MemTest86 Test Results - Not Good (G.Skill Ripjaws Z Series 32GB)

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dbdev

Honorable
Dec 22, 2013
15
0
10,510
Windows suggested I had a memory problem and I ran the Microsoft Memory Diagnostic Tool. After the reboot a dialog box simply said there were errors with my memory and essentially closed after I clicked ok.

Further investigated with MemTest86 which instantly came up with errors. Let it run overnight. Please see the shot below of the results:

AmSMMeo.jpg


Here's my specs..

CPU: Intel Core i5-3450 3.1GHz Quad-Core
Motherboard: Gigabyte GA-Z77X-UD5H ATX LGA1155
Memory: G.Skill Ripjaws Z Series 32GB (4 x 8GB) DDR3-1600
Data HDD: Western Digital Caviar Green 1TB 3.5" 5400RPM
OS HDDs: RAID1 - 2 x Western Digital VelociRaptor 300GB 3.5" 10000RPM
Case: Cooler Master Storm Scout ATX Mid Tower
PSU: Antec 650W ATX12V
Optical Drive: LG GH24NSB0 DVD/CD Writer
Operating System: Microsoft Windows 7 Ultimate SP1 (OEM) (64-bit)
Video: Saphire Vapor-XHD4800 1GB GDDR5 PCIE

Any help interpreting the results would be greatly appreciated.
 
Solution
photonboy
BIOS update: http://ca.gigabyte.com/products/product-page.aspx?pid=4139#bios

The latest BIOS version, F15q, mentions memory compatibility improvements. It was exactly a YEAR AGO though so your board may already have it. So:

1. Use Q-Flash to update your motherboard BIOS (page 70 of your manual). Link here if needed:
http://download.gigabyte.us/FileList/Manual/mb_manual_ga-z77x-ud5h_e.pdf

2. Then, boot into your BIOS and press "XMP" which should apply the proper DDR3 memory and CPU profiles.

3. Then, run MEMTEST again.

If MEMTEST PASSES (after a complete loop which could take 2 hours. Or quit after a single error.)

If MEMTEST FAILS: test with a SINGLE stick at a time (again, see motherboard manual for which slot to use).
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dbdev

Honorable
Dec 22, 2013
15
0
10,510


Thanks. Can running MemTest86 smoke your system? I haven't been able to successfully boot since running that last night. It boots up to the "Starting Windows", then the screen goes dark grey/black and hangs there until I hard reset.
 
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photonboy

photonboy

Titan
Jun 20, 2006
21,567
13
85,015
dbdev,
Test the memory one stick at a time. See your motherboard for the proper slot to use with just one stick.

If Memtest works, your system is fine. Memtest doesn't overly stress anything like a CPU or GPU stress test, it just reads and writes to each memory location. So, if a system component other than your RAM has failed, it was going to anyway.

RMA:
Once you find the defective stick, then run your system with TWO of them and return the other ones.

G. Skill recommends returning the ENTIRE KIT to which I say "no thanks, I'd have no PC then"; they do not REQUIRE IT though.
 
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Tradesman1

Tradesman1

Legenda in Aeternum
Jun 5, 2013
67,883
40
126,960
Do you have the latest BIOS, if not try that. Is this a complete 4 stick set of DRAM or 2 packages of 2 sticks or....If mixed packages then will prob need voltage and/or timings adjustments - prob additional MC and/or DRAM voltage will do it - let me know the actual model # or numbers
 
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photonboy

photonboy

Titan
Jun 20, 2006
21,567
13
85,015
BIOS update: http://ca.gigabyte.com/products/product-page.aspx?pid=4139#bios

The latest BIOS version, F15q, mentions memory compatibility improvements. It was exactly a YEAR AGO though so your board may already have it. So:

1. Use Q-Flash to update your motherboard BIOS (page 70 of your manual). Link here if needed:
http://download.gigabyte.us/FileList/Manual/mb_manual_ga-z77x-ud5h_e.pdf

2. Then, boot into your BIOS and press "XMP" which should apply the proper DDR3 memory and CPU profiles.

3. Then, run MEMTEST again.

If MEMTEST PASSES (after a complete loop which could take 2 hours. Or quit after a single error.)

If MEMTEST FAILS: test with a SINGLE stick at a time (again, see motherboard manual for which slot to use).
 
Upvote 0 Downvote
Solution
D

dbdev

Honorable
Dec 22, 2013
15
0
10,510
As an update.. ran memtest on each individual 8GB dimm and found that three had no issues and one had a problem. So now im only running on 24GB ram with the faulty dimm removed and the system has been stable since. I paid just over $300 for the 32GB but that was like 2 years ago.. maybe GSkill will RMA the faulty dimm (hopefully).
 
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GhislainG

Titan
Jul 16, 2008
23,962
5
74,965

If you bought one 32GB kit or two 16GB kits, then you will likely be asked to RMA the kit and not only the defective module.
 
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