Hello, I'm having an issue with my Windows 8 laptop. I put it to sleep and close the lid, but when I wake the computer by opening the lid, about 30% of the time it just gives me a brief black screen, then starts up as if I had shut it down. Basically, it seems to crash and reboot. Does anyone know what could be causing this? The only thing that I have plugged into my laptop is a simple USB mouse.
Windows 8 laptop reboots when waking up from sleep
- Thread starter GeneralSu
- Start date
configure windows 8 to do a memory dump when it gets a bugcheck. you can then use the memory dump file to determine what driver crashed and update the driver or disable its low power link state in power management. post the memory dump on a cloud share with public access or use
bluescreenviewer, whocrashed.exe or the windows debugger to look at the memory dump
bluescreenviewer, whocrashed.exe or the windows debugger to look at the memory dump
Thanks for the response! I checked my system properties, and it is set to write a kernel memory dump, but for some reason I don't see a MEMORY.DMP file in C;/Windows after the crash. How do I make sure it writes the dump file? It doesnt give me a BSOD when it crashes during wakeup, it just goes black, then reboots. Also, I checked the event log for the crash, and here's what it said for the errors.
Error 1/6/2014 8:44:11 PM Kernel-General 6 None
Error 1/6/2014 8:44:23 PM EventLog 6008 None
For the first error, the details said "An I/O operation initiated by the Registry failed unrecoverably.The Registry could not flush hive (file): ''."
For the second, it said "The previous system shutdown at 2:33:59 PM on 1/6/2014 was unexpected."
-the firs error would indicate that a program has a open file handle to your registry files.
-the second error indicates the entire system lost power rather than went to a sleep state as requested.
I would look in the BIOS and make sure you have sleep states enabled, and have a method set to wake up the machine. (wake when you hit the space bar or something, it should be a BIOS setting)
if it fails to work, i would look for driver and BIOS updates for your model of laptop. It may be a known issue with a easy fix
-the second error indicates the entire system lost power rather than went to a sleep state as requested.
I would look in the BIOS and make sure you have sleep states enabled, and have a method set to wake up the machine. (wake when you hit the space bar or something, it should be a BIOS setting)
if it fails to work, i would look for driver and BIOS updates for your model of laptop. It may be a known issue with a easy fix
start control panel -> hardware and sound->power options-> edit plan settings
select change advanced power settings
scroll down to the power button and lid options and see what it is set to do
I would guess that it is set incorrectly, or to a option that is disabled in BIOS or does not work
(sorry, I don't have a laptop here to check what the options are)
select change advanced power settings
scroll down to the power button and lid options and see what it is set to do
I would guess that it is set incorrectly, or to a option that is disabled in BIOS or does not work
(sorry, I don't have a laptop here to check what the options are)
if you are configured to do a memory dump it will write it out the the dump drive if you have space and the problem you are having is not related to you disk subsystem. for example, your drive disconnects for some reason but can not reconnect. that can sometimes happen with bugs. sometimes you can work around it in the bios by selecting hot swap enabled for the SATA port on the device that got disconnected. it still will disconnect but will auto reconnect
I'm also living this nightmare with my EliteBook; no solution yet.
See here:
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/8460p-video-AMD-Win-8-0-x64-video-driver-sp64287-exe-crashes/m-p/3823760
http://forums.amd.com/game/messageview.cfm?catid=448&threadid=173355&forumid=11
http://www.eightforums.com/graphic-cards/48870-amd-radeon-hd-6470m-erratically-crashes-c-back-sleep.html
http://forum.notebookreview.com/hp-business-class-notebooks/563845-hp-elitebook-8460p-owners-lounge-80.html#post9704448
no one has an answer for this;
Shame on you HP; Shame on you AMD.
See here:
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/8460p-video-AMD-Win-8-0-x64-video-driver-sp64287-exe-crashes/m-p/3823760
http://forums.amd.com/game/messageview.cfm?catid=448&threadid=173355&forumid=11
http://www.eightforums.com/graphic-cards/48870-amd-radeon-hd-6470m-erratically-crashes-c-back-sleep.html
http://forum.notebookreview.com/hp-business-class-notebooks/563845-hp-elitebook-8460p-owners-lounge-80.html#post9704448
no one has an answer for this;
Shame on you HP; Shame on you AMD.
This is a pretty old thread, you might want to post your own.
from your other posts that you listed, I would start by suggesting a BIOS update or clear the defaults and reconfigure. only because the error you indicated indicated that the graphics card failed to respond with in the timeouts. Most people will tell you to update the graphics drivers so I figured you have done that. I suggest the BIOS update because that update will contain fixes for design errors in the electronics of your motherboard, and some microcode fixes for known errors in versions of the CPUS. Also, if your motherboard has various chips that have bugs in it you have to update the Chipset drivers for your chipset. These have bug fixes that override logic errors in the support chips on the actual motherboard..
so, update BIOS, update chipset drivers. if you get a actual memory dump file, you could post it and a someone can look at in the windows debugger and see if they can see the actual cause of the error. Note: you won't get a debug dump file in certain cases where the failure is in the drive subsystem failing to wake up.
(then you have to try to figure out why it fail and how to get it to work)
Best to start another thread and describe your problem and what you tried.
from your other posts that you listed, I would start by suggesting a BIOS update or clear the defaults and reconfigure. only because the error you indicated indicated that the graphics card failed to respond with in the timeouts. Most people will tell you to update the graphics drivers so I figured you have done that. I suggest the BIOS update because that update will contain fixes for design errors in the electronics of your motherboard, and some microcode fixes for known errors in versions of the CPUS. Also, if your motherboard has various chips that have bugs in it you have to update the Chipset drivers for your chipset. These have bug fixes that override logic errors in the support chips on the actual motherboard..
so, update BIOS, update chipset drivers. if you get a actual memory dump file, you could post it and a someone can look at in the windows debugger and see if they can see the actual cause of the error. Note: you won't get a debug dump file in certain cases where the failure is in the drive subsystem failing to wake up.
(then you have to try to figure out why it fail and how to get it to work)
Best to start another thread and describe your problem and what you tried.
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