Log In Problem win 7 entreprise

Arif Habib

Honorable
Jan 11, 2014
3
0
10,510
Hi,

Laptop Dell
Installed with win 7 entreprise
and Sharepoint

I have a daughter who have got a laptop from school. She can access it with her username and password when she is in school and they have WI FI at school. But when she comes at home, she can´t access it, at same time can my son access with his username and password from the same laptop. School says there is no problem with the laptop and setting. But the answer doesn´t help us at home. We have Wi Fi at home too.

Can somebody suggest where the problem can be and how we can access with her same username and password from home ????


Thank you

Arif
 

Deuce65

Honorable
Oct 16, 2013
1,465
0
11,960
1. Saying your daughter can't access the laptop is meaningless. When she tries to login, Windows will return an error message. We would need that error message to have any chance of helping you.
2. Having wifi at home makes no difference; your home wifi is not on their network so is in effect, the same as no network.
3. Easiest way to fix this have your daughter turn off the wifi switch and then try to log in at school. It will of course fail, and then the IT people their can resolve the issue. If it won't log in at school with wifi turned off, it won't log in at home, either.