Windows 8 laptop stuck at "Diagnosing your PC"

TheCrayonMan529

Distinguished
Mar 5, 2011
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My new laptop today was really messed up. I would try to boot it, but then it would auto shut down. After 3 attempts to try and start it again, it said it had to repair and now has been stuck on "Diagnosing your PC". I didn't have a back up set up yet because it is new. What should I do?
 

walshlg

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Apr 1, 2010
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I got that on my desktop and I think it is a HD error in the windows program itself. see if you can get a new install disc from the manufacturer, with they came with the media! Like you I never made a recovery disk, sigh.