Error message: Can't initialize disk because of I/O error

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rmatraining

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Jan 7, 2014
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Can't initialize a new hard drive because of I/O error. I bought a Seagate 1TB hard drive to use as a third drive for storage and the computer won't recognize it in the Bios. It shows under Computer Management on Win 8.1 but nowhere else.

If I can't initialize, I cannot format it, correct? Any suggestions on how to format it?

I have spent many frustrated hours and would be eternally grateful for your expertise.

Thanks!
rmatraining
 
Solution
P
Download from the Seagate site their free diagnostic utility package, Seatools. Since this is an added data-only drive on a machine running Win 8.1 successfully, you can get the "for Windows" version and run it under Windows. Use it to test the new HDD. The results should tell you whether the HDD has a hardware fault. If it does, WRITE DOWN the results. Then contact Seagate for an RMA number. They will likely want to know those test results to authorize the RMA.

On the other hand, if the tests say your new HDD is OK, you can contact Seagate Tech Support for advice on what you're doing wrong. Or, post here and we'll try to help.
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Paperdoc

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Download from the Seagate site their free diagnostic utility package, Seatools. Since this is an added data-only drive on a machine running Win 8.1 successfully, you can get the "for Windows" version and run it under Windows. Use it to test the new HDD. The results should tell you whether the HDD has a hardware fault. If it does, WRITE DOWN the results. Then contact Seagate for an RMA number. They will likely want to know those test results to authorize the RMA.

On the other hand, if the tests say your new HDD is OK, you can contact Seagate Tech Support for advice on what you're doing wrong. Or, post here and we'll try to help.
 
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Solution
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rmatraining

Honorable
Jan 7, 2014
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0
10,510
Thanks for the advice. I finally decided to send it back to Newegg as defective because everything I tried was to no avail. It was still in warranty so I hope that works.

Thanks again for the input.

This form was a huge help when I built the computer and it has been running fine until I decided to add more storage. Better luck next time, as they say.

RMA

 
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