Need Help Now!

D_Hickey_99 · Jan 11, 2014

I just got a Asus Radeon 6450 today to upgrade from my intergrated Nvidia 650se. I have major problems! I disabled the onboard graphics from the pc, then shut off the pc. I put the card in and installed the software on the disc it came with. I rebooted and then this is where problems started happening. I put my password in and was on the home screen. I was moving my mouse around when it stopped and froze. Now every time my pc starts up it does the same thing over and over again. I would really like some help as soon as I can get it. I am currently running in safe mode. I tried uninstalling the card and reinstalling the drivers but that didn't work. Any help soon would be appreciated.

clutchc · Jan 11, 2014

Go back to integrated gfx again and get everything running properly. Then before installing the new card, run CCleaner and have it do the Clean and Registry portions both. That will get rid of any junk files and registry errors that may be the culprit. Let me know how many items it found in the Registry.

t21 · Jan 11, 2014

if you are working good within safe mode then it's a software issue

D_Hickey_99 · Jan 11, 2014

clutchc :

I am currently running ccleaner, ill get back to you in a few with the results. t21 would you happen you know what kind of software could be causing me trouble?

D_Hickey_99 · Jan 11, 2014

clutchc :

Okay I ran both and there were around 140 registry errors that I counted because it didnt tell me anything about it otherwise. Now should I click fix issues on ccleaner under registry?

t21 · Jan 11, 2014

well maybe the windows is corrupted or drivers still in registry or program that is making conflict , or old driver that has not benn probably unistalled , download revounistaller which is good software let you delete program from both system rig and program files

D_Hickey_99 · Jan 11, 2014

t21 :

I had intergrated graphics from Nvidia and I didnt uninstall anything from them, could that be causing the problem? And would this revouninstaller tell me what would need to be uninstalled for the card to work? Thanks for you help by the way.

clutchc · Jan 11, 2014

D_Hickey_99 :

140! I think you found the problem. Yes do the fix, reboot, and run it again. Stay with the integrated video for now.

D_Hickey_99 · Jan 11, 2014

clutchc :

Okay, I fixed the issues and rebooted, I have no registry errors. What should I try and do now? Should I turn my intergrated graphics off and reinstall the card again? Or uninstall anything left from the card from before?

clutchc · Jan 11, 2014

Unless you have a really old MB, you shouldn't need to do anything to the integrated gfx. How did you disable your integrated gfx before?

D_Hickey_99 · Jan 11, 2014

clutchc :

I went into my device manager and under display adapters I clicked on my intergrated graphics and clicked disable. When I first tried to install the card and my pc froze as soon as I started up I tried this and it still didn't work.

clutchc · Jan 11, 2014

You shouldn't have to do that with integrated. If you are running on the integrated now and all is working properly in Windows, then shut down and install the card. Reboot and let Win (7?) install its default driver if it tries to. Don't install the new card's driver yet. Then see if all is well.

D_Hickey_99 · Jan 11, 2014

clutchc :

Okay, Ill get back to you with the results shortly. Thanks again

D_Hickey_99 · Jan 11, 2014

clutchc :

Well I had booted up with the card in and the same thing happened. After I entered my password I was on my home screen and seconds after my mouse would work because the PC froze. I really dont know whats going on right now.

clutchc · Jan 11, 2014

What is the MB and processor you are using?

D_Hickey_99 · Jan 11, 2014

clutchc :

I have an AMD Anthlon II X4 645 processor and 4gbs of ram assuming that what you meant by MB. Sorry kind of a newb. I have a terrabite HDD also if that helps.

clutchc · Jan 11, 2014

MB = MotherBoard. The make/model should be printed on the middle of the board somewhere around the slots.

t21 · Jan 11, 2014

just backup your files and do clean installation

D_Hickey_99 · Jan 11, 2014

clutchc :

I have an Acer Aspire X1420g-U5832. If thats also not what you needed Ill keep looking. Yet again, sorry kind of a newbie at this.

clutchc · Jan 11, 2014

That's the name of the PC: http://www.amazon.com/Acer-Aspire-X1420G-U5832-Athlon-Quad-Core/dp/B006K1VI5Y/ref=cm_cr_pr_product_top
These should be the specs for it: http://www.findlaptopdriver.com/motherboard-ax1420g-u5832-specs/
Your MB is a MCP61P which I think might be a Foxconn board. Does it look like this: http://www.newegg.com/Product/Product.aspx?Item=N82E16813186189

Is this a new card or a used one? The card itself may be bad. It happens. Do you have access to another gfx card to try, a friend's?

D_Hickey_99 · Jan 11, 2014

clutchc :

I dont have any other cards to try, and the specs you have posted are correct but the board doesnt look like that. I am sure that I bought the card new. It came in all packaging with all the items like the install cd, manual. I really dont know what to do at this point.

D_Hickey_99 · Jan 11, 2014

clutchc :

I think I found a fix! I used the hdmi port instead of the VGA and DVI-I and it works!

t21 · Jan 11, 2014

but thats still kinda problem why the vga port not work and other ports work fine maybe it's bad vga port , did you use vga to dvi or vga to vga ? ?

D_Hickey_99 · Jan 11, 2014

t21 :

I used both they are both on the card but now VGA AndDVi seem to work? I uninstalled a few programs and now it's working fine at a temp of 67.

t21 · Jan 11, 2014

so you saying when connecting vga to vga you get freez problem !! and temps kinda high on idle

Need Help Now!

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