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ASUS Z87 Expert Motherboard - Q Code 13

  • Asus
  • Motherboards
Last response: in Motherboards
January 11, 2014 5:11:00 PM

Hello! I have recently purchased an ASUS Z87 Expert motherboard and for whatever reason, I cannot seem to get my rig running. When I power my machine, the q-code indicator shows the number 13, and then the whole thing powers off. A few seconds later, the machine re-powers itself and again shows the number 13. Rinse and repeat. I have contacted their customer service, and they seem to believe the problem involves the RAM. I purchased a set of RAM that is specifically compatible with the board, as outlined on their website. However, this also did not work. I called again, and they suggested that the board may be defective, and I returned it to my reatiler. I have gotten a new one, but the problem persists. Any help is greatly appreciated, and let me know if I missed anything. Thanks!

My specs are as follows:

ASUS Z87 Expert

Intel Core i7-4770 Haswell 3.4 GHz

AMD Radeon HD 6870 (x 2)

G.SKILL Ripjaws X Series 8GB DDR 3 1600
CORSAIR Vengeance 8GB DDR 3 1600 (Recommended RAM)

CORSAIR Enthusiast Series TX650 650W

Windows 7 64-bit

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January 11, 2014 5:22:58 PM

Hi, If starting the board out of the case, only CPU and CPU fan installed, both 24 and 8 pin power cables connected, what code getting?
a c 2201 Ĉ ASUS
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January 11, 2014 6:03:41 PM

Try with each stick of DRAM individually (in slot 1) and ensure they are fully seated when installed
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January 12, 2014 7:46:37 AM

Ok, so it turns out that I am officially the biggest idiot in the world. On a hunch, I loosened the screw that was closest to the RAM slots on my motherboard. Ended up that I had over tightened it. Thanks for all of the help guys!

P. S. How do I mark this as solved?
a c 2201 Ĉ ASUS
a c 4100 V Motherboard
January 12, 2014 7:55:52 AM

No worries, glad all is well