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Computer freezes, screen goes red and then restarts while gaming.

Last response: in Graphics & Displays
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January 12, 2014 3:25:07 PM

Hey there,
I bought a new computer and built it by myself, when I play it freezes then the screen turns bright red and then the computer restarts.
Specs:
Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz (4 CPUs)
AMD Radeon HD 7870 GHZ Edition 2GB
Gigabyte B85M-DS3H
16GB RAM
SeaSonic ECO 600W

It happens only when I play, happens randomly though. It doesn't matter how much time I play and what I am playing (tried only heavy games though).

I calculated the watts needed to the whole PC and it's does not reach 80% of 600W, I am not sure if the PSU is actually supplying 600W though.

I ran Benchmark Valley test on High and Ultra, both went more than fine. Also ran memtest86, went 100% good in every single test.
Temperatures are good, low like it should be. GPU doesn't even reach 65C while gaming for a long time.

EDIT: My GPU is not Overclocked, nor my CPU. (GPU is not the OC edition as well). Redownloaded drivers for everything and downclocked my GPU.

January 12, 2014 3:28:57 PM

Hm, that seems really strange since bench tests went fairly well. The 600 watt power supply should be enough since my friend has a FX-6350 and 7870 GHz edition running off of a 500 watt unit, I'd say it's most likely an issue with your display driver. Completely wipe the driver from your computer (look up a guide on how to remove AMD display drivers, don't just uninstall) and then reinstall the latest stable display drivers. Hope it helps!
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a b À AMD
January 12, 2014 3:38:36 PM

try updating your motherboard bios.
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January 12, 2014 6:01:00 PM

Removed my drivers completely by following a guide then installed the newest version. Didn't work, froze and turned red while playing COD Ghosts for a while. I have dual screens so I run Hardware tracking programs when I play. This is a picture of my second monitor when the system freezes. Ignore all temps on motherboard except for TMPIN2, it was stuck like this ever since I downloaded the program.
http://i.imgur.com/fJnQxTs.jpg

HEXiT, by updating do you mean taking the battery out and place it back in or do you mean flash my bios and re-install it? Because there's only one version of this bios and I got it from the original disk. (checked for different versions online on there official website, got only 1 version).

Anything else?
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January 12, 2014 6:05:13 PM

I would try to RMA that GPU of yours. That spike in your core clock worries me, and the fact that the display fails also indicates a GPU issue. If you can return it, I would try to, if not, well, you would then either have to buy another or have a non-functional PC. It sucks, but that's the nature of the beast. Good luck my friend, I hope all works out for you
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January 12, 2014 7:50:26 PM

Are you 100% sure it's the GPU? I can replace it for a new one but it makes me drive a long way or pay and ship it back to the store which will check the GPU and it will take a few days.. Also, what do I tell them? They probably say that there's no problem with the GPU because it happens only when you're gaming.
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Best solution

January 12, 2014 8:12:48 PM

MrRed5ky said:
Are you 100% sure it's the GPU? I can replace it for a new one but it makes me drive a long way or pay and ship it back to the store which will check the GPU and it will take a few days.. Also, what do I tell them? They probably say that there's no problem with the GPU because it happens only when you're gaming.


Well there is no way anyone can really be 100% sure, but it pretty much sound like it is the GPU, especially since you reinstalled the drivers. An RMA (Return merchandise authorization) basically just means sending back your part for a new, working one. If I were you I would just ship it, save you time to do other things, you still spend gas money, and its more of a hassle, and some websites, such as Newegg or NCIX, will send you a shipping label if you opt for a replacement so you don't need to pay for shipping. I think they will refund your card alright, I had a R9 280X that worked fine downloading stuff, idling, watching YouTube and other videos, then after 5 minutes of Battlefield 4 the thing stopped working and never worked again.
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January 12, 2014 8:40:08 PM

The thing is I re-installed the drivers and everything stayed the same as it was.. I will have to pay 23$ in order to ship it and get it back. No other way, only through the shop. I believe they will give me back a different card but it will take them a few days.. Anyhow, I'd like to thank everybody who took a part in this thread and tried to help :)  (Btw, gas money isn't the problem; company vehicle ;] ) I will call the shop today and check with them what can I do.
Thanks again :) 
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January 12, 2014 8:42:38 PM

MrRed5ky said:
The thing is I re-installed the drivers and everything stayed the same as it was.. I will have to pay 23$ in order to ship it and get it back. No other way, only through the shop. I believe they will give me back a different card but it will take them a few days.. Anyhow, I'd like to thank everybody who took a part in this thread and tried to help :)  (Btw, gas money isn't the problem; company vehicle ;] ) I will call the shop today and check with them what can I do.
Thanks again :) 


You're welcome! I hope everything works out for you and you get your problem solved! When you get a solution, don't forget to pick best answer! :) 
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a b À AMD
January 12, 2014 8:59:05 PM

no i meant to update the motherboard bios by downloading and installing a new 1 from the manufacturers site.
from what i can find its either the bios on the motherboard or the bios on the gpu that causes this issue.
i recommended the motherboard 1 first because its the least risky of the 2.
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January 13, 2014 1:16:54 AM

HEXiT said:
no i meant to update the motherboard bios by downloading and installing a new 1 from the manufacturers site.
from what i can find its either the bios on the motherboard or the bios on the gpu that causes this issue.
i recommended the motherboard 1 first because its the least risky of the 2.


That's what I asked, it is risky to flash a new bios version. Also I believe it won't be useful since from what I've seen there's only 1 bios version for B85M-DS3H so that won't change anything, like formatting a Windows 7 and installing the same operation system afterwards..
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January 13, 2014 8:17:48 AM

MrRed5ky said:
HEXiT said:
no i meant to update the motherboard bios by downloading and installing a new 1 from the manufacturers site.
from what i can find its either the bios on the motherboard or the bios on the gpu that causes this issue.
i recommended the motherboard 1 first because its the least risky of the 2.


That's what I asked, it is risky to flash a new bios version. Also I believe it won't be useful since from what I've seen there's only 1 bios version for B85M-DS3H so that won't change anything, like formatting a Windows 7 and installing the same operation system afterwards..


If you've looked hard and are sure that there's only one BIOS version, then no, don't do anything regarding that. Also, I'm inclined to say do not mess with your BIOS, BIOS updates can potentially brick your motherboard if you do it wrong, and usually aren't the source of the problem. If there is a problem with the motherboard, 90% of the time it is not due to a BIOS version not being up-to-date.
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a b À AMD
January 13, 2014 8:29:09 AM

im just going by the 1 solution i found that fixes this issue. its up to you to try it if you want. yes there is a chance of bricking the parts but if done correctly it should be small. but as always its a risk. its up to you whether you think its worth it.
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January 14, 2014 2:08:44 PM

Never done it before, that's why I am afraid to do it. Anyway, sent it back to the store; if the problem really is the GPU the shipment will be free of costs.
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a b À AMD
January 14, 2014 8:11:54 PM

cool, good luck.
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January 19, 2014 6:54:36 AM

Just talked to the store, they said the card was indeed the problem. They will send me a new one tomorrow. Thanks everybody.
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January 19, 2014 7:57:39 AM

MrRed5ky said:
Just talked to the store, they said the card was indeed the problem. They will send me a new one tomorrow. Thanks everybody.


You're welcome, glad I could help you find the issue! Don't forget to pick best answer! :) 
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