Updated to windows 8.1 now laptop keeps turning off saying collecting error codes???

tinacrowley · Jan 10, 2014

I have a Lenovo laptop 8gb...everything was perfect, till I clicked on update to windows 8.1...now it's not working just flashing up saying ' your PC ran into problems we need to restart and collecting error codes then we will restart for you' it keeps going to the Lenovo logo and then back to the message...I have done the obvious switched off and on ....nothing...please help I have no idea what to do...it's brand new also I'm gutted

patrick47018 · Jan 10, 2014

Did you force it to shut down mid update?

tinacrowley · Jan 10, 2014

No, it just said restarting! And shut itself down

patrick47018 · Jan 10, 2014

Strange something may of interrupted it during the install process, was it plugged in? And if it did it likely messed up the OS and it may need to be reinstalled from the disk, but when you start it does it give you options to try to fix errors?

tinacrowley · Jan 10, 2014

Hoya, thanks for your help

no it wasn't plugged in, and nope no choice to fix the errors

tinacrowley · Jan 10, 2014

Have I lost everything on my laptop now

tinacrowley · Jan 10, 2014

Oops just remembered yes it was plugged in as charge was low

tinacrowley · Jan 10, 2014

Ok I'm off to bed! I give up on this for tonight, I have no idea what to do? Would be great to have a solution in the morning...rescue this damsel in distress lol xx

patrick47018 · Jan 10, 2014

Take some pictures of what you get and post them on here, thanks.

tinacrowley · Jan 11, 2014

I took two pictures..how do I post them on here?

patrick47018 · Jan 11, 2014

Upload them to like photobucket and link them

RnTk · Feb 8, 2014

tinacrowley :

And you will find that the only way to log in now is into the first account created, Whether it is an administrator or a standard user, windows will be stuck in Safe Mode. The 8.1 preview has expired and the machine will BSOD every two hours. You must now install all updates and get into the Windows Store to purchase 8.1 which means adding a [method of payment[CC#] to Microsoft Passport or Wallet or Live.com or whatever they call their signin.
The 8.1 trial has expired. You have been gutted.

RnTk · Feb 8, 2014

http://digiex.net/downloads/download-center-2-0/applications/13283-windows-8-1-update-1-download-9600-16596-winblues14_gdr_lean-140114-0237-a.html
http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only

RnTk · Feb 8, 2014

http://windows.microsoft.com/es-mx/windows-8/why-can-t-find-update-store
http://windows.microsoft.com/es-mx/windows/answers?tId=ca7d146c-8fbf-491b-977e-8d51ac30dd4e
¨try this code in [the address bar] your web browser on your surface rt with 8.1 preview. it should do the trick.¨

ms-windows-store:WindowsUpgrade

source http://winsupersite.com/windows-8/windows-81-upgrade-woes

RnTk · Feb 8, 2014

You will find that all of your data is still sitting in its User directory and the folders are still accessible from an administrative account. Try as you may, you will not be able to see any but the oldest account and newly created ones. I have decided that logging into the windows Store is no longer a priority for me since required encryption is now nonfunctional. Two hours on the dot between BSODs is enough for me to do anything except download multi_gigabyte files but those can be restarted. No automatic things like realtime virus protection nor virtual processing like VMware will run so I turned off the security nags and do scans manually. I do not care. The forced reboot, colection of dump and logging into my wireless only takes seconds so I am okay with that except for the canned responses that I should turn off startup programs to speed up boots which I have turned all off already. Youtube videos still play and I can pay bills online. I did however, run compatibility scans on all running executables per Task Manager and set them to windows 8 or lower. But this PC is set up how I wanted it and I created a new administrator account and copied files from the disappeared ones which do no longer appear on the logon page, demoted this old one to a standard User and removed its password to speed up the process. I can later switch accounts from the upper right corner of tile page after startup.

RnTk · Feb 8, 2014

BTW, you will find that all the preachers out there are peddling their sfc-scannow and system restore and driver-firmware-bios update tactics, all which are useless for this issue and in the case of 64 bit Restore and Fixit binaries, unusable. Even my HP's built in factory recovery options have been rendered useless. Luckily I installed Powershell IDE and anything I want will now be done through this Control Panel Administrative Tool and group policies since NET USER, CMD lines, etc. are now impotent and ineffective. First order of business will be disabling access to the Store, which more than once led me to an external website to download programs anyway.

RnTk · Feb 8, 2014

As I have preached for years, back up your files folders and system settings- registry export or at least burn the factory recovery discs before doing service packs, updates, upgrades, hardware swaps; [see the pf. of concept crossfire at http://www.tomshardware.com/forum/247664-45-important-turn-automatic-windows-security-updates/page-2
The only notification now sitting in my tray is to insert removable media. I turned on Homegroups as a solution to that.

RnTk · Feb 8, 2014

BTW, If you own an HP with AMD Radeon, you should have to update ATI video drivers or you would end up with a black screen after 8.1-RT installs. If you have an SSD hard drive it will need its firmware updated or risk random BSODs. USB hubs could 0x000000fe . I have a feeling that MS is hiding behind a kind new blue screen to MAKE people update their Win 8.0 compliant but Win 8.1 NON compliant components before finalizing the purchase of 8.1 ! I do NOT even care to configure a pause in the BSOD to see the code created for this indignity nor review the Event Viewer. Skip it and get us back on fast at 32 bits. Firefox is great about remembering typed text in a box after the reboot. I am coining a new meme for this pickaninny: B$O;D / B$OD
Your PC ran into an error. Just wait a moment while we collect some information, then we will reboot your =)(/&%$#"!° for you. So unprofessional. I am turning off the dump if I can, also.

RnTk · Feb 8, 2014

Well, I have aired my ire. My younger sibling is an IT at Weyerhauser mills and asked me to write a scathing report in a conspicuous area, so as a longtime reader of TH it turned out pretty mild, considering. This topic should be locked and closed. I have not desire nor experience to earn points writing a howto as the 266 Mhz Pentium II CPU cartridge that we overclocked to 300 failed to move to HTML5 when Google Frame left it saying [Piii SSE hardware extensions needed insufficient to play video] Must get one to play YT videos nowT_T

Updated to windows 8.1 now laptop keeps turning off saying collecting error codes???

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