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PC SOMETIMES Crashes after exiting a game

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January 5, 2014 9:50:38 AM

Okay, so, my PC will occasionally crash after exiting a game. I'm pretty sure I have all my drivers installed and up to date. This can happen on any game, it's very strange. For example, it has crashed on Assassins Creed 4 before, but today when I played it, it did not crash. I've tried to read up on a lot of articles for some help, often people say something like a RAM issue, but I don't understand how it would only sometimes crash? I've ran a memory diagnostic tools test and I had no problems, but I'm not sure how accurate or how much the test goes in to depth is. Any help would be appreciated, thank-you.

More about : crashes exiting game

January 5, 2014 10:37:47 AM

random unpredicatable and most of all 'unable to recreate the same crash' makes giving you a 'one solution fits all answer' impossible.
Open Computer, Can Air dust out the bunnies and use paint brush on the vents, coolers, fans, etc.

Download and run SPECCY, copy and paste the first tab to tell us WHAT your computer is and your idle temps
Download and run MSI Afterburner, run some of the games that crash, what temps are you getting when underload?
Did you install all Windows Updates? Including options except BING?
Download and run Slim Drivers, install all the latest updates but you don't need to reboot until you do the last update
What Antivirus do you use? Is it subscription and paid for? If no AV, go to www.filehippo.com and download AVAST! or AVG and do a full system scan
Download Malwarebytes do a full system scan (AV doesn't pick up alot of malware)
Does the crashes happen in SP mode or MP mode
What 'crash' is it? What is the file causing the error as displayed on the BSOD screen? More info on what 'error' is happening tells us more to look at then 'crash after exiting a game'.
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January 5, 2014 11:06:26 AM

Tom Tancredi said:
random unpredicatable and most of all 'unable to recreate the same crash' makes giving you a 'one solution fits all answer' impossible.
Open Computer, Can Air dust out the bunnies and use paint brush on the vents, coolers, fans, etc.




It will not be a dust problem. I built the computer this Christmas. I'll proceed onto the other methods and I will get back to you, thank-you.

EDIT: What I also find strange is the fact that I can leave the game WITHOUT quitting it (closing the application) and everything runs fine.
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January 5, 2014 1:09:43 PM

Tom Tancredi said:

Download and run SPECCY, copy and paste the first tab to tell us WHAT your computer is and your idle temps
Download and run MSI Afterburner, run some of the games that crash, what temps are you getting when underload?
Did you install all Windows Updates? Including options except BING?
Download and run Slim Drivers, install all the latest updates but you don't need to reboot until you do the last update
What Antivirus do you use? Is it subscription and paid for? If no AV, go to www.filehippo.com and download AVAST! or AVG and do a full system scan
Download Malwarebytes do a full system scan (AV doesn't pick up alot of malware)
Does the crashes happen in SP mode or MP mode
What 'crash' is it? What is the file causing the error as displayed on the BSOD screen? More info on what 'error' is happening tells us more to look at then 'crash after exiting a game'.


SPECCY: Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 3570 @ 3.40GHz 41 °C
Ivy Bridge 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
ASRock H77M (CPUSocket) 37 °C
Graphics
S240HL (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 770 (ASUStek Computer Inc) 34 °C
Storage
1863GB Seagate ST2000DM001-1CH164 ATA Device (SATA) 33 °C
Optical Drives
ATAPI iHAS124 W ATA Device
Audio
NVIDIA High Definition Audio


Didn't need MSI Afterburner. Usually when I window the games that crash I'm on about 55 degrees celcius.

Used Slim Drivers and had to update Realtek High Definition Audio and USB 3.0 eXstensible Host Controller.

I have Norton 360.

Where can I find information about the error? And BTW, the crash is strange. Sometimes the screen can go black or I can get bluescreen, and then other times it just goes completely weird and the sound muffles.
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January 5, 2014 5:49:22 PM

mmmm OKAY I would still scan with malwarebytes, never know when something slinks in. But I would uninstall the NVidia drivers, then download and run Driver Sweeper to really remove the NVidia driver, reboot. Download the latest, which should be betas last I checked for mine. See if the game improves. Next would be to lower the graphics level one level and see if that stablize it next too.
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January 6, 2014 10:29:20 AM

Tom Tancredi said:
mmmm OKAY I would still scan with malwarebytes, never know when something slinks in. But I would uninstall the NVidia drivers, then download and run Driver Sweeper to really remove the NVidia driver, reboot. Download the latest, which should be betas last I checked for mine. See if the game improves. Next would be to lower the graphics level one level and see if that stablize it next too.


The Graphics Card is the NVIDIA Geforce GTX 770 2GB. I've checked for updates and made sure I have the newest drivers. With this Graphics Card this really shouldn't be a resolution/graphics level problem. I haven't actually played a game since the previous methods you told me to do so what I'll do is play a couple games and see if the crash consists.

UPDATE: The previous method did not work.
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January 6, 2014 12:35:06 PM

By the way, information on the crash:

Source: Kernel-Power
Event ID: 41
Level: Critical
Task Category: (63)
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January 6, 2014 1:32:14 PM

You said you looked to 'update' the driver. I was suggesting a different method, removal, cleaning then reinstall. It does make a distinct difference especially when using the cleaning tool I mentioned. Since you saying it happens when it switched from 3D graphics to 2D desktop you have a crash (is it just the game crashes or you have a BSOD? Is it just one or two games or is it alot of applications?)

That would be a error related to Power settings and conflicting, so for example you set to 'low power savings' but your running AC3 at full screen 1080P (high peformance needs). Can you check your power settings and make sure your on High Performance, it normally is set to Balanced by default.
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January 6, 2014 1:55:52 PM

Tom Tancredi said:
You said you looked to 'update' the driver. I was suggesting a different method, removal, cleaning then reinstall. It does make a distinct difference especially when using the cleaning tool I mentioned. Since you saying it happens when it switched from 3D graphics to 2D desktop you have a crash (is it just the game crashes or you have a BSOD? Is it just one or two games or is it alot of applications?)

That would be a error related to Power settings and conflicting, so for example you set to 'low power savings' but your running AC3 at full screen 1080P (high peformance needs). Can you check your power settings and make sure your on High Performance, it normally is set to Balanced by default.


I have a BSOD. My computer screen goes black and automatically restarts after a couple of minutes. It also happens with different games, for example: BF3, AC3, CIV 5, Planetside 2, NS2.

Also, my power settings are set on High Performance.

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January 6, 2014 2:01:14 PM

When the BSOD screen happens it displays some file name that caused the error and as well the type of error code it caused. These help track down the issue normally. If it happens with different files randomly then it may not be simply (as it sounds right now) like the NVidia drivers are hosing up when switching out from 3D mode. I highly again suggest following EXACTLY as I outlined to uninstall, clean, then reinstall the drivers and see if that cleans up the issue.

If that does not help, then your looking either at Windows itself has a 'FUD' in it (wipe windows do clean reinstall) or a hardware is malfunctioning (PSU, RAM, HDD, Mobo I/O).

BTW what PSU do you have? What is it rated for?
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January 6, 2014 2:05:24 PM

Tom Tancredi said:
When the BSOD screen happens it displays some file name that caused the error and as well the type of error code it caused. These help track down the issue normally. If it happens with different files randomly then it may not be simply (as it sounds right now) like the NVidia drivers are hosing up when switching out from 3D mode. I highly again suggest following EXACTLY as I outlined to uninstall, clean, then reinstall the drivers and see if that cleans up the issue.

If that does not help, then your looking either at Windows itself has a 'FUD' in it (wipe windows do clean reinstall) or a hardware is malfunctioning (PSU, RAM, HDD, Mobo I/O).

BTW what PSU do you have? What is it rated for?


I have had the BSOD before. I find it really strange because the crash type can vary.

Also, could you send me another link to the software used for the re-installation of drivers?

My PSU: http://www.amazon.co.uk/gp/product/B001MTYS06/ref=oh_de...

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January 6, 2014 2:48:37 PM

Okay that is the problem "550W Modular Configuration" But your 770 minimum requires "600 W" http://www.geforce.com/hardware/desktop-gpus/geforce-gt... . I would suggest a 650-700W. That is why your crashing, as the power demands are above what the PSU can maximum output.

As for the Driver Sweeper, just google it download and use it AFTER you removed your NVidia drivers. As for where to get the latest drivers, go to Nvidia and make sure to look for Beta, when you search for drivers.
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January 6, 2014 2:57:50 PM

Tom Tancredi said:
Okay that is the problem "550W Modular Configuration" But your 770 minimum requires "600 W" http://www.geforce.com/hardware/desktop-gpus/geforce-gt... . I would suggest a 650-700W. That is why your crashing, as the power demands are above what the PSU can maximum output.


Okay, is there anyway I can lower the power consumption for now? I'll try to get a new PSU as soon as possible.
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January 6, 2014 3:38:20 PM

Yeah not play games / not install the video card! LOL!

No there is no lowering power consumption, that is what it takes to power it, you didn't buy the right power for it. Sort of like a car needing HIGH quality gas and you keep getting MEDIUM quality gas, and wonder why you don't get as many miles / it performs so rough/poorly when you drive. The only solution is to provide what it needs.
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January 6, 2014 3:40:23 PM

Tom Tancredi said:
Yeah not play games / not install the video card! LOL!

No there is no lowering power consumption, that is what it takes to power it, you didn't buy the right power for it. Sort of like a car needing HIGH quality gas and you keep getting MEDIUM quality gas, and wonder why you don't get as many miles / it performs so rough/poorly when you drive. The only solution is to provide what it needs.


Will do, like I say, no problem playing games. It's just when I close them.
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January 22, 2014 1:58:06 PM

Okay, so, I bought a new power supply (http://www.maplin.co.uk/p/g7-780w-atx-pc-power-supply-n...) and it has 2 6-pin PCIE connectors. My graphics card has an 8 (6x2) and a 6 pin connector. This power supply has no adapter slots, slightly strange, so, I was wondering if I could connect the 2 6-pin connectors to the gpu and it would work? I have not been able to test this and the power supply is boxed up, if there is no solution, I can return it.
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January 29, 2014 1:59:18 PM

Installed new psu (corsair cx750m) problem still occurs
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January 29, 2014 4:36:58 PM

Great to hear you have the power part resolved. That means any other 'fix' won't be right off 'not working' because there wasn't enough juice to power things. I just saw there is a brand new update to Nvidia (it is beta but it had a TON of fixes). Go to http://www.guru3d.com/files_details/guru3d_driver_sweep...(no_installer).html download and remove all NVIDIA drivers. Reboot and then download / install the newest Nvidia drivers from Nvidia's website.

FYI, I had a similiar one to your situation in another thread, and amazingly once they removed Norton and installed AVAST! as their Antivirus instead the games no longer crashed on exit. You can get AVAST! or AVG from www.filehippo.com , and do as they stated worked, because the next step is that Windows in itself has a potential FUD somewhere and we can't see where it is, the only solution is to do a clean reinstall of Windows but there is a way to test while doing this to determine more the issue if necessary, so let's proceed on this path first before we come to that final step.
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January 29, 2014 4:41:05 PM

Tom Tancredi said:
Great to hear you have the power part resolved. That means any other 'fix' won't be right off 'not working' because there wasn't enough juice to power things. I just saw there is a brand new update to Nvidia (it is beta but it had a TON of fixes). Go to http://www.guru3d.com/files_details/guru3d_driver_sweep...(no_installer).html download and remove all NVIDIA drivers. Reboot and then download / install the newest Nvidia drivers from Nvidia's website.

FYI, I had a similiar one to your situation in another thread, and amazingly once they removed Norton and installed AVAST! as their Antivirus instead the games no longer crashed on exit. You can get AVAST! or AVG from www.filehippo.com , and do as they stated worked, because the next step is that Windows in itself has a potential FUD somewhere and we can't see where it is, the only solution is to do a clean reinstall of Windows but there is a way to test while doing this to determine more the issue if necessary, so let's proceed on this path first before we come to that final step.


Do you think at all that the issue could be hardware related and perhaps running stress-tests may help?

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January 29, 2014 11:52:13 PM

The steps I am suggesting work through a process to eliminate the most common to least common. Just taking random stabs at things won't "here is the problem" suddenly appear and fix everything at one shot.

The first step was having the hardware required. Second step let's follow the maker's recommended drivers that fix many issues, BUT lets not just 'update them'. Remove completely with a CLEANER to remove ALL traces at all, then install and see what the system does then.

I also said, that someone else said SIMILIAR issues to yours, and the problem was the version of Norton they were using was causing the crashes. As I suggested this would be step 2 to resolve the issue to eliminate known causes.

Once we eliminated drivers, eliminated the AV, then what is left is Windows itself potentially be a issue. While doing the steps I have posted several times in these forums, the process causes 'stress' on the HDD to see if maybe the data being stored gets corrupted. Further with a Clean Windows Install (the baseline for any Computer Maker) and we still have issues, then we can eliminate totally software as a issue and that would put the responsibility on the hardware makers at that point (this is still a new system so be underwarranty).

Please can we follow the steps I am outlining in the order and way I am describing? There is no 'short fast' way to resolve this, it is tedious and time consuming, but there is MANY things that can be the factors here and right now we are trying to eliminate them one at a time.
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February 2, 2014 11:42:51 AM

Since getting the new power supply, I've only had 2 crashes in total. Also, I just got an error after turning the computer back on and it said "dsd not responding"
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February 2, 2014 4:39:24 PM

This is a Dell computer correct? Then the Dell System Detect might be corrupted / broken software (http://www.dell.com/support/troubleshooting/us/en/19/KC...). You can remove it throguh control panel. You should not have ANY crashes at all. Are these BSODs or what? If they are BSODs what is it erroring on (usually says some file as the cause of the crash and error code). Personally I think we still need to follow the steps I outlined, to work through what is causing things to still but LESS occuring. Could be fully need a clean Windows install, but we should go through the steps to minimize the impact and workload.
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February 3, 2014 3:59:20 PM

Tom Tancredi said:
This is a Dell computer correct? Then the Dell System Detect might be corrupted / broken software (http://www.dell.com/support/troubleshooting/us/en/19/KC...). You can remove it throguh control panel. You should not have ANY crashes at all. Are these BSODs or what? If they are BSODs what is it erroring on (usually says some file as the cause of the crash and error code). Personally I think we still need to follow the steps I outlined, to work through what is causing things to still but LESS occuring. Could be fully need a clean Windows install, but we should go through the steps to minimize the impact and workload.


I built the system myself but it does have Dell System Protect. Also, it's not really BSODs. It's usually just a black screen until I reset it. I agree, we should follow the steps but it sounds like a power issue down to the fact it's happening a lot less since the new power supply.

Also, just uninstalled Dell System Detect.
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February 6, 2014 8:33:08 AM

Tom Tancredi said:
This is a Dell computer correct? Then the Dell System Detect might be corrupted / broken software (http://www.dell.com/support/troubleshooting/us/en/19/KC...). You can remove it throguh control panel. You should not have ANY crashes at all. Are these BSODs or what? If they are BSODs what is it erroring on (usually says some file as the cause of the crash and error code). Personally I think we still need to follow the steps I outlined, to work through what is causing things to still but LESS occuring. Could be fully need a clean Windows install, but we should go through the steps to minimize the impact and workload.


So do you think the next step is to uninstall my AV?
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February 6, 2014 10:57:11 AM

Hi, you seem to be heming and hawing. I outlined the steps I would proceed and asked a few times to do things in a particular logical order, and you respond with one line 'poke at it till it is fixed' replies.

Scroll up, I posted most of this already

**Second step let's follow the maker's recommended drivers that fix many issues, BUT lets not just 'update them'. Remove completely with a CLEANER to remove ALL traces at all (I suggest Driver Sweeper), reboot, download the newest, install, see what the system does then.

I also said, that someone else said SIMILIAR issues to yours, and the problem was the version of Norton they were using was causing the crashes. As I suggested this would be step 2 to resolve the issue to eliminate known causes.

Once we eliminated drivers, eliminated the AV, then what is left is Windows itself potentially be a issue or we are seeing a hardware problem. To eliminate which part it is, first would be to backup your data to a external drive with Windows Easy Transfer, then get your Windows DVD ready, download and run from a CD DBAN to completely wipe the drive (to ensure no Rootkit is still hanging around, as well as to 'stress test' the HDD). Reinstall Windows, run ALL WINDOWS UPDATES AND OPTIONS (except BING) repeatedly till they are all installed. Download and run Slim Driver to update all drivers. Download either AVAST! or AVG from www.filehippo.com. Then install ONLY the games having issues NO OTHER SOFTWARE. If on a completely clean build your still having issues, then the fault may be hardware (GPU, PSU, etc.).

To eliminate each component in the testing of hardware is multiple steps and would need KNOWN WORKING hardware (i.e. a second computer to test them in or from) to figure out which component is 'broken' or defective.

THERE IS NO ONE SOLUTION ONE STEP, it is a LONG RANGE of steps. If this (based on all the responses to date) is too much, too time consuming, or too complicated, take it to a Mom & Pop IT store and ask them to service the computer. This will basically be what they will do as well.
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February 15, 2014 3:23:37 PM

Tom Tancredi said:
Hi, you seem to be heming and hawing. I outlined the steps I would proceed and asked a few times to do things in a particular logical order, and you respond with one line 'poke at it till it is fixed' replies.

Scroll up, I posted most of this already

**Second step let's follow the maker's recommended drivers that fix many issues, BUT lets not just 'update them'. Remove completely with a CLEANER to remove ALL traces at all (I suggest Driver Sweeper), reboot, download the newest, install, see what the system does then.

I also said, that someone else said SIMILIAR issues to yours, and the problem was the version of Norton they were using was causing the crashes. As I suggested this would be step 2 to resolve the issue to eliminate known causes.

Once we eliminated drivers, eliminated the AV, then what is left is Windows itself potentially be a issue or we are seeing a hardware problem. To eliminate which part it is, first would be to backup your data to a external drive with Windows Easy Transfer, then get your Windows DVD ready, download and run from a CD DBAN to completely wipe the drive (to ensure no Rootkit is still hanging around, as well as to 'stress test' the HDD). Reinstall Windows, run ALL WINDOWS UPDATES AND OPTIONS (except BING) repeatedly till they are all installed. Download and run Slim Driver to update all drivers. Download either AVAST! or AVG from www.filehippo.com. Then install ONLY the games having issues NO OTHER SOFTWARE. If on a completely clean build your still having issues, then the fault may be hardware (GPU, PSU, etc.).

To eliminate each component in the testing of hardware is multiple steps and would need KNOWN WORKING hardware (i.e. a second computer to test them in or from) to figure out which component is 'broken' or defective.

THERE IS NO ONE SOLUTION ONE STEP, it is a LONG RANGE of steps. If this (based on all the responses to date) is too much, too time consuming, or too complicated, take it to a Mom & Pop IT store and ask them to service the computer. This will basically be what they will do as well.


Well, what shall I do if I remove Norton? I paid for it and it's my computer's protection
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February 15, 2014 4:38:36 PM

STOP. Your not reading what I am saying. Already answered IF Norton IS the problem (which was the case for others in the same situation and they stated that is what resolved it) and pointed to free antivirus.

PLEASE just follow each step by step, and lets see where the fault lies

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February 16, 2014 5:41:47 PM

Okay, I've done a full re-install of the drivers. I don't know if the problem will still occur because, like I said, it happens a lot less frequently since the new power supply. But onto the next step, what should I do now?
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February 16, 2014 7:15:22 PM

Conleak said:
Okay, I've done a full re-install of the drivers. I don't know if the problem will still occur because, like I said, it happens a lot less frequently since the new power supply. But onto the next step, what should I do now?


1) you said you did a full re-install, did you just re-install or did you run driver sweeper as I directed.
2) Obviously you would need to test the 'most common' way it crashed (i.e. usually when I play XYZ on Level 3 in the ABC room is when it crashes).
3) I outlined EVERY STEP and I am not going to baby feed one line at a time. Use your mouse scroll up, your asking FIVE TIMES the same thing and still not did EACH step as I outlined.

At this point, either follow as I outlined if you still have a issue, or don't. It doesn't matter to me, your the one whom has the problem. I consider the issue closed if your not going to follow the instructions but keep coming back "what should I do now".
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February 18, 2014 6:23:00 AM

Whilst wiping the drivers and re-installing, I went on to the Intel Driver Update Utility. It said something about how the graphics card was unknown or unsupported, but it fits fine and works until a crash. Could this have anything to do with it?
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February 18, 2014 10:31:36 PM

You have a NVidia Graphics card, not a Intel. hence why it is 'unknown or unsupported'. At this point I would suggest you stop, and bring this to a Mom and Pop shop, your obviously outside your element in how to do this. It would be best for a professional to handle your issues and resolve them.
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February 19, 2014 5:43:39 AM

You're completely wrong , Tom. I just like to make sure I'm not missing anything out as I go through the steps. "Could this have anything to do with it?", I'm not saying it does I'm asking if it's a possibility. A lot of people saying they crash and receive a message saying '(gpu) unknown or unsupported'. May not be the case for me but you can see why I was concerned. If you're trying to help then why are you not open to answering questions? Like you said, it's a long process. So why try and rush things?
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February 19, 2014 12:01:02 PM

Okay stop, this has gone on long enough, and now I feel your just trolling for responses.

You did not RTFM to what your GPU needed for power, you had to come online to a forum to people to point out the obvious (you didn't get the right PSU).

You then say the issue May or May not still be happening (really how about a straight answer) then when trying to walk you through the SPECIFIC steps, you keep floundering and flopping over everything else BUT the specific steps.

I say uninstall drivers use Driver Sweeper then reinstall, you say "I reinstalled the drivers again", when asked if you did SPECIFICALLY uninstall>driver sweeper>download NEW FRESH drivers from the website and reinstall you have yet to say 'yes in that order'.

I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.
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February 19, 2014 12:19:05 PM

Tom Tancredi said:
Okay stop, this has gone on long enough, and now I feel your just trolling for responses.


I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.


1. I'm not 'trolling' for responses, this is my problem which I want to solve.
2. How am I supposed to know if it's related or unrelated? We're not all experts when it comes to this so have patients for those who haven't dealt with this problem before. You can't expect to come on here and solve a problem for someone who is an expert in the field.
3. Yes, you said to remove Norton, but it cost me about £40 for Norton 360, so you can see why I'm confused when you just say "remove it".
4. I can follow simple steps, but it seems you're getting angry if something crops up which I think is a potential problem. It won't help if you work like a robot.
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February 19, 2014 1:12:19 PM

Conleak said:
Tom Tancredi said:
Okay stop, this has gone on long enough, and now I feel your just trolling for responses.


I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.


1. I'm not 'trolling' for responses, this is my problem which I want to solve.
2. How am I supposed to know if it's related or unrelated? We're not all experts when it comes to this so have patients for those who haven't dealt with this problem before. You can't expect to come on here and solve a problem for someone who is an expert in the field.
3. Yes, you said to remove Norton, but it cost me about £40 for Norton 360, so you can see why I'm confused when you just say "remove it".
4. I can follow simple steps, but it seems you're getting angry if something crops up which I think is a potential problem. It won't help if you work like a robot.


Yes I understand your not a 'expert', hence why you came on here, but that also goes the otherway when your given advice on WHAT to do, and you refuse and wallow and flop around instead of HEEDING the advice.

While Norton cost you money (yes I know it costs money!) we are trying to resolve WHAT is (if there is even still) a issue to your crashing after games. Now I can get all technical about what Norton does, how it works, how it blocks things it 'knows better then the user', and so on, but what is the point when we are just 'TESTING' to see if this is a root cause or not? If it isn't then reinstall it back in when we are done (note I said the last things to resolve this would be wiping Windows out, so yeah Norton STILL would be reinstalled! So what is the problem here?).

The only anger I have is having to REPEAT REPEAT REPEAT REPEAT REPEAT (that is how many posts I said the same thing) the same things and you keep coming back with different worries and questions when we have NOT once done the steps AS OUTLINED. How you 'FEEL' about doing the steps as outlined is not a concern, because they ARE the steps that need to be done. Whether you like it or not, whether you feel like a robot or you have the happiest feeling on earth, all has NOTHING to do with "I have a problem, here is a way to determine the ROOT cause of the problem, DO THE STEPS".

I mean really when you get instruction on how to build a bike, do you call the 1-800# and complain that you feel like a robot for HAVING to follow ALL those steps?

Either follow the steps outlined or don't. Doesn't matter to me, it is YOUR PROBLEM, you will have to deal with. Far as I see this case was closed until you can go back and follow the directions as OUTLINED (no short cuts) and as several times asked, TEST IT the way that DOES cause the issue. Because at this point (since the PSU was installed) you haven't specified what is still 'occuring' when it occurs (a repeatable test that 'causes' the issue) and how often it does occur, much less that NONE of the numerous posts I have done have all been ineffective.
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February 19, 2014 2:08:45 PM

Tom Tancredi said:
Conleak said:
Tom Tancredi said:
Okay stop, this has gone on long enough, and now I feel your just trolling for responses.


I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.


1. I'm not 'trolling' for responses, this is my problem which I want to solve.
2. How am I supposed to know if it's related or unrelated? We're not all experts when it comes to this so have patients for those who haven't dealt with this problem before. You can't expect to come on here and solve a problem for someone who is an expert in the field.
3. Yes, you said to remove Norton, but it cost me about £40 for Norton 360, so you can see why I'm confused when you just say "remove it".
4. I can follow simple steps, but it seems you're getting angry if something crops up which I think is a potential problem. It won't help if you work like a robot.


Yes I understand your not a 'expert', hence why you came on here, but that also goes the otherway when your given advice on WHAT to do, and you refuse and wallow and flop around instead of HEEDING the advice.

While Norton cost you money (yes I know it costs money!) we are trying to resolve WHAT is (if there is even still) a issue to your crashing after games. Now I can get all technical about what Norton does, how it works, how it blocks things it 'knows better then the user', and so on, but what is the point when we are just 'TESTING' to see if this is a root cause or not? If it isn't then reinstall it back in when we are done (note I said the last things to resolve this would be wiping Windows out, so yeah Norton STILL would be reinstalled! So what is the problem here?).

The only anger I have is having to REPEAT REPEAT REPEAT REPEAT REPEAT (that is how many posts I said the same thing) the same things and you keep coming back with different worries and questions when we have NOT once done the steps AS OUTLINED. How you 'FEEL' about doing the steps as outlined is not a concern, because they ARE the steps that need to be done. Whether you like it or not, whether you feel like a robot or you have the happiest feeling on earth, all has NOTHING to do with "I have a problem, here is a way to determine the ROOT cause of the problem, DO THE STEPS".

I mean really when you get instruction on how to build a bike, do you call the 1-800# and complain that you feel like a robot for HAVING to follow ALL those steps?

Either follow the steps outlined or don't. Doesn't matter to me, it is YOUR PROBLEM, you will have to deal with. Far as I see this case was closed until you can go back and follow the directions as OUTLINED (no short cuts) and as several times asked, TEST IT the way that DOES cause the issue. Because at this point (since the PSU was installed) you haven't specified what is still 'occuring' when it occurs (a repeatable test that 'causes' the issue) and how often it does occur, much less that NONE of the numerous posts I have done have all been ineffective.


I see you've put emphasis on a lot of words there incorrectly. But I can see the kind of tone you're using. I'm going to continue to follow the steps. If something comes up, as I'm following the procedure, and you don't want to help then that's fine.
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!