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Computer Won;t Shutdown

I have a Dell N5110, that is about a year old. Recently a problem has emerged where the only way I can turn the computer off is by using a force shutdown (holding the power button down for three seconds). When I try to do a normal shutdown, the screen will go black, yet the power button stays illuminated. If i press the power button from here, my computer will do nothing. I must Force Shutdown and turn it back on. Secondly, I am unable to put my computer into sleep mode, or hibernation mode, without the screen going black, and the power button remaining illuminated. Is this a power settings problem, a hardware issue, or something wrong with Windows 7? How can I resolve the problem?
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  1. I would start in the OS most likely its the just power options missed configured, however if they are not; make sure sleep mode and hibernation mode are turned complete off, create a power profile in windows that doesn't have any form of sleep or hibernation or shutdown single component option. Reboot and Test
  2. tyranthoth said:
    I would start in the OS most likely its the just power options missed configured, however if they are not; make sure sleep mode and hibernation mode are turned complete off, create a power profile in windows that doesn't have any form of sleep or hibernation or shutdown single component option. Reboot and Test


    Tried that,no luck. I'm going to run an antivirus test next.
  3. That would be my next guess.
  4. No luck with that.Any more ideas? Or a way I can determine what the problem is?
  5. Best answer
    If it isn't a virus it would have to be a setting; create a new windows profile call it test and see if it works correctly under that profile. If it does than it's some configuration issue within your main windows profile. If it doesn't it with the main system configuration and you'll will want to start there.
  6. tyranthoth said:
    If it isn't a virus it would have to be a setting; create a new windows profile call it test and see if it works correctly under that profile. If it does than it's some configuration issue within your main windows profile. If it doesn't it with the main system configuration and you'll will want to start there.


    If it was a problem with the profile, is it a way to factory reset the profile?
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