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Why Is my internet so Slow!

Last response: in Networking
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January 12, 2014 9:17:17 PM

I have century link internet with a supposedly 12 Mbps connection with a Actiontec Pk5000 router- this has pitiful range (from century link)
I have ran speed tests and i average between 4-6 Mbps. Any Ideas on what is the weakest link in the system? (I have been running tests on a 2012 mac book pro don't think that is the problem)

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January 13, 2014 4:50:18 AM

Hi, I'm assuming this is an ADSL connection?
where are you getting the 12mb figure from?
Connect your macbook to the router with an ethernet cable and run speedtest.net
also log in to the router and see what your sync speed is.
Can you see figures for SNR & attenuation?
What country are you based in? in the UK i would advise connecting to your test socket
http://bt.custhelp.com/app/answers/detail/a_id/13567
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January 13, 2014 5:35:12 AM

Urumiko said:
Hi, I'm assuming this is an ADSL connection?
where are you getting the 12mb figure from?
Connect your macbook to the router with an ethernet cable and run speedtest.net
also log in to the router and see what your sync speed is.
Can you see figures for SNR & attenuation?
What country are you based in? in the UK i would advise connecting to your test socket
http://bt.custhelp.com/app/answers/detail/a_id/13567


I do not know if this is ADSL or not, it is just a generic household set up
I am getting the 12mb figure from century link, this is the speed they charge us for.
I have not connected my mac to it with an Ethernet cable yet, but the router is reporting a speed of about 8mb.
I don't know where or what SNR And attenuation is.
I am based is the US and am unfamiliar with test sockets, but based on what I learned from my router is a 6-8 mb difference likely to just be from range away from the router. And if the router is only reporting 8mb how can I get the remaining 4?
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January 13, 2014 9:21:47 AM

Until you plug it in you don't know if its the line (its DSL) Or the wifi, try changing the channel 1, 6, 11 are the best and use inssider to scan channels for the best free channel.

http://www.metageek.net/products/inssider/
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Best solution

January 14, 2014 7:59:14 AM

jimmy1001 said:
Urumiko said:
Hi, I'm assuming this is an ADSL connection?
where are you getting the 12mb figure from?
Connect your macbook to the router with an ethernet cable and run speedtest.net
also log in to the router and see what your sync speed is.
Can you see figures for SNR & attenuation?
What country are you based in? in the UK i would advise connecting to your test socket
http://bt.custhelp.com/app/answers/detail/a_id/13567


I do not know if this is ADSL or not, it is just a generic household set up
I am getting the 12mb figure from century link, this is the speed they charge us for.
I have not connected my mac to it with an Ethernet cable yet, but the router is reporting a speed of about 8mb.
I don't know where or what SNR And attenuation is.
I am based is the US and am unfamiliar with test sockets, but based on what I learned from my router is a 6-8 mb difference likely to just be from range away from the router. And if the router is only reporting 8mb how can I get the remaining 4?


If you are logging in to the router and it is showing a figure of 8mb for the sync speed it will be one of 2 things.
A: The length of your line/distance from exchange etc.
B:you are using a router which is only capable of 8mb speed (unlikely unless you are using an old one you already had)

As the other poster said, if you are using something like speedtest.net to get the 8mb figure your wireless could be the bottleneck, you need to plug in via ethernet cable to see if this is the case.

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