Okay so for the past two weeks my internet has been getting a lot of packet loss when playing games and has been disconnecting frequently(My ping spikes sometimes but usually is always 35). I should also mention that I have no trouble streaming media (Netflix,Twitch, YouTube etc.) But it always buffers right before my internet drops. I've contacted my internet company and they have replaced the internet line and gave us a new modem but nothing seems to fix the problem. When we call them they say everything is fine on their end but don't provide any advice on what may be the problem. So if you guys could please help me I'd appreciate it a ton.
Tons of packet loss and frequent internet drops (Please Help).
- Thread starter NicksLair
- Start date
Solution
- Sep 13, 2010
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The Actiontec C1000A is pretty well known to have poor wireless and also to often have routing issues.
I would buy a good router and set the Actiontec in transparent bridge mode, which turns it into a modem only and let the router do the DSL login, routing, and wireless. To do this your router must be able to do a WAN connection type of PPPoE, like THIS ASUS.
Gather up your DSL connection ISP information (username and password), and have them written down in front of you, log into your Actiontec and set the DHCP setting to transparent bridge mode, attach an ethernet cable from an LAN port on the Actiontec to the WAN port of your new router, log into your new router configuration and set the WAN connection type to PPPoE, then enter your ISP user name and password into the router WAN configuration and save it.
I would buy a good router and set the Actiontec in transparent bridge mode, which turns it into a modem only and let the router do the DSL login, routing, and wireless. To do this your router must be able to do a WAN connection type of PPPoE, like THIS ASUS.
Gather up your DSL connection ISP information (username and password), and have them written down in front of you, log into your Actiontec and set the DHCP setting to transparent bridge mode, attach an ethernet cable from an LAN port on the Actiontec to the WAN port of your new router, log into your new router configuration and set the WAN connection type to PPPoE, then enter your ISP user name and password into the router WAN configuration and save it.
Okay will do but first I have to ask what does putting it in PPPoE do? And also I was told to put a filter on the line coming in from the phone jack to the modem but on the site it says not to, the filter has been on there since we have had internet from this ISP should I remove the filter? Do you think that would help?
- Sep 13, 2010
- 17,109
- 474
- 104,790
PPPoE is just a network protocol used by DSL providers like yours; setting the router in that mode allow it to do the login that is currently done by the Actiontec.
Filters are meant to be put on every device connected to a telephone connection (phone, fax, etc.). The only one on the way to the DSL modem would be a splitter (and the DSL side actually has no filter). You would not want to put a filter on the line to a DSL modem though. Some say that if the DSL filters are old they can fail and that you should probably replace it before doing anything else, as it could be the cause of your problems. I've never had one fail in many years of use so I don't have any personal knowledge to add on that idea. HERE and HERE are two things to read to help you form an opinion.
Filters are meant to be put on every device connected to a telephone connection (phone, fax, etc.). The only one on the way to the DSL modem would be a splitter (and the DSL side actually has no filter). You would not want to put a filter on the line to a DSL modem though. Some say that if the DSL filters are old they can fail and that you should probably replace it before doing anything else, as it could be the cause of your problems. I've never had one fail in many years of use so I don't have any personal knowledge to add on that idea. HERE and HERE are two things to read to help you form an opinion.
- Sep 13, 2010
- 17,109
- 474
- 104,790
You do not want a filter to the DSL and it certainly could cause a lot of problems since it filters out the frequencies that are used to operate the DSL -- the filters are meant for all other devices connected to your phone jacks.
If it is not just a splitter that has one jack in and two out (labeled phone and DSL) and the DSL cord is plugged into the DSL side (that has no filter) -- then remove it.
If it is not just a splitter that has one jack in and two out (labeled phone and DSL) and the DSL cord is plugged into the DSL side (that has no filter) -- then remove it.
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