I bought the LaCie external hard drive 2TB version after jumping onto the LaCie bandwagon being in the media business and seeing several post-production studios use it. I purchased the drive just 18 months ago and it died about 2 months ago. Absolutely no signs of life. No sounds after I plug it in, no LED light and not detected by the system at all. The drive just died for no apparent reason whatsoever.
I looked up some forums and some people suggested it might just be a power adaptor issue so I wrote to LaCie who were very prompt and efficient with with their service and sent me a new adaptor quite speedily. The new adaptor didn't work either. They then said that its probably device failure and I would have to ship it to Hong Kong at my own cost since I live in India and they don't have a service centre here. Although they agreed to replace the drive, I will lose all my data which really really really sux since I dropped $150 and bought this drive for the sole purpose of being my master backup drive.
At this point it becomes important to mention a few things:
a. I never even left the drive plugged into the PC continuously. After having completed my backup tasks, I would disconnect the drive safely and store it in a cupboard.
b. The drive was extremely well cared for and never dropped/knocked around
c. In addition, I also purchased the LaCie USB 3.0 PCI card so this drive could be used to its full potential
I really cant afford to lose all that data. Any ideas?
I looked up some forums and some people suggested it might just be a power adaptor issue so I wrote to LaCie who were very prompt and efficient with with their service and sent me a new adaptor quite speedily. The new adaptor didn't work either. They then said that its probably device failure and I would have to ship it to Hong Kong at my own cost since I live in India and they don't have a service centre here. Although they agreed to replace the drive, I will lose all my data which really really really sux since I dropped $150 and bought this drive for the sole purpose of being my master backup drive.
At this point it becomes important to mention a few things:
a. I never even left the drive plugged into the PC continuously. After having completed my backup tasks, I would disconnect the drive safely and store it in a cupboard.
b. The drive was extremely well cared for and never dropped/knocked around
c. In addition, I also purchased the LaCie USB 3.0 PCI card so this drive could be used to its full potential
I really cant afford to lose all that data. Any ideas?