New build- Soundcard and Onboard Sound Both Not Working

rschlereth · Jan 10, 2014

I have just built a PC with Asus Z87-PRO motherboard, i7 4770K, 32 GB DDR3 RAM, and Asus Xonar Essence STX soundcard, running Windows 8.1. I am getting no sound from either the soundcard nor the onboard audio. I have tried uninstalling drivers and letting Windows reinstall as well as trying the drivers from the Asus website. I have updated my BIOS and chipset drivers. Audio is enabled in BIOS and all volume faders are adjusted accordingly.

Any help or insight would be greatly appreciated.

Thanks,

Robert Schlereth

Jacob McIntosh · Jan 10, 2014

Are you sure that your speakers work? Test them on another computer or iPod/iPhone/Android.

alexoiu · Jan 10, 2014

Hard to believe that both board and card controllers are faulty, so try borrowing some headphones and test.

rschlereth · Jan 10, 2014

I've tried both headphones and speakers, both produce no audio.

alexoiu · Jan 10, 2014

What devices are listed in Device manager, under Audio?

rschlereth · Jan 10, 2014

I currently don't have the soundcard installed, as I was just trying to get the barebones system working.
Audio inputs and outputs: Acer H236HL-1 (NVIDIA High Definition Audio), Digital Audio (HDMI) (High Definition Audio Device), Digital Audio (S/PDIF) (High Definition Audio Device), Speakers (High Definition Audio Device)
Sound, video and game controllers: Bluetooth Audio Device, High Definition Audio Device, NVIDIA High Definition Audio Device

alexoiu · Jan 11, 2014

Now right click the sound icon, select Playback devices and check what device is set as default (green checked).

jeremyp79 · Jan 11, 2014

The sound probably defaulted to the hdmi cable. Make sure and set the correct channel as your outpu in the playback devices menu.

rschlereth · Jan 11, 2014

Speakers High Definition Audio Device is selected as default.

alexoiu · Jan 11, 2014

What is written under High definition Audio Device?

rschlereth · Jan 11, 2014

"Default device" is listed under High Definition Audio Device.

alexoiu · Jan 11, 2014

Can you post a picture with the Playback devices?
Something like http://ww2.justanswer.com/uploads/space143/2012-07-24_032620_playback_devices.gif

rschlereth · Jan 11, 2014

Here is a shot of my device list. http://screencast.com/t/z8Tggtf1

alexoiu · Jan 12, 2014

OK. Here's what I suggest: With the ASUS card removed, open Device manager and uninstall all audio devices listed there. Then download the Realtek driver 2.73 for 8.1 from
http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
and test after that the headphones. See if working.

rschlereth · Jan 12, 2014

No dice. Same response (or lack thereof).

alexoiu · Jan 13, 2014

Have you tested the black audio port too?

rschlereth · Jan 13, 2014

Yes, I've tested all ports/jacks.

alexoiu · Jan 13, 2014

No other ideas. It might be a board issue. Try RMA-ing it or have it tested at a local shop. Please post back when solving it.

rschlereth · Jan 13, 2014

I'm at a loss too. However the fact that both onboard audio and soundcard are giving the same response seems to indicate something other than mobo, don't you think? Regardless, thanks for all your help; it is greatly appreciated.

alexoiu · Jan 13, 2014

You're welcome. It might be a driver issue, but aince you've uninstalled and reinstalled and still the same...

jeremyp79 · Jan 13, 2014

for it to be a hardware issue, it would basically have to mean that the pci slot on the board is dead, along with the soundcard on the board, or the soundcard itself. I really believe its a driver issue as well.
My first question is, what are you using to test the sound? Youtube? Windows sounds?

New build- Soundcard and Onboard Sound Both Not Working

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