Issues with Wireless Network

Caleb Beatty

Honorable
Apr 22, 2013
30
0
10,530
Hello friends!
I have been recently having some very strange issues with my internet. This is a day in the life of my computer. I turn it on, and it says networks are available but I am not connected. I select my home network, although it usually does this automatically. It says that it cannot connect to my home network, so I open up the network sharing center, delete my router from the list, and attempt to connect to a neighbors network, then try to connect to mine, retyping in my password and such. At this point, it will say limited access on my network, although after waiting for 3-5 minutes it will begin working as normal. This is the only way I have found to make it work. Also, I do alot of gaming and I have been having some lag issues and I am very good about keeping my ISP in check by doing frequent speed tests, but lately they have been strange. This is an example: http://www.speedtest.net/my-result/3208678767 Weird right? My upload speed is higher than my download speed. Also, I do frequent ping test and I have no packet loss but my jitter can shoot up to around 130 ms. This is problem number one. Might I also add that the internet will work fine on other devices when my computer cannot connect to it.

Another issue, which may or may not be related, is with my router. Occasionally, usually after coming home from school and such, I will be connected to my internet but have no access. This is for all devices in the house not just my computer. Speedtest will say network communication issue. Then to fix this, I unplug the ethernet cord between my router and modem, wait about a minute or so, and plug it back in. This issue will also always occur after resetting the router/modem or removing the power from router/modem. This is not so much an issue, but more of just a nuisance.

I am currently running a Windows 7 pc that I built and rarely have issues with. I have a PCI card from TP link in my computer. I have a Cisco/Linskys router and my ISP is Knology or recently renamed Wow!. Thanks for the replies, please let me know what information you need to help resolve my issue.
 
Solution
You need to distinguish between how well the "Internet" is working and how well your "wireless" is working. I suspect that the 2000ms ping was over wireless. If not call your ISP, as only they can fix the issue.

If it is you wireless, someone is either creating nearby interference, you have a marginal signal, or someone else in the house is using a lot of bandwidth.

Does it help at all if you are on 5GHz and very close to the router? You may need to add an access point near you if you expect to game without bad lag.

Try running the free wifi home version of inSSIDer from HERE, run it and look under the network tab to see nearby sources by channel and strength, also check different areas of your house.

Caleb Beatty

Honorable
Apr 22, 2013
30
0
10,530


The router is Cisco EA6500, its high end from what I hear.
Speedtest: 58ms Ping, 5.41 Download, 2.6 Upload
Pingtest: 88ms Ping, 31ms Jitter

Edit: Thought I might add that internet has been working decently today, but just now the game I was in I shot up to 2000ms ping. Did a speed test and had a ping of about 100 and my Upload speed was higher than my download speed again.
 

RealBeast

Titan
Moderator
You need to distinguish between how well the "Internet" is working and how well your "wireless" is working. I suspect that the 2000ms ping was over wireless. If not call your ISP, as only they can fix the issue.

If it is you wireless, someone is either creating nearby interference, you have a marginal signal, or someone else in the house is using a lot of bandwidth.

Does it help at all if you are on 5GHz and very close to the router? You may need to add an access point near you if you expect to game without bad lag.

Try running the free wifi home version of inSSIDer from HERE, run it and look under the network tab to see nearby sources by channel and strength, also check different areas of your house.
 
Solution

Caleb Beatty

Honorable
Apr 22, 2013
30
0
10,530

After some testing being closer/further from the router seems to have no effect on the problem. I thought interference was an issue in the past so I changed my wireless mouse for a wired, and always turn off my phone near my computer and router. I am the only one that uses alot of bandwidth in the house and I determined that nobody is stealing my wifi or anything like that. How do I go about using 5GHz? I have heard about it before but am new to this stuff. I assumed I need to do something in router settings.

Edit: I did some searching and discovered my 5ghz band that I never knew existed and this seems to fix many of my issues! Thanks!
 

RealBeast

Titan
Moderator
Yeah 5GHz is very good to avoid interference from your devices (wireless phones, speakers, baby monitors, etc.) and neighbors' wireless since most still use 2.4GHz. Dual band also gives you a second radio to divide up bandwidth.

The 5GHz band has channels just like 2.4GHz and you can check with inSSIDer to see if any are used, but it is less likely. The only downside to 5GHz is that it does not penetrate walls and floors as well, so use 2.4GHz for devices in those locations.