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black screen of death

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  • Windows 7
Last response: in Windows 7
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January 12, 2014 4:07:02 PM

hi guys
i have a Toshiba satellite L655 ..it was getting laggy (deleting history /cookies didn't help ) so i tried to get it back to factory setting by the press 0 when it boots up method ...maybe i did something wrong 'cuz now whenever it boots up all i get is the windows 7 logo n then the black screen with cursor .i can see capslock n num lock light bt thts it.

i am unable to access safe mode , Ctrl alt del doesn't work, removing battery n pressing start button for 60 second didnt work n i don't have a recovery cd or a windows 7 cd
Any help would be greatly appreciated

More about : black screen death

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January 12, 2014 4:24:33 PM

I would recommend trying to re-install windows 7.You should have a product key on the back of your laptop and so all you need is download the iso from microsoft.See here :-
https://social.technet.microsoft.com/Forums/windows/en-...
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January 12, 2014 4:37:02 PM

PaulSouter said:
I would recommend trying to re-install windows 7.You should have a product key on the back of your laptop and so all you need is download the iso from microsoft.See here :-
https://social.technet.microsoft.com/Forums/windows/en-...


oh wow that would be super exceeeept the product key under the laptop is smudged =/
p.s sister owns the same laptop is it okay if i use her product key ?
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January 12, 2014 4:51:09 PM

If the Specs are the same then you should get away with it.Good luck !
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