PC SOMETIMES Crashes after exiting a game

Okay, so, my PC will occasionally crash after exiting a game. I'm pretty sure I have all my drivers installed and up to date. This can happen on any game, it's very strange. For example, it has crashed on Assassins Creed 4 before, but today when I played it, it did not crash. I've tried to read up on a lot of articles for some help, often people say something like a RAM issue, but I don't understand how it would only sometimes crash? I've ran a memory diagnostic tools test and I had no problems, but I'm not sure how accurate or how much the test goes in to depth is. Any help would be appreciated, thank-you.
43 answers Last reply
More about crashes exiting game
  1. random unpredicatable and most of all 'unable to recreate the same crash' makes giving you a 'one solution fits all answer' impossible.
    Open Computer, Can Air dust out the bunnies and use paint brush on the vents, coolers, fans, etc.

    Download and run SPECCY, copy and paste the first tab to tell us WHAT your computer is and your idle temps
    Download and run MSI Afterburner, run some of the games that crash, what temps are you getting when underload?
    Did you install all Windows Updates? Including options except BING?
    Download and run Slim Drivers, install all the latest updates but you don't need to reboot until you do the last update
    What Antivirus do you use? Is it subscription and paid for? If no AV, go to www.filehippo.com and download AVAST! or AVG and do a full system scan
    Download Malwarebytes do a full system scan (AV doesn't pick up alot of malware)
    Does the crashes happen in SP mode or MP mode
    What 'crash' is it? What is the file causing the error as displayed on the BSOD screen? More info on what 'error' is happening tells us more to look at then 'crash after exiting a game'.
  2. Tom Tancredi said:
    random unpredicatable and most of all 'unable to recreate the same crash' makes giving you a 'one solution fits all answer' impossible.
    Open Computer, Can Air dust out the bunnies and use paint brush on the vents, coolers, fans, etc.




    It will not be a dust problem. I built the computer this Christmas. I'll proceed onto the other methods and I will get back to you, thank-you.

    EDIT: What I also find strange is the fact that I can leave the game WITHOUT quitting it (closing the application) and everything runs fine.
  3. Tom Tancredi said:

    Download and run SPECCY, copy and paste the first tab to tell us WHAT your computer is and your idle temps
    Download and run MSI Afterburner, run some of the games that crash, what temps are you getting when underload?
    Did you install all Windows Updates? Including options except BING?
    Download and run Slim Drivers, install all the latest updates but you don't need to reboot until you do the last update
    What Antivirus do you use? Is it subscription and paid for? If no AV, go to www.filehippo.com and download AVAST! or AVG and do a full system scan
    Download Malwarebytes do a full system scan (AV doesn't pick up alot of malware)
    Does the crashes happen in SP mode or MP mode
    What 'crash' is it? What is the file causing the error as displayed on the BSOD screen? More info on what 'error' is happening tells us more to look at then 'crash after exiting a game'.


    SPECCY: Operating System
    Windows 7 Home Premium 64-bit SP1
    CPU
    Intel Core i5 3570 @ 3.40GHz 41 °C
    Ivy Bridge 22nm Technology
    RAM
    8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Motherboard
    ASRock H77M (CPUSocket) 37 °C
    Graphics
    S240HL (1920x1080@60Hz)
    2047MB NVIDIA GeForce GTX 770 (ASUStek Computer Inc) 34 °C
    Storage
    1863GB Seagate ST2000DM001-1CH164 ATA Device (SATA) 33 °C
    Optical Drives
    ATAPI iHAS124 W ATA Device
    Audio
    NVIDIA High Definition Audio


    Didn't need MSI Afterburner. Usually when I window the games that crash I'm on about 55 degrees celcius.

    Used Slim Drivers and had to update Realtek High Definition Audio and USB 3.0 eXstensible Host Controller.

    I have Norton 360.

    Where can I find information about the error? And BTW, the crash is strange. Sometimes the screen can go black or I can get bluescreen, and then other times it just goes completely weird and the sound muffles.
  4. mmmm OKAY I would still scan with malwarebytes, never know when something slinks in. But I would uninstall the NVidia drivers, then download and run Driver Sweeper to really remove the NVidia driver, reboot. Download the latest, which should be betas last I checked for mine. See if the game improves. Next would be to lower the graphics level one level and see if that stablize it next too.
  5. Tom Tancredi said:
    mmmm OKAY I would still scan with malwarebytes, never know when something slinks in. But I would uninstall the NVidia drivers, then download and run Driver Sweeper to really remove the NVidia driver, reboot. Download the latest, which should be betas last I checked for mine. See if the game improves. Next would be to lower the graphics level one level and see if that stablize it next too.


    The Graphics Card is the NVIDIA Geforce GTX 770 2GB. I've checked for updates and made sure I have the newest drivers. With this Graphics Card this really shouldn't be a resolution/graphics level problem. I haven't actually played a game since the previous methods you told me to do so what I'll do is play a couple games and see if the crash consists.

    UPDATE: The previous method did not work.
  6. By the way, information on the crash:

    Source: Kernel-Power
    Event ID: 41
    Level: Critical
    Task Category: (63)
  7. You said you looked to 'update' the driver. I was suggesting a different method, removal, cleaning then reinstall. It does make a distinct difference especially when using the cleaning tool I mentioned. Since you saying it happens when it switched from 3D graphics to 2D desktop you have a crash (is it just the game crashes or you have a BSOD? Is it just one or two games or is it alot of applications?)

    That would be a error related to Power settings and conflicting, so for example you set to 'low power savings' but your running AC3 at full screen 1080P (high peformance needs). Can you check your power settings and make sure your on High Performance, it normally is set to Balanced by default.
  8. Tom Tancredi said:
    You said you looked to 'update' the driver. I was suggesting a different method, removal, cleaning then reinstall. It does make a distinct difference especially when using the cleaning tool I mentioned. Since you saying it happens when it switched from 3D graphics to 2D desktop you have a crash (is it just the game crashes or you have a BSOD? Is it just one or two games or is it alot of applications?)

    That would be a error related to Power settings and conflicting, so for example you set to 'low power savings' but your running AC3 at full screen 1080P (high peformance needs). Can you check your power settings and make sure your on High Performance, it normally is set to Balanced by default.


    I have a BSOD. My computer screen goes black and automatically restarts after a couple of minutes. It also happens with different games, for example: BF3, AC3, CIV 5, Planetside 2, NS2.

    Also, my power settings are set on High Performance.
  9. When the BSOD screen happens it displays some file name that caused the error and as well the type of error code it caused. These help track down the issue normally. If it happens with different files randomly then it may not be simply (as it sounds right now) like the NVidia drivers are hosing up when switching out from 3D mode. I highly again suggest following EXACTLY as I outlined to uninstall, clean, then reinstall the drivers and see if that cleans up the issue.

    If that does not help, then your looking either at Windows itself has a 'FUD' in it (wipe windows do clean reinstall) or a hardware is malfunctioning (PSU, RAM, HDD, Mobo I/O).

    BTW what PSU do you have? What is it rated for?
  10. Tom Tancredi said:
    When the BSOD screen happens it displays some file name that caused the error and as well the type of error code it caused. These help track down the issue normally. If it happens with different files randomly then it may not be simply (as it sounds right now) like the NVidia drivers are hosing up when switching out from 3D mode. I highly again suggest following EXACTLY as I outlined to uninstall, clean, then reinstall the drivers and see if that cleans up the issue.

    If that does not help, then your looking either at Windows itself has a 'FUD' in it (wipe windows do clean reinstall) or a hardware is malfunctioning (PSU, RAM, HDD, Mobo I/O).

    BTW what PSU do you have? What is it rated for?


    I have had the BSOD before. I find it really strange because the crash type can vary.

    Also, could you send me another link to the software used for the re-installation of drivers?

    My PSU: http://www.amazon.co.uk/gp/product/B001MTYS06/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1
  11. Okay that is the problem "550W Modular Configuration" But your 770 minimum requires "600 W" http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-770/specifications . I would suggest a 650-700W. That is why your crashing, as the power demands are above what the PSU can maximum output.

    As for the Driver Sweeper, just google it download and use it AFTER you removed your NVidia drivers. As for where to get the latest drivers, go to Nvidia and make sure to look for Beta, when you search for drivers.
  12. Tom Tancredi said:
    Okay that is the problem "550W Modular Configuration" But your 770 minimum requires "600 W" http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-770/specifications . I would suggest a 650-700W. That is why your crashing, as the power demands are above what the PSU can maximum output.


    Okay, is there anyway I can lower the power consumption for now? I'll try to get a new PSU as soon as possible.
  13. Yeah not play games / not install the video card! LOL!

    No there is no lowering power consumption, that is what it takes to power it, you didn't buy the right power for it. Sort of like a car needing HIGH quality gas and you keep getting MEDIUM quality gas, and wonder why you don't get as many miles / it performs so rough/poorly when you drive. The only solution is to provide what it needs.
  14. Tom Tancredi said:
    Yeah not play games / not install the video card! LOL!

    No there is no lowering power consumption, that is what it takes to power it, you didn't buy the right power for it. Sort of like a car needing HIGH quality gas and you keep getting MEDIUM quality gas, and wonder why you don't get as many miles / it performs so rough/poorly when you drive. The only solution is to provide what it needs.


    Will do, like I say, no problem playing games. It's just when I close them.
  15. Okay, so, I bought a new power supply (http://www.maplin.co.uk/p/g7-780w-atx-pc-power-supply-n34hc) and it has 2 6-pin PCIE connectors. My graphics card has an 8 (6x2) and a 6 pin connector. This power supply has no adapter slots, slightly strange, so, I was wondering if I could connect the 2 6-pin connectors to the gpu and it would work? I have not been able to test this and the power supply is boxed up, if there is no solution, I can return it.
  16. Return it.
  17. Installed new psu (corsair cx750m) problem still occurs
  18. Great to hear you have the power part resolved. That means any other 'fix' won't be right off 'not working' because there wasn't enough juice to power things. I just saw there is a brand new update to Nvidia (it is beta but it had a TON of fixes). Go to http://www.guru3d.com/files_details/guru3d_driver_sweeper_(no_installer).html download and remove all NVIDIA drivers. Reboot and then download / install the newest Nvidia drivers from Nvidia's website.

    FYI, I had a similiar one to your situation in another thread, and amazingly once they removed Norton and installed AVAST! as their Antivirus instead the games no longer crashed on exit. You can get AVAST! or AVG from www.filehippo.com , and do as they stated worked, because the next step is that Windows in itself has a potential FUD somewhere and we can't see where it is, the only solution is to do a clean reinstall of Windows but there is a way to test while doing this to determine more the issue if necessary, so let's proceed on this path first before we come to that final step.
  19. Tom Tancredi said:
    Great to hear you have the power part resolved. That means any other 'fix' won't be right off 'not working' because there wasn't enough juice to power things. I just saw there is a brand new update to Nvidia (it is beta but it had a TON of fixes). Go to http://www.guru3d.com/files_details/guru3d_driver_sweeper_(no_installer).html download and remove all NVIDIA drivers. Reboot and then download / install the newest Nvidia drivers from Nvidia's website.

    FYI, I had a similiar one to your situation in another thread, and amazingly once they removed Norton and installed AVAST! as their Antivirus instead the games no longer crashed on exit. You can get AVAST! or AVG from www.filehippo.com , and do as they stated worked, because the next step is that Windows in itself has a potential FUD somewhere and we can't see where it is, the only solution is to do a clean reinstall of Windows but there is a way to test while doing this to determine more the issue if necessary, so let's proceed on this path first before we come to that final step.


    Do you think at all that the issue could be hardware related and perhaps running stress-tests may help?
  20. The steps I am suggesting work through a process to eliminate the most common to least common. Just taking random stabs at things won't "here is the problem" suddenly appear and fix everything at one shot.

    The first step was having the hardware required. Second step let's follow the maker's recommended drivers that fix many issues, BUT lets not just 'update them'. Remove completely with a CLEANER to remove ALL traces at all, then install and see what the system does then.

    I also said, that someone else said SIMILIAR issues to yours, and the problem was the version of Norton they were using was causing the crashes. As I suggested this would be step 2 to resolve the issue to eliminate known causes.

    Once we eliminated drivers, eliminated the AV, then what is left is Windows itself potentially be a issue. While doing the steps I have posted several times in these forums, the process causes 'stress' on the HDD to see if maybe the data being stored gets corrupted. Further with a Clean Windows Install (the baseline for any Computer Maker) and we still have issues, then we can eliminate totally software as a issue and that would put the responsibility on the hardware makers at that point (this is still a new system so be underwarranty).

    Please can we follow the steps I am outlining in the order and way I am describing? There is no 'short fast' way to resolve this, it is tedious and time consuming, but there is MANY things that can be the factors here and right now we are trying to eliminate them one at a time.
  21. Since getting the new power supply, I've only had 2 crashes in total. Also, I just got an error after turning the computer back on and it said "dsd not responding"
  22. This is a Dell computer correct? Then the Dell System Detect might be corrupted / broken software (http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=576402). You can remove it throguh control panel. You should not have ANY crashes at all. Are these BSODs or what? If they are BSODs what is it erroring on (usually says some file as the cause of the crash and error code). Personally I think we still need to follow the steps I outlined, to work through what is causing things to still but LESS occuring. Could be fully need a clean Windows install, but we should go through the steps to minimize the impact and workload.
  23. Tom Tancredi said:
    This is a Dell computer correct? Then the Dell System Detect might be corrupted / broken software (http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=576402). You can remove it throguh control panel. You should not have ANY crashes at all. Are these BSODs or what? If they are BSODs what is it erroring on (usually says some file as the cause of the crash and error code). Personally I think we still need to follow the steps I outlined, to work through what is causing things to still but LESS occuring. Could be fully need a clean Windows install, but we should go through the steps to minimize the impact and workload.


    I built the system myself but it does have Dell System Protect. Also, it's not really BSODs. It's usually just a black screen until I reset it. I agree, we should follow the steps but it sounds like a power issue down to the fact it's happening a lot less since the new power supply.

    Also, just uninstalled Dell System Detect.
  24. Tom Tancredi said:
    This is a Dell computer correct? Then the Dell System Detect might be corrupted / broken software (http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=576402). You can remove it throguh control panel. You should not have ANY crashes at all. Are these BSODs or what? If they are BSODs what is it erroring on (usually says some file as the cause of the crash and error code). Personally I think we still need to follow the steps I outlined, to work through what is causing things to still but LESS occuring. Could be fully need a clean Windows install, but we should go through the steps to minimize the impact and workload.


    So do you think the next step is to uninstall my AV?
  25. Hi, you seem to be heming and hawing. I outlined the steps I would proceed and asked a few times to do things in a particular logical order, and you respond with one line 'poke at it till it is fixed' replies.

    Scroll up, I posted most of this already

    **Second step let's follow the maker's recommended drivers that fix many issues, BUT lets not just 'update them'. Remove completely with a CLEANER to remove ALL traces at all (I suggest Driver Sweeper), reboot, download the newest, install, see what the system does then.

    I also said, that someone else said SIMILIAR issues to yours, and the problem was the version of Norton they were using was causing the crashes. As I suggested this would be step 2 to resolve the issue to eliminate known causes.

    Once we eliminated drivers, eliminated the AV, then what is left is Windows itself potentially be a issue or we are seeing a hardware problem. To eliminate which part it is, first would be to backup your data to a external drive with Windows Easy Transfer, then get your Windows DVD ready, download and run from a CD DBAN to completely wipe the drive (to ensure no Rootkit is still hanging around, as well as to 'stress test' the HDD). Reinstall Windows, run ALL WINDOWS UPDATES AND OPTIONS (except BING) repeatedly till they are all installed. Download and run Slim Driver to update all drivers. Download either AVAST! or AVG from www.filehippo.com. Then install ONLY the games having issues NO OTHER SOFTWARE. If on a completely clean build your still having issues, then the fault may be hardware (GPU, PSU, etc.).

    To eliminate each component in the testing of hardware is multiple steps and would need KNOWN WORKING hardware (i.e. a second computer to test them in or from) to figure out which component is 'broken' or defective.

    THERE IS NO ONE SOLUTION ONE STEP, it is a LONG RANGE of steps. If this (based on all the responses to date) is too much, too time consuming, or too complicated, take it to a Mom & Pop IT store and ask them to service the computer. This will basically be what they will do as well.
  26. Tom Tancredi said:
    Hi, you seem to be heming and hawing. I outlined the steps I would proceed and asked a few times to do things in a particular logical order, and you respond with one line 'poke at it till it is fixed' replies.

    Scroll up, I posted most of this already

    **Second step let's follow the maker's recommended drivers that fix many issues, BUT lets not just 'update them'. Remove completely with a CLEANER to remove ALL traces at all (I suggest Driver Sweeper), reboot, download the newest, install, see what the system does then.

    I also said, that someone else said SIMILIAR issues to yours, and the problem was the version of Norton they were using was causing the crashes. As I suggested this would be step 2 to resolve the issue to eliminate known causes.

    Once we eliminated drivers, eliminated the AV, then what is left is Windows itself potentially be a issue or we are seeing a hardware problem. To eliminate which part it is, first would be to backup your data to a external drive with Windows Easy Transfer, then get your Windows DVD ready, download and run from a CD DBAN to completely wipe the drive (to ensure no Rootkit is still hanging around, as well as to 'stress test' the HDD). Reinstall Windows, run ALL WINDOWS UPDATES AND OPTIONS (except BING) repeatedly till they are all installed. Download and run Slim Driver to update all drivers. Download either AVAST! or AVG from www.filehippo.com. Then install ONLY the games having issues NO OTHER SOFTWARE. If on a completely clean build your still having issues, then the fault may be hardware (GPU, PSU, etc.).

    To eliminate each component in the testing of hardware is multiple steps and would need KNOWN WORKING hardware (i.e. a second computer to test them in or from) to figure out which component is 'broken' or defective.

    THERE IS NO ONE SOLUTION ONE STEP, it is a LONG RANGE of steps. If this (based on all the responses to date) is too much, too time consuming, or too complicated, take it to a Mom & Pop IT store and ask them to service the computer. This will basically be what they will do as well.


    Well, what shall I do if I remove Norton? I paid for it and it's my computer's protection
  27. STOP. Your not reading what I am saying. Already answered IF Norton IS the problem (which was the case for others in the same situation and they stated that is what resolved it) and pointed to free antivirus.

    PLEASE just follow each step by step, and lets see where the fault lies
  28. Okay, I've done a full re-install of the drivers. I don't know if the problem will still occur because, like I said, it happens a lot less frequently since the new power supply. But onto the next step, what should I do now?
  29. Conleak said:
    Okay, I've done a full re-install of the drivers. I don't know if the problem will still occur because, like I said, it happens a lot less frequently since the new power supply. But onto the next step, what should I do now?


    1) you said you did a full re-install, did you just re-install or did you run driver sweeper as I directed.
    2) Obviously you would need to test the 'most common' way it crashed (i.e. usually when I play XYZ on Level 3 in the ABC room is when it crashes).
    3) I outlined EVERY STEP and I am not going to baby feed one line at a time. Use your mouse scroll up, your asking FIVE TIMES the same thing and still not did EACH step as I outlined.

    At this point, either follow as I outlined if you still have a issue, or don't. It doesn't matter to me, your the one whom has the problem. I consider the issue closed if your not going to follow the instructions but keep coming back "what should I do now".
  30. Whilst wiping the drivers and re-installing, I went on to the Intel Driver Update Utility. It said something about how the graphics card was unknown or unsupported, but it fits fine and works until a crash. Could this have anything to do with it?
  31. You have a NVidia Graphics card, not a Intel. hence why it is 'unknown or unsupported'. At this point I would suggest you stop, and bring this to a Mom and Pop shop, your obviously outside your element in how to do this. It would be best for a professional to handle your issues and resolve them.
  32. You're completely wrong , Tom. I just like to make sure I'm not missing anything out as I go through the steps. "Could this have anything to do with it?", I'm not saying it does I'm asking if it's a possibility. A lot of people saying they crash and receive a message saying '(gpu) unknown or unsupported'. May not be the case for me but you can see why I was concerned. If you're trying to help then why are you not open to answering questions? Like you said, it's a long process. So why try and rush things?
  33. Okay stop, this has gone on long enough, and now I feel your just trolling for responses.

    You did not RTFM to what your GPU needed for power, you had to come online to a forum to people to point out the obvious (you didn't get the right PSU).

    You then say the issue May or May not still be happening (really how about a straight answer) then when trying to walk you through the SPECIFIC steps, you keep floundering and flopping over everything else BUT the specific steps.

    I say uninstall drivers use Driver Sweeper then reinstall, you say "I reinstalled the drivers again", when asked if you did SPECIFICALLY uninstall>driver sweeper>download NEW FRESH drivers from the website and reinstall you have yet to say 'yes in that order'.

    I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

    I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

    As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.
  34. Tom Tancredi said:
    Okay stop, this has gone on long enough, and now I feel your just trolling for responses.


    I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

    I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

    As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.


    1. I'm not 'trolling' for responses, this is my problem which I want to solve.
    2. How am I supposed to know if it's related or unrelated? We're not all experts when it comes to this so have patients for those who haven't dealt with this problem before. You can't expect to come on here and solve a problem for someone who is an expert in the field.
    3. Yes, you said to remove Norton, but it cost me about £40 for Norton 360, so you can see why I'm confused when you just say "remove it".
    4. I can follow simple steps, but it seems you're getting angry if something crops up which I think is a potential problem. It won't help if you work like a robot.
  35. Conleak said:
    Tom Tancredi said:
    Okay stop, this has gone on long enough, and now I feel your just trolling for responses.


    I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

    I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

    As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.


    1. I'm not 'trolling' for responses, this is my problem which I want to solve.
    2. How am I supposed to know if it's related or unrelated? We're not all experts when it comes to this so have patients for those who haven't dealt with this problem before. You can't expect to come on here and solve a problem for someone who is an expert in the field.
    3. Yes, you said to remove Norton, but it cost me about £40 for Norton 360, so you can see why I'm confused when you just say "remove it".
    4. I can follow simple steps, but it seems you're getting angry if something crops up which I think is a potential problem. It won't help if you work like a robot.


    Yes I understand your not a 'expert', hence why you came on here, but that also goes the otherway when your given advice on WHAT to do, and you refuse and wallow and flop around instead of HEEDING the advice.

    While Norton cost you money (yes I know it costs money!) we are trying to resolve WHAT is (if there is even still) a issue to your crashing after games. Now I can get all technical about what Norton does, how it works, how it blocks things it 'knows better then the user', and so on, but what is the point when we are just 'TESTING' to see if this is a root cause or not? If it isn't then reinstall it back in when we are done (note I said the last things to resolve this would be wiping Windows out, so yeah Norton STILL would be reinstalled! So what is the problem here?).

    The only anger I have is having to REPEAT REPEAT REPEAT REPEAT REPEAT (that is how many posts I said the same thing) the same things and you keep coming back with different worries and questions when we have NOT once done the steps AS OUTLINED. How you 'FEEL' about doing the steps as outlined is not a concern, because they ARE the steps that need to be done. Whether you like it or not, whether you feel like a robot or you have the happiest feeling on earth, all has NOTHING to do with "I have a problem, here is a way to determine the ROOT cause of the problem, DO THE STEPS".

    I mean really when you get instruction on how to build a bike, do you call the 1-800# and complain that you feel like a robot for HAVING to follow ALL those steps?

    Either follow the steps outlined or don't. Doesn't matter to me, it is YOUR PROBLEM, you will have to deal with. Far as I see this case was closed until you can go back and follow the directions as OUTLINED (no short cuts) and as several times asked, TEST IT the way that DOES cause the issue. Because at this point (since the PSU was installed) you haven't specified what is still 'occuring' when it occurs (a repeatable test that 'causes' the issue) and how often it does occur, much less that NONE of the numerous posts I have done have all been ineffective.
  36. Tom Tancredi said:
    Conleak said:
    Tom Tancredi said:
    Okay stop, this has gone on long enough, and now I feel your just trolling for responses.


    I tell you to test the system then your asking about a random OTHER issue NOT relative to your problem (you asked about Intel Video Drivers when you have a Nvidia Video card, be like asking can Street Tires fit on your Tractor Trailer Truck to stop making flat tires - WTH? ).

    I suggest to remove Norton and test we are going back and forth on that and THAT too hasn't been done.

    As I said, your obviously outside your element here. The technical laid out simple steps you can't follow to deduce the heart of the remaining issue (which I laid out the logic as well). Your tossing darts in all directions except as outlined with some simple follow steps, test, provide result; so there is nothing to 'keep my mind open to' when we haven't still done anything I SPECIFICALLY said. There is no point further discussing this, and your BEST solution, as I said, is to get IN PERSON Professional support.


    1. I'm not 'trolling' for responses, this is my problem which I want to solve.
    2. How am I supposed to know if it's related or unrelated? We're not all experts when it comes to this so have patients for those who haven't dealt with this problem before. You can't expect to come on here and solve a problem for someone who is an expert in the field.
    3. Yes, you said to remove Norton, but it cost me about £40 for Norton 360, so you can see why I'm confused when you just say "remove it".
    4. I can follow simple steps, but it seems you're getting angry if something crops up which I think is a potential problem. It won't help if you work like a robot.


    Yes I understand your not a 'expert', hence why you came on here, but that also goes the otherway when your given advice on WHAT to do, and you refuse and wallow and flop around instead of HEEDING the advice.

    While Norton cost you money (yes I know it costs money!) we are trying to resolve WHAT is (if there is even still) a issue to your crashing after games. Now I can get all technical about what Norton does, how it works, how it blocks things it 'knows better then the user', and so on, but what is the point when we are just 'TESTING' to see if this is a root cause or not? If it isn't then reinstall it back in when we are done (note I said the last things to resolve this would be wiping Windows out, so yeah Norton STILL would be reinstalled! So what is the problem here?).

    The only anger I have is having to REPEAT REPEAT REPEAT REPEAT REPEAT (that is how many posts I said the same thing) the same things and you keep coming back with different worries and questions when we have NOT once done the steps AS OUTLINED. How you 'FEEL' about doing the steps as outlined is not a concern, because they ARE the steps that need to be done. Whether you like it or not, whether you feel like a robot or you have the happiest feeling on earth, all has NOTHING to do with "I have a problem, here is a way to determine the ROOT cause of the problem, DO THE STEPS".

    I mean really when you get instruction on how to build a bike, do you call the 1-800# and complain that you feel like a robot for HAVING to follow ALL those steps?

    Either follow the steps outlined or don't. Doesn't matter to me, it is YOUR PROBLEM, you will have to deal with. Far as I see this case was closed until you can go back and follow the directions as OUTLINED (no short cuts) and as several times asked, TEST IT the way that DOES cause the issue. Because at this point (since the PSU was installed) you haven't specified what is still 'occuring' when it occurs (a repeatable test that 'causes' the issue) and how often it does occur, much less that NONE of the numerous posts I have done have all been ineffective.


    I see you've put emphasis on a lot of words there incorrectly. But I can see the kind of tone you're using. I'm going to continue to follow the steps. If something comes up, as I'm following the procedure, and you don't want to help then that's fine.
  37. Would you like to know what solved the problem and how it has came back?
  38. Conleak said:
    Would you like to know what solved the problem and how it has came back?
    Did you manage to resolve your problem yet? I have the same issues ocurring with similar specs.
  39. Conleak said:
    Would you like to know what solved the problem and how it has came back?


    I have the same/similar problem - occasional blackscreens after exiting certain games. I have a GTX 770, too. Replaced my PSU already but it didn't help. Would be interested in your further approach to solution.
  40. Exaidon said:
    Did you manage to resolve your problem yet? I have the same issues ocurring with similar specs.


    jr_187 said:

    I have the same/similar problem - occasional blackscreens after exiting certain games. I have a GTX 770, too. Replaced my PSU already but it didn't help. Would be interested in your further approach to solution.



    Similiar does not mean SAME. Your issues can be any number of things, as I listed THE STEPS to doing the 'basics' FIRST. Please FOLLOW those steps and make a NEW thread for YOUR specific system, and YOUR specific issues.

    Example OP issue was PSU too low for GPU, 'your' issue is trying to play WatchDogs on ULTRA settings on your GTX 9600 and wonder what the problem is??? Totally DIFFERENT issues though your 'similar specs' you may believe (we all reading this have NO real clue.. so one step as outlined provides your hardware to tell US what YOU have).
  41. Tom Tancredi said:


    Similiar does not mean SAME. Your issues can be any number of things, as I listed THE STEPS to doing the 'basics' FIRST. Please FOLLOW those steps and make a NEW thread for YOUR specific system, and YOUR specific issues.

    Example OP issue was PSU too low for GPU, 'your' issue is trying to play WatchDogs on ULTRA settings on your GTX 9600 and wonder what the problem is??? Totally DIFFERENT issues though your 'similar specs' you may believe (we all reading this have NO real clue.. so one step as outlined provides your hardware to tell US what YOU have).


    Hello Tom, thank you for your answer. I'm well aware of the fact that these are probably two different issues. Nontheless, I would like to hear which steps Conleak took to solve his issues. Expecially because he offered to describe his solution.
    I found this thread via Google, I already ran trough the whole cascade of driver reinstalling, extensive hardware testing, etc. I am looking for people with similar issues (PCs, which are running perfectly stable during graphic-intense gaming but crashing after exiting) just to get new ideas of what to try next. All the threads from around the internet regarding this kind of issue stem from people using the GTX 770, so I think it could be the cause behind it.
  42. jr_187 said:
    ...
    I found this thread via Google, I already ran trough the whole cascade of driver reinstalling, extensive hardware testing, etc. I am looking for people with similar issues (PCs, which are running perfectly stable during graphic-intense gaming but crashing after exiting) just to get new ideas of what to try next. All the threads from around the internet regarding this kind of issue stem from people using the GTX 770, so I think it could be the cause behind it.


    Maybe but if "issue stem from people using the GTX 770" then NVidia would be LIABLE (aka you get to sue them for fraud, etc.) and someone would have long ago (as we are on the GTX 9 series now) sued them AND many of the Professionals (Tom's Hardware reviewers, Gamers, etc.) would have made a stink as well and been all over the news. This has not happened so the presumption would then be false especially when ALL the 'other' owners (do a search here in the Forums or reviews say on Amazon on the card) are NOT having any such problems (aka it isn't "just yours").

    Second to that, a piece of hardware (GTX 770) can't 'pick' one game to "running perfectly stable during graphic-intense gaming but crashing after exiting" but not do the same exact thing on EVERY and any graphic-intensive use (Game or not, CAD programs, Second Life, Blender, etc.). When we commonly hear this, it is actually a issue with the game from the game MAKER, not the hardware. If it was relative to any number of games, BURN IN TESTING, DIRECTX testing, etc., then we can include hardware, but we would need to include ALL hardware in the calculation. As the software running is stored and pulled from the HDD this could have bad sectors, the HDD passes chunks at a time to the RAM the RAM can be the wrong timing (essential for real-time / intense interactions), the RAM passes it to the CPU which could be too 'low end' for the GPU that it can't pass the data fast enough to meet the GPUs needs, the CPU DECIDES if that 'chunk of data' goes to the SoundCard, Network Card, GPU, etc. could be on the Motherboard it passes across has simple dust bunnies across data points causing random errors or everheating, then the GPU itself what temps does it have, how does it perform during burn in, AND MOST IMPORTANTLY... POWERING all this is the PSU, it is a cheapo bad model that is undervolt then craps out as you go from HIGH demand (Gaming) to LOW demand (show desktop icons) etc. etc. etc.

    The " ran trough the whole cascade of driver reinstalling, extensive hardware testing, etc. " try everything till 'something works' (which is a large majority of the untrained / unknowledgable 'posts' you been reading) never has worked. Most techs see it like a monkey hitting with a hammer on a monitor till it 'turns on' when the problem is it isn't plugged in, but the monkey would never look at that logical solution as all it knows it it hits the monitor and it turns on, what more is there?

    Based on that, let's try a different direction, (as I said) following a defined set of steps that can provide a proper picture, put your system in a 'known' state, and most of all provide the necessary information for someone like myself / others on here to assess, investigate and solution your issue, rather then just 'telling us' you done 'everything' and your voicing your 'concern' you got ripped off with a bad card to begin with (as most people tend to do).
  43. jr_187 said:
    Conleak said:
    Would you like to know what solved the problem and how it has came back?


    I have the same/similar problem - occasional blackscreens after exiting certain games. I have a GTX 770, too. Replaced my PSU already but it didn't help. Would be interested in your further approach to solution.


    Hey jr_187,
    I was able to fix the problem by flashing the BIOS of the graphics card with nvflash. Went smooth and quick without any problems but be careful because in case something happens like your PC crashes whilst flashing the BIOS, you could brick your card. Just to warn you but its actually quite safe :)
    You can find the BIOS for your VGA here: http://www.techpowerup.com/vgabios/
    Make sure to select the exact version of your graphics card and after you downloaded the .rom file click and drag it over the nvflash.exe so a window opens and you just have to confirm with "y".
    (I also turned off avast! and so on just to make sure nothing could block it etc. but this usually should not be the case)
    Let it run through and restart the PC after it finished.
    It worked for great for me and I haven't had a crash since. Hope it works for you too :D
Ask a new question

Read More

Crash Blue Screen RAM Games Systems