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I'm getting BSOD's, please help

Last response: in Windows 8
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January 13, 2014 2:37:14 PM

Occasionally, not constantly though i'm getting bsods. I looked at the minidump files and here is what it showed...
On Mon 13/01/2014 21:56:11 GMT your computer crashed
crash dump file: C:\Windows\Minidump\011314-20937-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80330AEC140, 0xFFFFD00027030DD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/01/2014 21:56:11 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k+0x61D73)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80330AEC140, 0xFFFFD00027030DD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 13/01/2014 17:36:12 GMT your computer crashed
crash dump file: C:\Windows\Minidump\011314-27171-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x277CE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR

My specs:
FX 8250
ASUS M5A97 R2.0 Motherboard
2x4GB Corsair vengeance DDR3 RAM @1600MHz
Gigabyte R9 270x
XFX Pro 550W

My systems not overheating, and drivers are all up to date.

More about : bsod

a b * Windows 8
January 13, 2014 2:43:10 PM

Try updating the BIOS and installing the ATI driver on the graphics card DVD.
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January 13, 2014 3:09:45 PM

Thanks for the reply I'm pretty sure i've done that but i'll try again tomorrow just to make sure
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Related resources
January 13, 2014 3:12:19 PM

Btw My CPU is FX 8350.. That was a typo. It won't let me edit it on my phone
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a b * Windows 8
January 13, 2014 3:16:46 PM

Is BIOS updated to the latest available version?
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January 14, 2014 8:19:31 AM

Just checked, and my bios version is 1903 (newest is 2101)
I haven't updated bios before so which way would you recommend in doing it?
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a b * Windows 8
January 14, 2014 9:28:36 AM

I suggest using EZ Flash in BIOS.
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January 14, 2014 11:14:42 AM

I used EZ Flash and successfully updated the bios :) 
After updating the bios and making sure all settings were right i clicked the OC tune button out of curiosity. I didn't think it would auto over clock straight away and the screen just went black. I turned my PC off and there was still no input into the screen. At this point i was sh*****g myself thinking i'd broke my new PC. Luckily i realised i should try resetting the bios with the switch on the mobo and my PC started up!
I have not had the problem since updating bios, however i've not played bf4 yet or anything which was when the crashes usually occurred.
My bios automatically set the ram to 1333MHz and CL of 11 although it should be 1600MHz and CL9. Do you have any idea why this is and could my ram of been unstable or something which was causing the crashes?
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Best solution

a b * Windows 8
January 14, 2014 2:08:57 PM

By default the board and the RAMs are set to 1333 and I suggest testing at default settings if still BSODs.
If OK, then try enabling the XMP in BIOS and test agin.
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January 15, 2014 8:58:09 AM

alexoiu said:
By default the board and the RAMs are set to 1333 and I suggest testing at default settings if still BSODs.
If OK, then try enabling the XMP in BIOS and test agin.


Haven't had any problems with the RAM at default settings so i'll try enabling XMP! Thanks for your help :) 
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a b * Windows 8
January 15, 2014 9:21:44 AM

You're welcome. With AMD no XMP, so use DOCP.
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January 15, 2014 9:25:42 AM

alexoiu said:
You're welcome. With AMD no XMP, so use DOCP.


Cheers
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April 24, 2014 3:05:41 AM

xero99 said:
Occasionally, not constantly though i'm getting bsods. I looked at the minidump files and here is what it showed...
On Mon 13/01/2014 21:56:11 GMT your computer crashed
crash dump file: C:\Windows\Minidump\011314-20937-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80330AEC140, 0xFFFFD00027030DD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/01/2014 21:56:11 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k+0x61D73)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80330AEC140, 0xFFFFD00027030DD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 13/01/2014 17:36:12 GMT your computer crashed
crash dump file: C:\Windows\Minidump\011314-27171-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x277CE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR

My specs:
FX 8250
ASUS M5A97 R2.0 Motherboard
2x4GB Corsair vengeance DDR3 RAM @1600MHz
Gigabyte R9 270x
XFX Pro 550W

My systems not overheating, and drivers are all up to date.


Try this: http://www.tomshardware.co.uk/answers/id-2112804/blue-s...
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