Best solution

a b $ Windows 7
January 10, 2014 4:44:26 PM

The message will be "Would you like to force a dismount on this volume?" You can press Y and continue.

Basically, CHKDSK wants to lock the volume so nothing else can access it during the scan. This is normal behaviour.

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January 11, 2014 5:15:57 AM

Thanks

I performed chkdsk on d: and e: no errors found
I also performed the fsutil dirty... on d: volume integer ? (integrity ok) (integre in french)
This is a different message from yesterday (volume was not integer)
So I tried again with outlook
and...
I SUCCEED IN CREATING A NEW COUNT, I SUCCEED IN OPENING MY OLD PST AND I SUCCEED IN IMPORTING MY OLD MAILS !!!!!
Casper I don't know how to thank you for your help, these mails were very important for me , you are a genius (I have to say to I had contacted before the helpdesk of microsoft , they weren't able to help me)

Can I ask you another help?
In the meantime, I have now problems with Photoshop elements 12 , The program was running perfectly 2 weeks ago and now it opens then immediately disappears ( even after a reinstall) Any idea?
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a b $ Windows 7
January 11, 2014 8:14:05 AM

Happy to be of help :) 

Not sure on the Photoshop issue. General troubleshooting steps from Adobe are
- Install/Re-install the latest version of Quicktime
- Make sure your r graphics drivers are up to date.
- Try running as Administrator.

I think you would have more luck asking on the Adobe forums - http://forums.adobe.com/community/photoshop_elements
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