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After virus removal, lost/altered display settings, no red in monitor

Last response: in Windows XP
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January 7, 2014 6:23:22 PM

I had one of those "ransom" viruses on my computer. After doing some research, it was recommended that I use "HitMan Kickstart" to remove the virus and the virtual lock on my computer. I did that, it seemed to work. Once back in my computer, I did a bunch of virus scans, but wasnt coming up with anything else. I wanted to run more tests the next day but turned the computer off for the night. Next day, the monitor doesnt work at all. It is an analog old pin style monitor. Again, do some research and learn that HitMan, while removing the virus, can also delete some needed functions of the computer. I'm going crazy, and cant even see what's happening on the system since the screen is black, until I find a second sealed off monitor port on the back of my tower. I tried plugging the monitor into that and, aside from the resolution settings being off, it worked like a charm. I changed the resolution settings to the monitor's ideal and its like nothing ever happened. I'm using a second monitor port that I didnt even know I had (the computer is probably 7 years old) and I'm very happy. I assume these settings were changed but have no other suspicion of trouble. Suddenly, after an hour or two of use, the screen turns blue. After testing the monitor on another computer and playing with colors in photoshop, I can report that I've lost all shades of red on the monitor. There is no bent pin and the monitor works perfectly on another computer.
I have no real idea what to do now. If Hitman deleted a driver or some sort of graphics setting, why would it work fine for an hour or two, and -much more importantly- what do I do to fix this?
Thank you so so much.
a b C Monitor
January 7, 2014 7:09:55 PM

do you use the onboard graphic or a gpu card also check the monitor cable could be time to start looking for a upgrade .
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January 7, 2014 7:44:37 PM

scout_03 said:
do you use the onboard graphic or a gpu card also check the monitor cable could be time to start looking for a upgrade .




Not sure how to answer your question. I've been using the standard monitor port for all these years. That's the one at the bottom of the image. I found this other one (top right in image) today. It had a grey plastic cap sealing it off.

As to the monitor wire, the monitor works just fine in another computer. When I tried, I tried it with the same wire. It is not the monitor nor is it the wire.
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a b C Monitor
January 7, 2014 7:59:07 PM

first you need a good dust off and your monitor is now plug to the onboard chipset the blue and white connector below it is from the graphic card there should be a name on her so made a good clean up with a can of compressed air first and retry to that card .
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January 7, 2014 8:17:47 PM

scout_03 said:
first you need a good dust off and your monitor is now plug to the onboard chipset the blue and white connector below it is from the graphic card there should be a name on her so made a good clean up with a can of compressed air first and retry to that card .


I'm glad you knew which was which. Thanks, now I can better answer. So, the graphics card is what I had it plugged into and that is the port that is no longer recognized after the virus removal. The chipset port worked fine for almost two full hours. Please read the original post. I tried to be very detailed in describing the issues as they happened. This is not a dust issue, though I will invest in some compressed air on your suggestion.

Any other thoughts?
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a b C Monitor
January 8, 2014 7:40:20 AM

hitman is a malware remover not a virus software so try this as a virus software and it is free http://www.avast.com/en-ca/index also check for graphic card name she may need to have a driver update for the dust is to help you avoid further issue with the system .
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January 9, 2014 9:56:09 AM

re: Driver Update

Do you think something (the driver or some other essential element) may have been deleted? Is this a BIOS issue? Is there a way to check that or should I just try to reinstall/update the monitor drivers?
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a b C Monitor
January 10, 2014 6:19:48 PM

you could update the driver on the system use this it been translate and install the plug in this will tell you the missing driver and link you to the maker all free http://translate.google.com/translate?sl=fr&tl=en&js=n&...
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January 11, 2014 2:45:38 AM

You could download a copy of linux, lubuntu would probably be best for a computer that is older and presumably light on ram, and burn it to a dvd. If everything looks good from the dvd then you know the problem is software in windows, if it doesn't then you have a hardware issue.
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