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Install of new SSD and switch to AHCI Caused Hard Drive to Stop Appearing in Windows 7

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January 9, 2014 6:37:12 PM

Relevant hardware/software I'm working with:

    OS: Windows 7
    Mobo: GIGABYTE GA-EP45-UD3P
    New SSD that is working fine: Intel 530 Series SSDSC2BW240A4K5 2.5" 240GB SATA III MLC Internal Solid State Drive (SSD)
    Old Hard Drive I can't get to work: Seagate Barracuda 7200.14 ST3000DM001 3TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive

I purchased a SSD drive and installed Windows 7 on it. Before installing Windows I changed my BIOS to AHCI as recommended based on my research. I installed Windows 7 and all is well with the new SSD. The problem is that I am unable to access my old 3 TB Seagate drive. I do have 2 other hard drives installed that are working just fine. Here is what Disk Management shows:



C: is my new SSD, Backup Drive (E) is a 500 Gig drive, and volumes G and F make up my old main system drive (a 1 TB drive I had partitioned into two volumes).

You can see that the 3 TB drive (shown as 2.794 in size here) has a red X and that it's listed as a "Failed" status. I'm not sure what a Layout of "Spanned" and a Type of "Dynamic" mean but I just noticed it is different than all the other drives listed. When I right click on the drive it only allows me to delete the volume or reactivate the volume. Deleting is not an option as I have a lot of important info on this drive that I do not want to lose. When I click on Reactivate Volume it suggest I run a chkdsk after it becomes available. After I click on "Ok" nothing happens.

Things I have tried/observations with no results:

    - Tried every BIOS setting to switch from AHCI, RAID to IDE. No matter which BIOS setting the same issue exists.
    - Installed the latest drivers for my motherboard including the AHCI related drivers
    - I no longer see my hard drives listed in my BIOS anymore which is very weird. When I go to Integrated Peripherals it doesn't show anything regardless of which BIOS setting I have in place for AHCI/IDE/RAID.
    - Installed the old hard drive on the other SATA ports (I'm not sure what the name of these are, but there are 2 of these as opposed to the 6 main SATA ports.

I have spent many hours researching this and am completely stumped. Any suggestions or help is greatly appreciated!

More about : install ssd switch ahci caused hard drive stop appearing windows

a b $ Windows 7
a c 75 G Storage
January 9, 2014 7:13:06 PM

Does the 3TB drive work in a different system?
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January 9, 2014 7:22:43 PM

SchizTech said:
Does the 3TB drive work in a different system?


I haven't tried that yet but I can do it. I thought I would post here before going through the hassle (albeit a small one). I also figured that even if it would work (why wouldn't it?) that it doesn't really solve anything since I need the drive in my main system. That's why I posted this before trying that out. I'll give that a go tomorrow evening after work since I won't have time tonight and update with my results. Thanks for the suggestion!
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January 11, 2014 10:34:18 AM

SchizTech said:
Does the 3TB drive work in a different system?


Ok I installed the drive in my other PC and it did not work. I was able to see the drive in the BIOS just fine though. When I looked at the disk in Disk Management it said it was a Foreign Disk. I was able to either convert it to a basic volume or import it. When I clicked to import it, it said the "condition" was "data incomplete". I then clicked next to import it and it gave me a warning message that said, "Some of the volumes you are importing will lose data because you have not moved all your disks to this system." I wasn't willing to ignore this message so I didn't proceed past the warning. I did research that message online and it seems that may be a bug for many people but I don't know enough about their situations to know if it's applicable to mine.

My assessment is the drive is probably just fine but I need to find a way to get Windows 7 to recognize it on my main machine. Any suggestions on how to proceed? Thanks again in advance.
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January 11, 2014 1:50:36 PM

I downloaded SeaTools which is a Seagate hard drive diagnostic utility. I ran the basic quick tests and everything checked out ok. I didn't try and do any of the repair operations because I was afraid of data loss. I'm completely stumped on what to do.
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a b $ Windows 7
a c 252 G Storage
January 11, 2014 1:57:49 PM

How was the 3 TB drive previously used? Was it your boot disk or just another data disk?

First, as far as not being able to see your drives in the BIOS, Do you have your BIOS set to "Legacy" or "UEFI"? Whichever it is, try switching to the other and see if that makes your drives visible.

Next, in order to see the 3 TB drive in Windows it must be set up using a GPT partition and NOT MBR. This is why I asked for the previous use of the drive.

It is prolly showing as "Spanned" because it is over the 2 GB limit of a MBR Partition. Windows is seeing the 3 TB drive as a 2 TB drive + a one TB drive that are "Spanned into a single volume.

More info on MBR vs. GPT and the 2 GB "Limit" in Windows: http://support.microsoft.com/kb/2581408

Yogi
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a b $ Windows 7
a c 252 G Storage
January 11, 2014 2:01:48 PM

Can you post a screenshot of the lower half of the Disk Management Console window?

Yogi
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January 11, 2014 2:13:12 PM

Y0GI said:
Can you post a screenshot of the lower half of the Disk Management Console window?

Yogi


Hi Yogi, here is a full screenshot. I also right clicked on a part of the image so you can see what my options there are. Also note, in this screenshot you don't see the other drives because I had disconnected them after putting the drive back in to the computer after testing it on the other one. I didn't see any sense in leaving those connected while I'm troubleshooting since they're working fine.
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January 11, 2014 2:24:09 PM

Y0GI said:
How was the 3 TB drive previously used? Was it your boot disk or just another data disk?

First, as far as not being able to see your drives in the BIOS, Do you have your BIOS set to "Legacy" or "UEFI"? Whichever it is, try switching to the other and see if that makes your drives visible.

Next, in order to see the 3 TB drive in Windows it must be set up using a GPT partition and NOT MBR. This is why I asked for the previous use of the drive.

It is prolly showing as "Spanned" because it is over the 2 GB limit of a MBR Partition. Windows is seeing the 3 TB drive as a 2 TB drive + a one TB drive that are "Spanned into a single volume.

More info on MBR vs. GPT and the 2 GB "Limit" in Windows: http://support.microsoft.com/kb/2581408

Yogi


The drive was previously used simply for storage as a data disk. I store my movie collection and pictures on there and that's it. I don't recall seeing a BIOS setting for Legacy or UEFI. I will check that out and see if I can switch it. I had no trouble using the drive prior to putting in this new SSD and switching to AHCI in the BIOS so I don't really see how the way it is partitioned is suddenly an issue.
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a b $ Windows 7
a c 252 G Storage
January 11, 2014 2:26:41 PM

That is what I suspected. Windows sees the drive as 2 partitions: a 2 TB one and a 746 GB one.

How was this drive formatted, and how was it previously used?

Yogi
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January 11, 2014 2:46:46 PM

Y0GI said:
That is what I suspected. Windows sees the drive as 2 partitions: a 2 TB one and a 746 GB one.

How was this drive formatted, and how was it previously used?

Yogi


I think you missed my 2nd post. The drive was previously used simply for storage as a data disk. I store my movie collection and pictures on there and that's it.

I just went into the BIOS and tried switching a setting I think was related to the Legacy. It's the one called "SATA Port 0-3 Native Mode" I switched that one. After switching it, the drive still wasn't working but it looks different in Disk Management. Here's a screenshot of it after I made that BIOS change:


After this didn't work I decided to try and load up my "fail safe BIOS" settings where it resets everything back to stock. I had no problem doing this since I don't do much BIOS tweaking. After I did this it switched everything back to IDE and the drive still didn't load. However, now I do finally see my hard drives listed in the peripherals screen of the BIOS so that seemed like a good thing. Here's what disk management looks like after I triggered everything back to fail safe settings:


Here are pictures of my BIOS screens (before I did the fail safe change so it looks different now). I'm posting these so you can see what my options are and if you think there's anything I can tweak there. Let me know if I should retake the pictures since the fail safe change made a lot of changes from these screenshots.

Main Menu:


Standard CMOS features:


Advanced BIOS:


Integrated Peripherals screen (now this shows my hard drives since I did the fail safe change)
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a b $ Windows 7
a c 252 G Storage
January 11, 2014 3:15:00 PM

Quote:
After this didn't work I decided to try and load up my "fail safe BIOS" settings where it resets everything back to stock. I had no problem doing this since I don't do much BIOS tweaking. After I did this it switched everything back to IDE and the drive still didn't load. However, now I do finally see my hard drives listed in the peripherals screen of the BIOS so that seemed like a good thing. Here's what disk management looks like after I triggered everything back to fail safe settings:


What options do you see when you right click on "Disk 1" now?

Yogi
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January 11, 2014 3:47:14 PM

Y0GI said:
Quote:
After this didn't work I decided to try and load up my "fail safe BIOS" settings where it resets everything back to stock. I had no problem doing this since I don't do much BIOS tweaking. After I did this it switched everything back to IDE and the drive still didn't load. However, now I do finally see my hard drives listed in the peripherals screen of the BIOS so that seemed like a good thing. Here's what disk management looks like after I triggered everything back to fail safe settings:


What options do you see when you right click on "Disk 1" now?

Yogi


Here's what I see:

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a b $ Windows 7
a c 252 G Storage
January 11, 2014 3:54:28 PM

My only suggestion is "Reactivate Disk" but you've already tried that, right? Might want to try it one more time.

Otherwise, I'm all out of suggestions.

Yogi
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January 11, 2014 4:30:56 PM

Y0GI said:
My only suggestion is "Reactivate Disk" but you've already tried that, right? Might want to try it one more time.

Otherwise, I'm all out of suggestions.

Yogi


Bummer, I have tried that to no avail. I have a 1.5 years worth of pictures on here that I don't have anywhere else, so I'm pretty desperate to figure this out. Thanks for your help. Maybe someone else out there has a suggestion?
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a b $ Windows 7
a c 252 G Storage
January 11, 2014 4:49:28 PM

I sure hope so!

Good luck!

Yogi
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January 12, 2014 8:24:16 AM

Y0GI said:
I sure hope so!

Good luck!

Yogi


I downloaded some Linux Live CD's and one of them gave me the following error message:


Does that give you anything to work off of? I'm considering putting the drive back into my old system and just importing it as a foreign disk and bypassing the warning message that talks about losing data at this point. Won't all of my files still be there and I should be able to retrieve them using recovery software? I just need to figure out a way to at least get this disk mounted so I can run recovery software on it. Is there an alternative to bring this into a Best Buy type place or local computer shop to see if they can get at the data?
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a b $ Windows 7
a c 252 G Storage
January 12, 2014 8:47:48 AM

Yes! It does! Go HERE and D/L Easus Partition Recovery. The "Corrupt Partition" message in your screenshot gave me this idea. I'm pretty sure that this should do it.

BTW, when you were using this drive, and all was normal, was the capacity always displayed as 3 TB or was it a combination of a 2 TB partition plus a smaller, say 750 GB partition?
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January 12, 2014 9:04:26 AM

I'm not sure what I should do with the software. I installed it but I want to be cautious with it. When I run it I can choose to open the "Partition Manager", "Backup & Restore" and "Data Recovery". I believe the latter two items are separate software and I should run the Partition Manager. When I run the Partition Manager there's not much I can do since it shows the drive as unformatted.

Now unrelated to your suggestion...
After I posted my previous post, I remembered I had purchased some recovery software years ago called "Recover My Files" from GetData. I found my license key (that took awhile!) and reinstalled it. It has two options to recover files and also one to recover a drive! I'm midway through running the recover a drive and great news! I am able to start seeing my files appear and the image previews are working. This is going to take a very long time to run, but I will let it finish up. I'm not sure I need to do anything with the software you suggested assuming this works out, but I'm still interested to hear what you would suggest I do with it in case others were to run into something similar and find this thread. The software I purchased costs $60 and the one you linked to is free so perhaps that is a better option for others.
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Best solution

a b $ Windows 7
a c 252 G Storage
January 12, 2014 9:13:26 AM

Glad to hear that you are making progress!

The software that I linked includes "Partition Manager" and one of the Wizards in there is "Partition Recovery" http://www.partition-tool.com/partition-recovery-wizard...


Yogi
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January 12, 2014 9:20:36 AM

Interesting it seems like this tool should work, but when I run the Wizard to do the Partition Recovery it just tells me, "You have no unallocated space to search!" and I can't do anything else.
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a b $ Windows 7
a c 252 G Storage
January 12, 2014 9:31:19 AM

Hmmm..... That is strange. The software comes highly recommended and I know that it has helped many ppl in the Tom's forum in the past. It may need to be tweaked just a little bit for your particular problem.

Regardless, if "Find My Files" does the job for you then this is all moot. I sure hope that it is successful!

Yogi
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