Upload speeds dropped to a shocking 0.25 Mbps on USB modem

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libeats

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Jan 10, 2014
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I have had this problem for a couple of months now.

I have seen threads on here where people have the same problem and it got fixed by switching off network icontrol ect.. now i have tried it all, and i got it to work yesterday (i ended my graphics card network processor and disabled network card) but today when i restarted my pc im stuck with this slow upload speed again, i use to get 1-2mbps upload speed and i have tried ending the network nvidia exe processor but no luck today.

I have tried uninstalling ASUS suite and ending processors but im just about sick now...

Please is there some expert that know which software or program is causing this, it must be some kind of service.

Motherboard: P8Z77-V
USB Modem
 
Solution
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Hi

After tons of troubleshooting, i tried putting my dongle in my brothers laptop and it had the same problem, meaning that it was my faulty dongle and not my PC, i then took out my sim card and put it in his dongle and it worked fine upload speed went over 1mb.....

Then i saw i have 12 month warranty on this dongle and as im deciding to take it back to the shop i just decided to go to network settings on the dongle and click manual search and then i just switched it back to auto and reconnect and BAM!! it works like it use to again...


Results:
Download Speed: 3294 kbps (411.8 KB/sec transfer rate)
Upload Speed: 2031 kbps (253.9 KB/sec transfer rate)
Latency: 104 ms
Jitter: 20 ms
Saturday, January 11, 2014 11:28:28 AM

Thats my...
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Tom Tancredi

Tom Tancredi

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Upload speed you mean the speed of you pushing your file up the internet to someplace on the Internet right?
The speed of your 'upload' is based upon your ISP garuntees and potentially if the modem is functioning right (no one uses USB modems anymore unless this is a Cellular Modem??). What service is this? What does your ISP contract you SIGNED says they will provide? Does it say MINIMUm of 1-2Mbps or UP TO 1-2Mbps?

 
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libeats

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its cell c and its a cellular modem.... i have contacted them before and the problem have to be on my PC.... i had it fixed yesterday .... i wish i never switched off my PC because i had upload speeds of mb last night... and today im get 0.2mb wow i have tried it all now, im sure its something small.
 
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Tom Tancredi

Tom Tancredi

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Cellular is normally susceptible to the local tower's ability to the load incurred. So for example during rush hour when everyone is on the cell phone saying they are on thier way, the speed of the 'network connection' slows down due to the load on the network (I watched it here happen especially when a accident slow / shut down lanes, OMG!).

That said there is any number of other issues this can be inclusive to the USB cellular modem just being shoddy (yes they always say it is your PC that is the problem because 90% of thier callers are people whom dont' know what a Motherboard is and mess thier computers up). That you did something to 'turn off' sounds like your computer is trying to be online to do all the tasks it is supposed to, but your bandwidth isn't big enough anymore to support a modern computer (which is typical and common because ALOT of stuff on your PC 'needs' to constantly check on the Internet for things). From my myriad of different experiances, unless you were desperate, I wouldn't dare rely on a CellModem as the 'main' Internet source. Among the various free HotSpots that exist at McDonalds, Starbucks, Libraries, Internet Cafes, and so on, there is plenty of places to 'plug in', otherwise for home use I would seek either DSL, Cable, or a Microwave shot, before I would go Satellite Internet (also a option).

Let's start with some basics. First download SPECCY and run it, copying the first tab info and provide it here so we know what we are dealing with.


First what antivirus do you have? Free or Payfor? If you have none, go to www.filehippo.com and download AVG or AVAST! and do a full scan. Second download and run Malwarebytes, again full scan. Makes sure these both come up completely clean they look for different things and take a while to do the job.

Next go to the Orb and type Windows Update, complete all updates and options, except BING. Once that is done then download and run SlimDrivers, install all drivers but don't reboot till the last driver is done installing.

Now we know the system is clean (reason for it doing things that can slow things down) and upto date (another reason to slow things down), let's make sure it doesn't have things it doesn't need to run. For example if it is constantly trying to pull Adobe Reader's update, but you have such a slow connection, then it will take forever before it can complete. Download http://www.sterjosoft.com/startup-patrol.html and DECLINE the last two screen on the install, you will then find it running in your system tray. Double click and start going through CAREFULLY what shouldn't be running 'all the time' (startup), for example Adobe Reader, or Java Update. If something is unfamiliar then look it up before doing anything with it. This will clean up the programs 'starting up' which normally (as noted) go online to do 'things'.
 
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libeats

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Thanks for your effort and help.

Ok I have the free AVG, no viruses or spyware, my system is up to date (I always do that).

also i use my other wifi network and that seemed to have a perfect upload speed.

i will add the speccy reprt thing now....
 
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libeats

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Operating System
Windows 7 Enterprise 64-bit SP1
CPU
Intel Core i7 3770 @ 3.40GHz 45 °C
Ivy Bridge 22nm Technology
RAM
8.00GB Single-Channel DDR3 @ 802MHz (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. P8Z77-V (LGA1155) 33 °C
Graphics
E2042 (1600x900@60Hz)
M2362A (1920x1080@59Hz)
Intel HD Graphics 4000 (ASUStek Computer Inc)
2047MB NVIDIA GeForce GTX 660 Ti (Gigabyte) 32 °C
Storage
465GB Seagate ST500DM002-1BD142 (SATA)
232GB Seagate ST3250318AS (SATA) 36 °C
Optical Drives
HL-DT-ST DVDRAM GH24NS95
DED LQBOXIVC SCSI CdRom Device
DED LQBOXIVC SCSI CdRom Device
Audio
UA-25EX
 
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Tom Tancredi

Tom Tancredi

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Okay well quicktime you don't need running on start, and same for Daemon, unless you immediately boot a ISO or something. That is what I am saying, to remove things you don't need to make the computer 'work', but will NOT stop you from starting them later manually. That said, you have a modern system, the USB Dongle should be securely connected. How old is this modem? I know many older ones are pretty trashy devices, as compared to like the one I seen from Virgin recently.

AVG nor most Antivirus do not understand best how to prevent Malware, still download and scan with malwarebytes please. Also please use SlimDrivers to check for the most up to date drivers. Have you checked with the Cellular Company's website and seen if there is any updates to the software or firmware of the USB device? Make sure you don't have the wireless ON at the sametime your trying to use the USB, Windows can't understand 'two' network connections and malfunctions if this happens.

The last thing, if you resolved the rest of this is, basically the service provider in that tower sucks, which happens. There is no solution other then what the provider can do (which is expensive on thier end). I would test this device in other locations and see if it is 'consistent' result, normally if a tower or area is 'over saturated' when you go to another area you suddenly 'work all the time' but when back to the problem area 'sucks all over again'.

You might want to also see about competitors. Again, unless I was on the side of a highway 50miles between points, normally there is plenty of free Wifi solutions, as well as 'at home' solutions available and more reliable as I noted.
 
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libeats

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its a new modem i got it last year in November... i never had this problem since last year Des.... i thought it was the SP cause i even thought of canceling but then i came to this website and saw that its people with the same motherboard that i have that have this problem.... then i did the netowrk i controle thing and yesterday it seemed to work after also ramdomly ending processors, and my internet worked super good like never before thats why i dont think its my Area or Network, it have to be my PC or some service thats blocking upload speeds for the dongle...

I am now running the malware scan, will let you know about the results...
and yes im only running my USB internet not both USB and WIFI.


Maybe check if you see anything funny in this network report?

Network
You are connected to the internet
Connected through Cell C
IP Address 10.208.242.243
Subnet mask 255.255.255.255
Gateway server 0.0.0.0
Preferred DNS server 41.50.20.29
Alternate DNS server 41.50.20.61
DHCP Disabled
External IP Address 197.111.255.227
Adapter Type PPP
NetBIOS over TCP/IP Unknown
NETBIOS Node Type Hybrid node
Link Speed 0 Bps
Computer Name
Remote Desktop
Disabled
Console
WinInet Info
Cell C
Local system has a valid connection to the Internet, but it might or might not be currently connected
Local system uses a modem to connect to the Internet
Local system has RAS to connect to the Internet
Wi-Fi Info
WinHTTPInfo
WinHTTPSessionProxyType No proxy
Session Proxy
Session Proxy Bypass
Connect Retries 5
Connect Timeout (ms) 60,000
HTTP Version HTTP 1.1
Max Connects Per 1.0 Servers INFINITE
Max Connects Per Servers INFINITE
Max HTTP automatic redirects 10
Max HTTP status continue 10
Send Timeout (ms) 30,000
IEProxy Auto Detect No
IEProxy Auto Config
IEProxy
IEProxy Bypass
Default Proxy Config Access Type No proxy
Default Config Proxy
Default Config Proxy Bypass
Sharing and Discovery
Network Discovery Enabled
File and Printer Sharing Disabled
File and printer sharing service Enabled
Simple File Sharing Enabled
Administrative Shares Enabled
Network access: Sharing and security model for local accounts Classic - local users authenticate as themselves
Adapters List
Cell C
Connection Name Cell C
NetBIOS over TCPIP Yes
DHCP enabled No
IP Address 10.208.242.243
Subnet mask 255.255.255.255
DNS Server 41.50.20.29
41.50.20.61
Microsoft Virtual WiFi Miniport Adapter
Atheros AR9485 Wireless Network Adapter
Intel(R) 82579V Gigabit Network Connection
Network Shares
No network shares
Current TCP Connections
avgwdsvc.exe (2440)
C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe (4124)
C:\Program Files (x86)\Google\Drive\googledrivesync.exe (2720)
C:\Program Files (x86)\Mozilla Firefox\firefox.exe (5616)
C:\Program Files (x86)\Origin\Origin.exe (6088)
C:\Users\libeats\AppData\Roaming\Dropbox\bin\Dropbox.exe (5028)
loggingserver.exe (3140)
lsass.exe (1192)
mDNSResponder.exe (2476)
services.exe (1184)
svchost.exe (1436)
svchost.exe (1544)
svchost.exe (1684)
svchost.exe (3804)
System Process
System Process
wininit.exe (1064)

Thanks Again
 
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Tom Tancredi

Tom Tancredi

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Well right off your doing 'alot' for the poor little connection. You are constsntly synching dropbox, you have your Google drive constantly synching, Firefox depends on how many 'tabs' you have open at once and worse if you have 'add ons' to FF, then forget about Origin! OMG is that trying to update all the games you have from Origin / EA all the time.

For the connection you have, you can only do two or three webpages at a time OR run email, OR run dropbox OR run Google Drive, OR.... But you can't run ALL that at the same time. Never mind what Windows and your antivirus is trying to do in the background just in 'generals'.

Run this http://www.speedtest.net/ to test. Then if you have another computer (even a friends) put the dongle on thiers in the same place and do the same test. Compare and let us know the results.

I been on slow connections, and take my word for it, your limited, VERY limited in what you can do. It will never be even 1/10 as close as your 'wifi' connection. Also WHY are you uploading on that connection? uploading (unless you get a BUSINESS Class connection) is always 1/10th the speed of your download speed because the average consumer isn't "pushing" something onto the Internet (publishing a website, uploading files, hosting game as a server, etc.), they are usually 'pulling' data (going to a website, getting email, talking on IM).
 
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libeats

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Jan 10, 2014
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Results:
Download Speed: 3906 kbps (488.3 KB/sec transfer rate)
Upload Speed: 343 kbps (42.9 KB/sec transfer rate)
Latency: 102 ms
Jitter: 26 ms
Saturday, January 11, 2014 10:30:37 AM

I just did this test.

1st of all, this dongle is really all i need for my internet, i did it all and had all my apps open a couple of months ago and it gave no problems, like i said, it worked for almost 2 months with no hassels and it worked smooth and fine, speeds were fine.. i had an upload speed of 1MB most of the time.

Im not looking for any high upload speeds but 0.3mb is riduclous and it affects my online game play and it cause my entire internet to be slow even though im getting 5Mb downlaod speed. I dont expect the dongle to always work great on online games ect but i mean right now it never works, theres always a lag and its the speed test keep showling high download speeds with super low uplaod speeds.

Im going to reinstall my Asus Suite and see, im also updating all drivers..... also yesterday when i got it fixed it was after i upgraded my gfx card drivers....

Il keep you posted thanks

I dont
 
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L

libeats

Honorable
Jan 10, 2014
39
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Hi

After tons of troubleshooting, i tried putting my dongle in my brothers laptop and it had the same problem, meaning that it was my faulty dongle and not my PC, i then took out my sim card and put it in his dongle and it worked fine upload speed went over 1mb.....

Then i saw i have 12 month warranty on this dongle and as im deciding to take it back to the shop i just decided to go to network settings on the dongle and click manual search and then i just switched it back to auto and reconnect and BAM!! it works like it use to again...


Results:
Download Speed: 3294 kbps (411.8 KB/sec transfer rate)
Upload Speed: 2031 kbps (253.9 KB/sec transfer rate)
Latency: 104 ms
Jitter: 20 ms
Saturday, January 11, 2014 11:28:28 AM

Thats my latest speed which have upload of 2MB which is great....

But now what happened? i still dont know how i fixed it and surely its to do with the network i connect to at Cellc towers or something, so im scared to switch of my PC now... i hope there is someone with knowledge that will be able to connect to the same "THING" (Network ID, Don’t know what to call it) all the time.

Thanks for your effort but i will enjoy this upload speed until our electricity runs out or something lol but if you have a fix, please share because this is a mystery fix...

Thanks Again
 
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Solution
Tom Tancredi

Tom Tancredi

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Okay I think you answered your own question, and something I was saying. The problem was relative to the connection point (the Cell tower) not in particular to a PC as the problem. The switch (I am not sure where this option is, I am guessing in the Cell Software) that when it was set to manual, it would find the best Download connection (as I mentioned people download things) not maximizing uploads (no one usually uploads things that require speeds except businesses) as a priority. Once set to automatic it fine tuned to the best settings possible. It isn't relative to powering on or off your PC (your using your brother's computer proved that), it is all based on what the towers are best optimally able to provide, but too much traffic on them and you get 'hit' for it.

Also FYI: REREAD that contract, YOU ARE limited on the AMOUNT of use (data) per MONTH, then will be auto regulated DOWN in speed when you hit that limit. The norm for Cells is only 1GB, and that isn't "a download", that is webpages visited, emails read, IM messages done, game sessions, etc. ANYTHING needing a Internet connection (even updating drivers) is collectively counted and placed on that 'device' limited account.

I understand the Cell is all you need for Internet and your gaming, and those are great speeds for it, but Cells are one of the two worst to rely on (as your finding out) especially for gaming. The best services are Fiber Optics, then Cable, then DSL, then Microwave shots, then Satellite or Cell in the last as the 'if I lived where nothing else was available' options.

Just to pass along (I have supported and used every one of these before and know the pros and cons and read ALL the contracts for them).
 
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libeats

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Jan 10, 2014
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yes you are right, i understand that its the worse choice for gaming... but its oky for now until i can afford the ADSL method, its just that with the bad upload speed it just makes your networks worth $0.. if it had to go on i would've cancelled it because theres no way im paying for 0.2mb upload speeds, right now its back to normal and although its not perfect like the (other networks you mentioned) at least its doing what i paid for....

Anyway, i reconnected and the upload speed went back to the 0.2mb but then i just did the same thing, i searched for networks manually and then clicked auto again and its fast again lol.. so i guess every time i restart my pc i should just do that, thats the only way to get your "Paid for" speeds..

Hope this will help other people who will experience this problem in future, thanks :)
 
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