Weird Windows popup when gaming

Infusions · Jan 10, 2014

So I just built a new PC, I can provide specs if needed.. but one day - after playing Assassins Creed Black Flag for about 8 hours the day before - I was minimized randomly and this blank window appeared.. I had no idea what it was so I x'd it out and continued gaming.. I noticed it would pop back up sometimes every few minutes and sometimes it would never pop up.. So I put Creed down for a bit and started playing DayZ and CS:GO, and that window never popped up again... I started playing Tomb Raider and for about two hours everything was okay.. I wake up the next morning.. and started playing again and this window popped up for Tomb Raider now!

Here is the window http://imgur.com/RBOuYY1
I can provide more details if needed.. Has anyone seen this error?
I have been checking my processses when it pops up and terminated processes and I don't really see anything..

Any help would be appreciated,
Thanks!

boju · Jan 10, 2014

Possibly malware, do you have malwarebytes? try it and see if it detects anything: http://www.malwarebytes.org/

Also virus scan also

Infusions · Jan 10, 2014

I've run virus scan on my norton but I just got this PC and I know not many people like norton.. I'm going to run a full scan on malwarebytes and let you know, so far it's found 2 objects >_>

boju · Jan 10, 2014

Norton is pretty good nowadays, but to detect malware usually need other programs that specializes in this area like malwarebytes.

Infusions · Jan 10, 2014

Here is the log

"Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.11.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Mike :: MIKE-PC [administrator]

1/10/2014 8:59:33 PM
mbam-log-2014-01-10 (20-59-33).txt

Scan type: Full scan (C:\|E:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 403123
Time elapsed: 14 minute(s), 59 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCR\CLSID\{3c471948-f874-49f5-b338-4f214a2ee0b1} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (PUP.Optional.Conduit) -> Bad: (http://search.conduit.com?SearchSource=10&CUI=UN41092332722951722&UM=2&ctid=CT3306061) Good: (http://www.google.com) -> Quarantined and repaired successfully.

Folders Detected: 2
C:\Users\Mike\AppData\Local\Temp\ct3306061 (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\ProgramData\Conduit\IE (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.

Files Detected: 5
C:\Program Files (x86)\Conduit\Community Alerts\Alert.dll (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
C:\Users\Mike\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CWHW2SNM\checktbexist[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Mike\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SQMHVVYF\conduitinstaller[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Mike\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SQMHVVYF\Connect_DLC_5[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Mike\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\W0K25RIX\Connect_DLC_5[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.

(end)"

Found some things.. Just yelled at my dad because he told me he thinks he made a mistake... Haha, I went out and since he bought me my new PC for christmas he thought he would use it to "browse the web" pretty sure that's what the conduit stuff is..

I'm going to do some gaming and see if this happens to be the fix..

It's weird that it doesn't happen in multiplayer games..

boju · Jan 10, 2014

yea dads can get up to all sorts of stuff lol

Hope its sorted but if it happens again may need to exit any programs that are running in the background > system tray if there are any. Could be gadgets too or bloatware if any were installed from the computer shop.

Infusions · Jan 10, 2014

Playing tomb raider and so far so good, thanks!

I'll let you know if it happens again.

boju · Jan 10, 2014

If it continues to be no problems, your welcome

how early would it happen?

Feel free to deselect best answer if it happens again.

Infusions · Jan 10, 2014

Sometimes it would sometimes it wouldn't at all and sometimes it would be frequently.. But It was good for a while..

Infusions · Jan 13, 2014

AHHH! I've been playing tomb raider for hours.. and out of no where it popped up again!

Actually for some time now... I've played on and off for a couple of days in between CS GO and DayZ, it seems to only happen to singleplayer games for some reason...

boju · Jan 13, 2014

This is tricky, not really sure to be honest, hmm. Are you using nvidia and nvidia experience? See if turning off notifications helps.

I know nvidia experience will alt tab out of what you're doing to notify updates etc but not sure if what your experiencing in single playing is related or the blank popup screen for that matter.

Infusions · Jan 14, 2014

Haven't gotten a chance to play yet but I will try that out.. Are you talking about the Experience taskbar icon? When you right click it says "Show Notifications" and then it says "New optimal settings" and "New Updates" ?

Only one of those were checked, I forget which one >_> So I just unchecked them.. I can play a bit later so i'll see if this does anything.

I'm so confused on what this could be.. =/

Infusions · Jan 14, 2014

Well I just went from 50% to 65% in Tomb Raider and beat it and no weird window popup.... So weird.

Is there any tool I can try and see what process is running or something? I tried to look in the event viewer and tried to figure out what proccess it was on the cntrl alt del running processes but im not sure how i can really narrow it down..

Infusions · Jan 14, 2014

And it's back! This time I managed to find it I believe.. It was with Assassins Creed and I believe I found it in the event viewer!

Fault bucket 3706509811, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: AC4BFSP.exe
P2: 0.0.0.0
P3: 6.1.7601.2.1.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Mike\AppData\Local\Temp\RDR7056.tmp\empty.txt

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 57d300b0-7d7d-11e3-b107-74d43510f463
Report Status: 0

does that mean anything to you?
I looked up the RADAR_PRE_LEAK_WOW64 and peopel are saying it's a memory leak in the games. Could it be that my computer sees these leaks...? I literally just started Assassins Creed was loading and on the screen - it minimized and that window popped up!

I tried running windows memory diagnostic tool and nothing showed up after it rebooted so I guess there were no problems there..

boju · Jan 14, 2014

no idea whats going on but searching AC4BFSP.exe there's quite a few problems with this exe crashing and other problems mainly it seems to do with file integrity which verifying cache through wherever the game is either with uplay or steam has been helping people. Might be partly related to your problem.

see if verifying helps else,

other suggestions;

Windows updates

reinstalling video card drivers

running AC and save files on C:\ drive if its on another hdd.

boju · Jan 14, 2014

I dont think theres a problem with your computer, i think its the game and associated software like uplay if you're using it.

Infusions · Jan 14, 2014

I'm using uplay to play AC.. What do you mean verifying cache? How can I do that?

So weird, i've been playing since it happened when I first loaded the game and it hasn't happened again >_>.

boju · Jan 15, 2014

i havent used uplay, just seen someone mention verify. That might have been steam they were talking about. Anyhow, it may be something to do with uplay, perhaps reinstalling it or updating.

The serial key you've used in Uplay to play AC, under redeem code in steam, enter that serial key. You should get steam's version for free.

Just another way to test if it possibly is uplay related. Play AC on steam and see if you get any popups.

Infusions · Jan 15, 2014

Steam won't recognize the serial key.. I got AC for free with my GFX card. So I think I can only launch it on uplay.. And I can't seem to find a while to verify game cache on uplay, I think that's only a steam thing =/

EDIT: Nevermind I found out how to verify on uplay - lets see if that does anything.. Now that I think about it... it is these games that I got with my GFX card..

I got Batman, Splinter Cell, and AC.... All three of them have been really weird with that same error. The only one that is in my steam library is batman.. which I don't remember actually if that was has that same window pop up...

Weird Windows popup when gaming

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